3rd line support engineer Work, Jobs in Borehamwood, Hrt (with Salaries)

End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
2nd Line Network Engineer 24/7
Exponential-e —London
- Computer networking
- IT
- Communication skills
- Referral programme
Quick apply
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
.NET Application Support Engineer
Atos —London
- Hybrid work
- SQL
- Communication skills
- Annual leave
Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
Network Operations Engineer
Boldyn Networks —London
- Full-time
- Computer networking
- Linux
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior Legal Intercept Engineer
Viasat, Inc. —London
- Full-time
- Project management
- Computer networking
- Software development
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Cloud Engineer
Fora Space Limited —London
- Azure
- Scripting
- Computer networking
- Annual leave
Quick apply
2d
Digital Workplace Engineer
British Transport Police —London
- £39,871.93 - £48,987.16 a year
- Full-time
- Microsoft Access
- Azure
- JavaScript
- Annual leave
- Gym membership
Quick apply
2d
GTM Engineer
Ben —London
- Full-time
- Hybrid work
- SQL
- APIs
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Principal Platform Engineer
Leonardo UK Ltd —London
- £60,000 - £71,400 a year
- Full-time
- Hybrid work
- Windows
- Mentoring
- SharePoint
- Flexible schedule
- Referral programme
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
12d
Infrastructure Engineer
Signet —Watford
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- AWS
2d
Senior Trader Voice and Voice Recording Engineer
TP ICAP —London
- Full-time
- Customer service
- AWS
- Analysis skills
1d

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2nd Line Network Engineer 24/7
Exponential-e —London
Regular communication both verbally and written with existing customers. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days…
Quick apply
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
Handle incoming calls and tickets day to day. Save money with up to 40% discount on Aviva products and other retailer discounts.
£29,000 - £39,000 a year
12d

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3rd line support engineer jobs near borehamwood, hrt

End User Support Engineer

CMC Markets -
London

Apply Now

Job details

Full-time

Qualifications

Windows
ITIL
IT
Computer skills
Communication skills

Full job description

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches across the globe.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.

CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits.

The Group values centre on quality, clients and integrity.

Put clients first
Lead with quality
Set the standards

More detail on the Group can be found on https://www.cmcmarkets.com/group/

*This role is a 12 month FTC*

ROLE AND RESPONSIBILITIES

The End User Support department is built around excellence in customer service. Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time. Forming part of the wider IT department we provide IT support to our internal customer base. It is essential that any successful candidate have experience of this type of working environment.

Working with the existing team in Sydney and London you will ensure work coming into the team is actioned as quickly and efficiently as possible. You will be expected to think on your feet and be willing to get involved in all tasks. You will be expected to provide support to the wider team. This role is reporting to the EUS Team Manager in London.

Providing 1st and 2nd line End User support services to internal customer base
Ensure all laptops and desktops are always built and ready for deployment
Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary
Provide first point of contact support to end users, including guidance, training, and advice where applicable
Onboarding new staff and exiting leavers in a professional and timely manner
AV support for our Video Conferencing suites
Support for remote end users
Manage customer expectations and provide regular updates
Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users
Ensure all tasks are delivered to a high quality and on time
Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery
Ensure incidents and problems are managed correctly always documenting all steps for later analysis
Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
When dealing with all customers, clients or colleagues provide a clear, fair and consistent, high-quality service that presents a professional and positive image of CMC Markets
Take all reasonable steps to ensure appropriate confidentiality
Undertake such other duties, training and/or hours of work as may be reasonably required and are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

Essential

Working knowledge of Microsoft Windows domain environments
Working knowledge of Windows desktop
Working knowledge of email and messaging (Exchange / MS Teams)
Excellent verbal and written communication skills
Ability to multitask under pressure, ensuring service delivery is maintained

Desirable

Experience of multi-tiered / ITIL support environments
Experience supporting Modern AV solutions
Server hardware and comms rooms maintenance, including patch management
Experience supporting MAC computers and using JAMF

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and can do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

Apply Now

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3rd line support engineer jobs in borehamwood, hrt

End User Support Engineer

2nd Line Network Engineer 24/7

2nd Line Engineer

.NET Application Support Engineer

Infrastructure Engineer

Network Operations Engineer

Senior Infrastructure & Support Engineer

Senior Legal Intercept Engineer

Modern Workplace Engineer

Infrastructure Cloud Engineer

Digital Workplace Engineer

GTM Engineer

IT Technical Systems Analyst (Applications Team)

Principal Platform Engineer

1st Line Support Technician

Infrastructure Engineer

Senior Trader Voice and Voice Recording Engineer

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