2nd line support engineer Work, Jobs in Abbots Langley, Hrt (with Salaries)

Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
Quick apply
8d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Network Operations Engineer
Boldyn Networks —London
- Full-time
- Computer networking
- Linux
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
4d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Onsite Engineer
Cardonet —London
- Microsoft Office
- IT
- In-person
- Referral programme
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
IT Site Engineer
Arriva Limited —London
- Azure
- Customer service
- Windows
Quick apply
14d
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Hospitality
- Customer service
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT

I want to receive the latest job alerts for 2nd line support engineer in abbots langley, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Engineer - 2nd Line

Redsquid Communications -
Borehamwood

Quick apply

Job details

Full-time

Qualifications

Azure
Technical support
Microsoft Office
IT support
SharePoint
Communication skills
Active Directory
Intune

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

2nd line support engineer jobs in abbots langley, hrt

Technical Engineer - 2nd Line

Workplace IT Support Engineer

Onsite Support Engineer

IT Support Technician

2nd Line Engineer

Service Desk Engineer (Field)

Junior Support Engineer

Desktop Support Engineer

IT Engineer

1st Line IT Support and Provisioning Engineer (TechBar)

Tech Support Analyst

Network Operations Engineer

Service Desk Engineer [Desk & Field]

IT Support Analyst – Client Services & Monitoring

Onsite Engineer

IT Support Engineer

Financial Markets Infrastructure Services - Technical Analyst

IT Site Engineer

Network & Infrastructure Engineer

Customer Service Engineer

I want to receive the latest job alerts for 2nd line support engineer in abbots langley, hrt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected