Service desk manager Work, Jobs in Warwick, War (with Salaries)

Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
5d
Oracle HCM Consultant
NTT Data UK —Birmingham
- Oracle
- Computer Science
- ERP systems
IT Cloud Productivity Engineer
Low Carbon Contracts Company —Birmingham
- £48,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Continuous improvement
- Annual leave
- Work from home
Quick apply
11d
Oracle HCM Consultant
NTT Ltd —Birmingham
- Oracle
- Computer Science
- ERP systems
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
7d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
14d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
9d
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
10d
EUC Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Flexible schedule
12d
Band 7 ICT Service Delivery Manager
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
5d
Business Systems Manager - Customer and Commerce
Gymshark —Solihull
- Hybrid work
- Management
- Leadership
- Employee discount
- Gym membership
Quick apply
10d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Annual leave
- Work from home
7d

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App Support Analyst
TVS Supply Chain Solutions —Birmingham
Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
£30,000 a year
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5d
Intelligence Analyst
HM Revenue and Customs —Birmingham
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or…
£42,631 - £46,077 a year
6d

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Service Delivery Manager

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Full job description

About The Role

We’re looking for a Service Delivery Manager who can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isn’t and speak plainly when it matters.

You will be confident to own customer relationships end to end, bring structure where it’s needed and calmly drive better outcomes when things get complex. This is a hands-on role with real influence, not a reporting-only position.

This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery.

This role can be based in our Birmingham or Bolton office, we offer hybrid working with 3 days on site per week. You’ll be working in a team of 5, with no direct reports, with a focus on establishing what good service delivery looks like.

At Intercity, service delivery is about trust, accountability and doing right by customers, every day.

Key Responsibilities as a Service Delivery Manager:

You’ll be the main point of contact for your customers and the person accountable for how service lands day to day.

That means you will:

Build strong, honest relationships with customers at all levels
Lead service reviews and governance meetings that actually lead to action
Use service data to spot issues early and improve performance over time
Be the customer’s voice internally and hold teams to account on delivery
Own SLAs, KPIs, incidents and problem management outcomes
Identify service risks and deal with them before they escalate
Make sure services meet contractual and ITIL expectations
Support commercial conversations around renewals, changes and growth
Work closely with operations, account teams and presales to shape better services

You will be trusted to make decisions, challenge when needed and keep customers confident in the service they receive.

The ideal person will have:

Strong operational background such as service desk management in IT or Managed Services
Experience of managing customers with 300-500 users
Solid awareness of ITIL and service governance in practice, not just theory
Hands-on approach
Takes ownership and stays calm when things don’t go to plan

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

service desk manager jobs in warwick, war

Service Delivery Manager

App Support Analyst

Oracle HCM Consultant

IT Cloud Productivity Engineer

Oracle HCM Consultant

IT Service Desk Agent

Senior IT Support Analyst

Modern Workplace - Digital Experience Lead

Modern Workplace - Digital Experience Lead

EUC Engineer

Band 7 ICT Service Delivery Manager

Business Systems Manager - Customer and Commerce

IT Apprentice

Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ

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