Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
9d
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Employee discount
- Referral programme
6d
Technical Sales Support and Administration
FootfallCam —Guildford
- £1,800 - £2,100 a month
- Full-time
- Spanish
- English
- IT
- Annual leave
Quick apply
6d
Customer Service Adisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
4d
Second Line Support
Southern Communications Group —Dummer
- £26,000 - £32,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
DB&T Service Desk Technician
Veolia ES (UK) Limited —Otterbourne
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
6d
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Maintenance
- IT
- Employee discount
- Flexible schedule
5d
IT Support Technician
4th Dimension Innovation Ltd —Egham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- Windows
Quick apply
2d
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Sales Support Coordinator - 12-month - FTC
Cosmic Semiconductor Solutions —Guildford
- CRM software
- Sales
- Customer service
- Annual leave
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AMPA Systems Administrator, Farnborough
GBA5 EntServ UK Limited —Farnborough
- Weekend availability
- Microsoft Word
9d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Junior Receptionist / Administrator
Carlton Mays —Weybridge
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
9d
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
Front of House Receptionist
No5 Weybridge —Weybridge
- £28,089 - £29,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Employee discount
Quick apply
6d
IT Asset Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Oracle
- Management
- IT
9d
Emerging Talent - Apprenticeships
Codestone —Basingstoke
- Mentoring
Smart Quality Assurance Analyst (12-month FTC)
Portsmouth Water —Havant
- £40,120 - £44,397 a year
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
LAH Property Marketing —Maidenhead
- £18,005 a year
- Part-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
2d

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Service Desk Support Analyst

Basingstoke and Deane Borough Council -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£34,367 - £36,980 a year
9 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
Driving Licence
Microsoft Office
ITIL
IT
Active Directory

Full job description

Service Desk Support Analyst

Help us keep our digital services running smoothly

Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst.

Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.

This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.

What you’ll be doing

As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.

You’ll also:

Install and configure hardware and software, including mobile device management
Support our networking and telecommunications systems
Maintain user access and security settings across systems like Office 365 and Active Directory
Contribute to IT projects and knowledge sharing across the team
Deliver excellent customer service and help users get the most from our technology

What we’re looking for

We’re after someone who:

Has experience supporting Microsoft desktop technologies and enterprise systems
Understands ITIL principles and service desk operations
Can work independently and as part of a team
Communicates clearly and confidently with technical and non-technical users
Is organised, adaptable, and thrives under pressure

You’ll need:

GCSEs (or equivalent) in English and Maths
A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)

Apply now via our careers portal and help us build a smarter, more connected council.

What benefits do we offer?

At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:

Generous annual leave allowance plus bank holidays
Local government pension scheme and Life Assurance
Salary sacrifice schemes for bicycles and electric cars
Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
Funded healthcare cash plan including optical and dental cover
Free flu vaccination vouchers
Access to a free and confidential employee assistance program
Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

We are an equal opportunities employer and welcome applications from all sections of our community.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is undertaking Local Government Reorganisation, transitioning from a two-tier structure to new unitary councils from April 2028. If you are employed by Basingstoke and Deane Borough Council as of 1 April 2028, your role will transfer to one of the new organisations on your existing terms and conditions. This change is part of a wider move to support local devolution and strengthen powers within our communities. For further information please visit New Councils Decision

Appointment Type

Permanent Position

Full Time/Part Time

Full-time

Job Category

Hours

Is this a hybrid working role?

Yes

Salary Min

£34,367

Salary Max

£36,980

Interview date

17/08/2026

Closing Date

10/08/2026

Ref No

987

Apply Now

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