Senior operations associate Work, Jobs in Oldham, Gtm (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- English
6d
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Senior Associate, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Business development
- Bachelor's degree
- Communication skills
Corporate Senior Associate
LegalVision —Manchester
- Full-time
- Hybrid work
- Sick pay
Quick apply
Operations Supervisor , AMZL Operations Supervisor
Amazon UK Services Ltd. —Bolton
- Full-time
- English
- Team management
- Communication skills
9d
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
9d
Lead Warehouse Operative
Incora —Mirfield
- From £26,500 a year
- Full-time
- Warehouse experience
Aftersales Manager
Invicta - Bolton —Bolton
- Up to £55,000 a year
- Full-time
- Team management
- In-person
- Mechanical knowledge
- Employee discount
- Life insurance
Quick apply
2d
Operations Manager
Rehlko —Walkden
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
17h
Associate Strategic Growth Manager
GMCA —Manchester
- £60,339 - £65,483 a year
- Hybrid work
- Project management
- In-person
- Communication skills
8d
Associate Director - FM Operational Readiness
Turner & Townsend —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Associate Director
EMS Healthcare —Macclesfield
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Annual leave
Quick apply
8d
Senior Marketing Associate, Web Analytics - Manchester
Fitch Group —Manchester
- Analysis skills
Capacity Engineer Senior Associate
Equinix —Manchester
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
6d
Head of Retail, North Territory EMEA
New Balance —Warrington
- Weekend availability
- Inventory control
- Merchandising
- English
Legal Secretary/Legal PA (Hybrid Role)
Mallory Pryce —Manchester
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
12d
Rail Facilities Engineer (Principal Engineer, Sr Engineer, Engineer, Associate Engineer)
Metropolitan Council —Heywood
- £74,131 - £156,624 a year
- Full-time
- Microsoft Word
- Bar
- Microsoft Excel
- Employee assistance programme
- Life insurance
Head of Payroll
JDSPORTS —Bury
- Full-time
- Public speaking
- Continuous improvement
- Team management
- Employee discount
Quick apply
14d

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senior operations associate jobs near oldham, gtm

Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Rochdale

Apply Now

Job details

Full-time
6 days ago

Qualifications

Customer service call handling
Administrative support experience
Logistics
English
Customer interaction
Outbound calling
Supply chain customer service

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior operations associate jobs in oldham, gtm

Delivery Station Liaison Agent

Senior HR Operations Specialist - EMEA

Senior Associate, Client Service

Senior Specialist, Client Operations

Corporate Senior Associate

Operations Supervisor , AMZL Operations Supervisor

Customer Operations Team Leader

Lead Warehouse Operative

Aftersales Manager

Operations Manager

Associate Strategic Growth Manager

Associate Director - FM Operational Readiness

Business Development Associate Director

Senior Marketing Associate, Web Analytics - Manchester

Capacity Engineer Senior Associate

Head of Retail, North Territory EMEA

Legal Secretary/Legal PA (Hybrid Role)

FP&A Analyst

Rail Facilities Engineer (Principal Engineer, Sr Engineer, Engineer, Associate Engineer)

Head of Payroll

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