Customer service team lead Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
4d
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
14d
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Front Office Team Leader
AccorHotel —Cambridge
- Weekend availability
- Hospitality
- English
- Supervising experience
- Referral programme
Quick apply
Global Capability & Training Lead
Mundipharma —Cambridge
- Full-time
- Sales
- Analysis skills
- Business
2d
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Benugo —Cambridge
- £14.25 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Store Supervisor/Team Leader (3mth FTC)
Mamas & Papas —Chelmsford
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
4d

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Customer Service Team Lead

Onyx Gaming
Colchester

Quick apply

Job details

Full-time
From £30,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Complaint handling
Microsoft Office
Supervising experience
Customer support
Communication skills

Full job description

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Team Lead, you'll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

This is a hands-on leadership role. You'll lead a team of Customer Support Specialists coaching and developing them, managing escalations and complaints, and keeping quality and compliance on track. You'll also work shifts alongside the team, and take your own share of customer contacts when things get busy.

What you'll do

Lead, coach and develop a team of Customer Support Specialists, with regular one-to-ones, performance reviews and day-to-day support
Act as the escalation point for complex or sensitive cases, including complaints and higher-risk accounts
Investigate and resolve complaints fairly and promptly, and oversee payment, verification and fraud escalations
Manage Safer Gambling and customer vulnerability cases in line with company procedures, working closely with the Compliance and Player Safety teams
Oversee daily workload, queue management, rotas, resource planning and holiday cover
Monitor service levels, quality and performance, stepping in early where support is needed
Carry out quality assurance reviews and give clear, constructive feedback that helps the team improve
Support recruitment, onboarding and training, and take an active part in process and operational improvements
Maintain strong knowledge of UKGC regulations, company policies and procedures, and support the team in doing the same

What we're looking for

Experience matters, but attitude matters just as much. We're looking for someone who leads by example, stays calm when things get busy, and genuinely cares about getting it right for customers and for the team. This is a fast moving, regulated industry, so initiative, resilience and a can do approach go a long way.

An interest in sport, gaming or the iGaming industry
Previous experience leading or supervising a customer support or operations team, ideally in online gaming or financial services
Strong coaching, communication and people management skills
Experience handling customer complaints and operational escalations
A good working knowledge of UKGC regulations, Responsible Gambling and AML/KYC processes
Strong attention to detail and the ability to work accurately under pressure
Confident using Microsoft Office and multiple internal systems
A positive team player with a customer-first mindset, adaptable and calm in a fast-moving environment

Hybrid working opportunities may be available, depending on distance from the office.

Join us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office..

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colchester CO3

Quick apply

Refine Your Search

customer service team lead jobs in wethersfield, ess

Customer Service Team Lead

Customer Service Centre Lead

Customer Service Team Leader

Sales Team Leader

Service Team Manager

Front Office Team Leader

Global Capability & Training Lead

Team Leader

Team Leader

Retail Store Supervisor/Team Leader (3mth FTC)

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