Customer support & client services managers Work, Jobs in Farnborough, Ham (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Client Service Manager
Gallagher —Westborough
- £63,500 - £106,500 a year
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Flexible schedule
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
- Team management
Manager, Customer Service
Enovis —Guildford
- Full-time
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
11d
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Lead Customer Service Associate - UK
Eco Global —Reading
- £12 - £15 an hour
- Full-time
- CRM software
- English
- Team management
Quick apply
1d
Client Services Director
Atlantis Health —London
- Hybrid work
- Business development
- Training & development
- Leadership
Quick apply
7d
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Resource and Planning Manager
Once For All UK —Basingstoke
- Overtime
- Microsoft Excel
- Employee assistance programme
Quick apply
Customer Service Director - Grant Handling
Monnoyeur —Cranleigh
- Full-time
- Customer service
- Business development
- Leadership
1d
Sales Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
23h
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
Parent and Candidate Experience Manager
Fennies Day Nurseries Ltd —Epsom
- Up to £58,000 a year
- Full-time
- Analysis skills
- Training & development
- Analytics
- Annual leave
Quick apply
CONTACT CENTRE EXPERIENCE EXECUTIVE
Merlin Entertainments —Chessington
- Weekend availability
- Microsoft Office
- Communication skills
- Resort
- Employee assistance programme
- Employee discount
CONTACT CENTRE OPERATIONAL PLANNER
Merlin Entertainments —Chessington
- Weekend availability
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Employee assistance programme
- Employee discount
Referrals Manager
Voo Veterinary Group —Surbiton
- Full-time
- Management
- Hospital
- Customer service
- Annual leave
- Employee discount
Quick apply
6d
Service Centre Supervisor
Aura —Reading
- Full-time
- Team management
- In-person
- Training & development
Quick apply
9d

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customer support & client services managers jobs near farnborough, ham

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

customer support & client services managers jobs in farnborough, ham

Assistant Customer Service Manager

Client Service Manager

Senior Customer Experience Manager

Manager, Customer Service

Customer Service / Project Manager

Customer Service Manager

Customer Success Team Lead

Contact Centre Operations Manager

Lead Customer Service Associate - UK

Client Services Director

Senior Client Relations Manager

Resource and Planning Manager

Customer Service Director - Grant Handling

Sales Team Lead

Customer Relations Manager - Reading School

Parent and Candidate Experience Manager

CONTACT CENTRE EXPERIENCE EXECUTIVE

CONTACT CENTRE OPERATIONAL PLANNER

Referrals Manager

Service Centre Supervisor

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