Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Citi is looking for an AI Programme Coordination Lead to sit at the operational centre of its Client Organisation AI Lead team — a group that directly supports revenue growth managing Credit, Marketing, Research, Client Delivery, and Ventures on behalf of Citi's businesses. In this role, you will coordinate the day-to-day delivery of a high-profile AI programme, ensuring governance, reporting, controls, and stakeholder engagement all run with precision and consistency. You will be the connective tissue across a cross-functional team, translating business needs into clear requirements and keeping senior leadership informed at every stage.
Responsibilities
- Coordinate the day-to-day delivery of the AI programme and associated initiatives, managing multiple workstreams simultaneously to keep delivery on track in a fast-paced environment; anticipate and actively address approval bottlenecks; develop best practices to facilitate fast execution.
- Lead and streamline the process for submitting and securing thematic approvals for AI and emerging technologies, ensuring compliance with all internal policies and regulatory requirements.
- Organise and maintain governance processes across the programme, ensuring decisions are documented accurately, actions are followed up, and controls records are kept to a consistently high standard.
- Identify, prioritise and support the resolution of changes to the AI approval process, ensuring it remains efficient and effective.
- Manage stakeholder communications across all levels — from analysts to senior leadership — providing regular, clear updates on programme status, issues, and risks.
- Translate business needs into well-structured requirements, user stories, and acceptance criteria that can be acted on by delivery and technology teams.
- Produce data analysis, visualisations, and presentation materials that give senior leadership clear, actionable insight into programme performance.
- Monitor the implementation of business controls and ensure adherence to relevant policies, procedures, and regulatory requirements across the programme.
- Coordinate programme planning activities — including scope definition, milestone tracking, and resource alignment — to ensure delivery commitments are met.
- Identify and escalate programme risks in a timely manner, supporting the development and execution of mitigation plans to protect delivery outcomes.
Required Qualifications & Skills
- Proven experience in programme delivery, business management, PMO, or controls within the financial services industry, with direct experience coordinating cross-functional programmes in a complex organisation.
- Extensive practical knowledge of AI and machine learning concepts and their application in financial services, with the ability to engage meaningfully with technical teams and understand data flows and solution design at a working level.
- Proficiency in data analysis and visualisation, with the ability to produce clear, impactful reports and presentations using Microsoft PowerPoint and Excel to an advanced level.
- Demonstrated ability to manage multiple priorities simultaneously and deliver high-quality outputs consistently under time pressure.
- Exceptional written and verbal communication skills, with the ability to engage clearly and credibly with stakeholders from junior analysts through to senior management.
- Working knowledge of governance, controls, and documentation standards in a regulated financial services environment.
Bachelor's degree in Finance, Economics, Business, Computer Science, Engineering, or a related field.
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Beneficial Skills & Qualifications
- Awareness of the emerging technology landscape and the ability to assess the relevance of new developments to an AI programme context.
- Familiarity with enterprise business processes and applications relevant to a large financial institution.
- Awareness of AI use cases and adoption patterns, particularly those relevant to client-facing or analytical business functions such as Credit, Marketing, or Research.
What We Offer
This role offers a genuine opportunity to be at the operational heart of one of Citi's most strategically important AI programmes, with broad exposure across the business and the chance to develop a highly relevant skillset at the intersection of programme delivery, governance, and AI.
- Direct involvement in a high-profile AI programme with visibility across senior leadership and multiple business functions at a leading global bank.
- A hybrid working model with 3 days in the office and 2 days working remotely, combining flexibility with meaningful in-person collaboration.
- Broad exposure to AI in financial services — building expertise across programme coordination, governance, controls, and emerging technology in a single role.
- Access to Citi's learning and professional development resources, supporting continuous growth across both technical and programme management competencies.
- A performance-driven environment where your organisational and analytical contributions have a direct and measurable impact on programme outcomes.
- Wellbeing, financial, and family support benefits, tailored to your location.
#LI-AZ1
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Project and Program Management
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Program Management
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
