& network security Work, Jobs in Newbridge, Edh (with Salaries)

InfraOps Network Engineer II, Operations Management Center (OMC)
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Continuous improvement
4d
Security Analyst, Shift Work
National Westminster Bank PLC —Edinburgh
- £32,895 - £46,440 a year
- Weekend availability
- Hotel
- School
- Annual leave
5d
IT Security and Compliance Specialist
Craneware —Edinburgh
- Hybrid work
- Customer service
- Analysis skills
4d
IT Support Engineer - 12 Month FTC
Plexus —Livingston
- Full-time
- Windows
- Administrative experience
- Scripting
- Annual leave
- Employee assistance programme
Council Resources Systems Officer - Revenues
East Lothian Council —Haddington
- £20.13 - £22.51 an hour
- Call to connect
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Work from home
11d
Workday HCM Configuration Specialist (UK based)
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Presentation skills
- Agile
5d
Manager of Network Engineering - UK
ABACUS —Edinburgh
- Writing skills
- Analysis skills
- Presentation skills
Quick apply
4d
Asset Data Analyst
GreenPower Developments Ltd —Alloa
- From £33,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- APIs
- Annual leave
- Sick pay
Quick apply
6d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Edinburgh
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Head of IT Operations
GoFibre —Edinburgh
- £70,000 a year
- Hybrid work
- Continuous improvement
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Security Consultant - FTC
M&G plc —Stirling
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave
15h
Cyber Security Data Operations Engineer - Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Public speaking
- SQL
- Project management
- Work from home
IT Manager & Cyber Security Lead
The Mental Welfare Commission for Scotland —Inverleith
- £43,852 - £60,907 a year
- Hybrid work
- Management
- IT
- Annual leave
IT Infrastructure Engineer (Linux), Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- University
- No degree
- Organisational skills
- Employee discount
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
5d
Software Engineer (Senior Levels)
Leonardo UK Ltd —Edinburgh
- £38,000 - £70,000 a year
- Full-time
- Hybrid work
- Java
- Software development
- Agile
- Flexible schedule
- Referral programme
Security Remediation Engineer
ABACUS —Edinburgh
- Weekend availability
- Writing skills
- Time management
Quick apply
12d
Lead Site Reliability Engineer
FNZ —Edinburgh
- Full-time
- Azure
- AWS
- Scripting
Senior Security Consultant
Leonardo UK Ltd —Edinburgh
- £44,171 - £63,000 a year
- Full-time
- Hybrid work
- Engineering
- IT
- Flexible schedule
- Referral programme

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InfraOps Network Engineer II, Operations Management Center (OMC)

Amazon UK Services Ltd. -
Edinburgh

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Job details

Full-time
4 days ago

Qualifications

Technical troubleshooting
Incident triage
TCP
Incident management
Stakeholder collaboration
Stakeholder liaison
Incident queue management
OSPF
Incident documentation
Technical support
Network cabling installation
Network infrastructure
Continuous improvement
BGP
Routing protocols
Network support
Telecommunication
MPLS
Multidisciplinary collaboration
Root cause analysis
Project management experience

Full job description

DESCRIPTION

We are looking to hire a highly motivated, best-in-class OMC Network Engineer to join our growing team within Corporate Infrastructure Services. The positions responsibilities involve operational support and maintenance of infrastructure hardware, configuration and network connectivity for corporate offices. The OMC Network Engineer will work closely with both internal customers, on-prem engineers and service owners to provide Tier II support for large scale, enterprise class networks, AV and Print Services. They will be highly competent in all aspects of troubleshooting and maintaining infrastructure hardware, software, and connectivity. This position will serve as a point of escalation and coaching for Tier 1 engineers and works with minimum supervision to drive and deliver operational changes focused on infrastructure services. OMC Network Engineers are expected to work with established best practices to refine operational procedures, solve issues that go beyond standard operational procedures and configurations, coach Tier I engineers, and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success.

Key job responsibilities
Core Incident Management: Troubleshoot and resolve incoming incidents related to office infrastructure (AV, Print & Network) within defined target times, using judgment to determine if an incident requires troubleshooting or routing to a service manager team, working with team members and cross-functional partners to deliver solutions. Use runbooks and technical judgment to determine the scope and severity of incidents, involving stakeholder teams as necessary and escalating roadblocks and risks when needed while learning best practices for operations. Correlate concurrent incidents related to a common root cause and aggregate them into a single parent incident. Make trade-offs between time and resources when managing incidents, balancing multiple priorities in a fast-paced operational environment

Technical Troubleshooting & Vendor Coordination: Coordinate with Internet Service Providers (ISPs), telecom carriers, and infrastructure stakeholder to troubleshoot circuit issues, connectivity problems, and network outages. Document incidents clearly and concisely, contributing to troubleshooting guides and operational procedures that improve team efficiency.

Communication & Reporting: Effectively communicate regarding office infrastructure health trends as they happen
Participate in Major incident bridges, providing telemetry and driving resolution.
Provide verbal and written summaries of events, incidents and problems to leadership teams, communicating technical issues and resolutions

Continuous Improvement & Knowledge Sharing: Contribute to operational excellence by identifying process improvements, documenting lessons learned, supporting root cause analysis, and advocating for continuous improvement in office customer experience. Train new team members on network troubleshooting procedures, incident management workflows, and OMC operational processes.

Operational Requirements: Work in a 24/7/365 follow-the-sun operational model, providing support across multiple time zones and maintaining shift flexibility. Handle on-call support during off-business hours

About the team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

BASIC QUALIFICATIONS

Experience as a network engineer with deployments for large-scale networks in a corporate environment and hands-on experience in physical infrastructure installations including hardware integration, racking, and cabling
Experience with physical layer technologies
Experience in at least one infrastructure tech domain (e.g. networking, storage, server, OS Windows/Linux platforms)
Experience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCP
Experience in internet routing protocols and concepts: TCP/IP, BGP, MPLS, ISIS and/or OSPF
Experience in network administration
Experience in project management at enterprise level
Work in a 24/7 environment

PREFERRED QUALIFICATIONS

Experience in networking
Experience solving problems with technology in the Telecommunications industry

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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