Job Introduction
Job Title: Highways Operations Systems and Performance Manager
Salary: £40,525 - £43648 per annum
35 Hours per Week
Location: Newland Highway Depot, Malvern
Team: Highway Operations
Permanent
The Role:
This is a key leadership role within Highway Operations, focused on improving how we plan, deliver and measure our services across Worcestershire.
We are seeking an experienced Systems and Performance Manager to lead the coordination and delivery of a wide range of operational projects. You will ensure that projects are delivered to recognised project management standards and in full compliance with relevant legislation and industry codes of practice, including the Highways Act 1980, New Roads and Street Works Act 1991, Construction (Design and Management) Regulations 2015 and the Well-Managed Highway Infrastructure Code of Practice.
A central part of the role is identifying and responding to emerging national strategies, funding opportunities and policy changes. You will translate these into tangible benefits for Worcestershire, helping to maximise both financial investment and operational performance. This will involve working closely with colleagues and partners to position the service to respond effectively to future challenges and opportunities.
You will also lead the development and implementation of improved operational practices within Highway Operations. This includes driving efficiencies through the use of data, systems and emerging technologies, ensuring that our services continue to evolve and deliver value for money. You will oversee how performance is monitored and reported, ensuring that robust systems are in place to support decision making and demonstrate outcomes.
Working as part of the Highway Operations Senior Management Team, you will contribute to the strategic direction of the service. You will collaborate across teams, engage with stakeholders and represent the service at a range of internal and external forums. Alongside this, you will provide leadership to your team, supporting their development and ensuring high standards of delivery.
About you
You will bring significant experience of delivering projects and managing change within a complex organisation, ideally within a highways or local government environment. You will have a strong understanding of relevant legislation and best practice, and the ability to apply this knowledge to operational delivery.
You will be confident leading initiatives that improve systems, processes and performance, with a clear focus on efficiency and outcomes. The ability to analyse and interpret data, identify opportunities and implement practical solutions will be essential.
Strong communication and influencing skills are key. You will need to work effectively with colleagues, partners and stakeholders at all levels, presenting complex information clearly and building strong working relationships.
You should also have experience of leading or supporting teams, with the ability to motivate others and deliver results in a fast-paced environment. You will be organised, proactive and able to manage competing priorities while maintaining attention to detail.
A degree or equivalent relevant experience is required. A project management or Lean process qualification would be advantageous.
For further information please contact:
Chris Riley, Highways Maintenance Operations Manager, [email protected], 01905 846275
Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage
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Worcestershire County Council - Why work for us?
Some of these offers include:
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Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
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Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
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Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
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Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: 25 July 2026
Anticipated Interview Date: August 2026
