It networking team leader Work, Jobs in Birmingham, Eng (with Salaries)

Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
14d
IT Project Service Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- English
- Bachelor's degree
- No degree
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
People and Culture Digital Change Support Intern
West Midlands Combined Authority —Birmingham
- £26,671 - £29,624 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
5d
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
5d
Senior Network Infrastructure Engineer
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
4d
Associate - Claimant & Union
Penningtons Manches Cooper LLP —Birmingham
- Full-time
- Business development
- Organisational skills
- IT
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Diversity and Inclusion Officer
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Full-time
- Customer service
- Presentation skills
- Travel
9d
Principal Network Engineer
National Grid —Warwick
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Engineering
- Bachelor's degree
- Life insurance
4d
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
Strategy Director- NEC
Levy —Birmingham
- Up to £90,000 a year
- Full-time
- Hospitality
- Business development
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Professional Indemnity (PI) Underwriter (Birmingham Based)
Munich Re Specialty - Global Markets —Birmingham
- Full-time
- Hybrid work
- Customer service
- Communication skills
- School
Sales Specialist - Enterprise
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Sales
- Contracts
- Leadership
Recruitment & Development Lead – Part-time
hireful clients —Redditch
- Part-time
- Continuous improvement
Quick apply
Senior DC Consultant (Governance)
Hymans Robertson LLP —Birmingham
- Full-time
- Hybrid work
- Public speaking
- Project management
- Organisational skills
Quick apply
4d
Immigration Level 2 Solicitor Director (x2)
Duncan Lewis —Birmingham
- Microsoft Office
- Business development
- Supervising experience
Process Engineer - Water Sector
Stantec —Redditch
- Engineering
- Leadership
IREF Service Sales Consultant
Johnson Controls —Birmingham
- CRM software
- Sales
- Maintenance
Business Development Director-Aerospace, Defence & Industrial
DSV —Swadlincote
- Full-time
- No degree
- Contracts
- Leadership
- Annual leave
- Employee discount

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Service Desk Analyst

Rubix
Sandwell

Apply Now

Job details

Full-time
14 days ago

Qualifications

Jira
TCP
Azure
Microsoft Outlook
Incident management
Customer service
Software deployment
iOS
Windows
Technical support
DHCP
ITIL
IT support
Mentoring
DNS
ServiceNow
IT
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
VPN

Full job description

Service Desk Analyst

Want to be part of a team that keeps UK industry moving while developing your IT career?

We're looking for a proactive and customer focused Service Desk Analyst to join our IT team. This is a varied and rewarding role where you'll provide first-class technical support, helping colleagues across the business resolve IT issues quickly while delivering an excellent customer experience.

You'll be the first point of contact for IT support, working closely with users and technical teams to troubleshoot problems, manage service requests and ensure our systems keep our branches, operations and support teams running efficiently.

This is a fantastic opportunity to build your technical skills, work with a supportive team and play a key role in delivering reliable IT services across one of the UK's leading industrial distributors.

Key Responsibilities

Provide first- and second-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to specialist teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Perform root cause analysis for recurring incidents.
Deliver high-quality customer service to internal and external users.
Support users via phone, email, chat, remote access, and face-to-face interactions.
Provide clear technical guidance and user education.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.
Identify opportunities to improve service delivery and support processes.
Participate in problem management activities.
Support system upgrades, migrations, and IT projects.
Follow IT security policies and best practices.
Support identity and access management processes.
Assist with security incident reporting and investigation.
Ensure compliance with organisational standards and regulatory requirements.

Key Skills

Microsoft Windows 11 administration and support.
Microsoft 365 administration and troubleshooting.
Active Directory and Entra ID (Azure AD).
Exchange Online and Outlook support.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) (desirable)
Remote support tools and endpoint management.
Mobile device support (iOS and Android).
ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine.
Basic PowerShell scripting and automation.
Hardware diagnostics and deployment.
Incident Management.
Request Fulfilment.
ITIL framework knowledge.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical problem-solving abilities.
Ability to prioritise workload in a fast-paced environment.
Attention to detail and accuracy.
Team collaboration and stakeholder management.
Ability to explain technical concepts to non-technical users.

Experience Requirements

Experience in a Service Desk, IT Support, or Technical Support role.
Proven experience supporting enterprise environments.
Experience working with Microsoft technologies and cloud-based services.
Demonstrated ability to resolve complex technical issues independently.
Experience mentoring junior analysts is advantageous.
Experience working within ITIL-based support environments.

The Company

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

it networking team leader jobs in birmingham, eng

Service Desk Analyst

IT Project Service Manager

Intelligence Analyst

People and Culture Digital Change Support Intern

Service Delivery Manager - Coventry

Senior Network Infrastructure Engineer

Associate - Claimant & Union

Head of Driver Policy (job-share)

Diversity and Inclusion Officer

Principal Network Engineer

Sales Office Manager

Strategy Director- NEC

Professional Indemnity (PI) Underwriter (Birmingham Based)

Sales Specialist - Enterprise

Recruitment & Development Lead – Part-time

Senior DC Consultant (Governance)

Immigration Level 2 Solicitor Director (x2)

Process Engineer - Water Sector

IREF Service Sales Consultant

Business Development Director-Aerospace, Defence & Industrial

I want to receive the latest job alerts for it networking team leader in birmingham, eng

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