Lead counter Work, Jobs in Kelbrook, Lan (with Salaries)

Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
11d
Clinique Counter Lead Boots Deepdale temporary cover
Estee Lauder —Preston
- Social media management
- Continuous improvement
- Communication skills
9d
Supplier Relationship Manager
Yorkshire Water —Bradford
- £74,000 - £79,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
11d
Senior Project Controls Lead
Yorkshire Water —Bradford
- £52,955 - £67,891 a year
- Full-time
- Hybrid work
- Project management
- IT
- Leadership
- Annual leave
Supplier Performance Manager
Yorkshire Water —Bradford
- £74,000 - £79,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
- Flexible schedule
11d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Duty Pharmacy Manager - Haslingden
Tesco UK —Haslingden
- Up to £52,000 a year
- Full-time
- IT
Forensic or Clinical Registered Psychologist - Psychology Services - LTHSE - HMP Garth
Ministry of Justice —Preston
- £50,001 - £60,000 a year
- Part-time
- Hybrid work
- English
- Research
- Supervising experience
- Annual leave
8d
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
3d
Policy Manager
Yorkshire Water —Bradford
- £44,846 - £56,058 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexible schedule
3d
Compliance Data Analyst
Yorkshire Water —Bradford
- £32,870 - £41,088 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Flexible schedule
23h
Deputy Manager
Selco —Bradford
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
5d
Showroom Sales Manager
Bathroom Showroom —Oldham
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Finance Business Partner
Yorkshire Water —Bradford
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Travel
- Annual leave
- Flexible schedule
SAP Principal Consultant - Finance
Yorkshire Water —Bradford
- £72,000 - £77,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexible schedule
8d
Waste Water Asset Planning Manager
Yorkshire Water —Bradford
- £64,000 a year
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
4d
Ecological Data Officer
Yorkshire Water —Bradford
- £37,055 - £46,283 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Annual leave
NEC Service Manager
Yorkshire Water —Bradford
- £50,663 - £63,329 a year
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
SAP Ariba Specialist
Yorkshire Water —Bradford
- £42,944 - £53,680 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexible schedule
14d
SAP Ariba Master Data Analyst
Yorkshire Water —Bradford
- £27,052 - £30,840 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Business
- Annual leave
- Flexible schedule
6d

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Customer Support Team Manager

Yorkshire Water -
Bradford

Apply Now

Job details

Full-time
£36,774 - £45,774 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Stakeholder liaison
Business processes
Performance management
Change management
Risk management
Customer support
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

We currently have an exciting opportunity for a Customer Support Team Manager to join an industry leading Customer Service team working within Loop (Yorkshire Water’s award-winning sister company)

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery.

This role will operate between 8.00am and 6:00pm Monday to Friday. We offer a hybrid way of working, with a minimum of two days per week based at our Thornbury office in Bradford.

We’re ideally looking for someone to work 37.5 hours a week, but we’re happy to consider applications from colleagues preferring to work part-time hours.

Location: Bradford, Thornbury

What will the role involve?

This role is an exciting opportunity to ensure that customers across the Yorkshire region are accurately accessing the bill support they need. This may be our company bill support schemes; Priority Services, debt help or wider services.

As a Team Manager you will take responsibility for your team's delivery of service standards and individual KPI's. You will develop and implement plans to ensure that a high quality, consistent standard of Customer Service is delivered for customers who require additional support.

You will have an awareness of key business drivers; including the customer license condition commitments, regulatory compliance and the adherence to internal process and procedures. This will include the ability to present and review data for regulatory requirements.

You will have the ability to motivate and inspire your team to meet both business and individual personal objectives. You will ensure effective performance management of your team through coaching, feedback and support.

What responsibilities will you have?

Ensure key business processes, particularly for the delivery of financial support to customers, are effectively, reviewed, monitored and assured to improve business performance.
Responsible for stakeholder and relationship management with Yorkshire Water Regulation and Finance, Yorkshire Water Customer Experience Team, CCWater, WaterUK and other water and utility companies.
Develop and lead key business change programmes to support the business strategic objectives.
Take responsibility for your own and team’s performance and personal development ensuring delivery of key performance indicators.
Contribute to the strategic direction of the financial support offer to Yorkshire Water customers.
Take responsibility for agreeing and communicating key business messages, most notably in relation to affordability and financial support.
Responsible for the management of key operational risks.
Directly responsible for the health and safety of employees and for ensuring that other people, including members of the public, are not endangered by company business activities.

What key skills are we looking for?

For this role you will need to be passionate about financial support for Yorkshire Water customers. You will need to be able to demonstrate attention to detail and have the ability to monitor and assure cross-business processes.

The ideal candidate will have excellent leadership and experience of delivering within a regulated environment. You will have a strong track record of implementing and improving processes.

You will have effective communication and influencing skills and be able to effectively manage stakeholders across all levels, both internally and externally.

Your excellent planning, organisational, motivational and leadership skills will also be essential in achieving targets and ensuring the highest standards of customer service is delivered by your team.

You will be a focused individual with previous people management experience and ideally knowledge of financial support options for customers. You will have a track record for delivering to target and be able to coach and develop your team into delivering results.

What's in it for you?

We offer a salary from £36,774 and progressing up to £45,774 per annum depending on experience.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.

Gym membership discounts, Online GP service, cycle to work scheme, and many more!

Free parking.

Development opportunities in line with the progression plan.

25 days annual leave plus bank holidays – plus an extra 2 wellness days!

Attractive pension scheme (up to 12% company contribution).

Application Process:

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process and submit your CV along with a covering letter to support your application.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Closing Date: 18th August

Interview Dates: W/C 1st September

Apply Now

Refine Your Search

lead counter jobs in kelbrook, lan

Customer Support Team Manager

Clinique Counter Lead Boots Deepdale temporary cover

Supplier Relationship Manager

Senior Project Controls Lead

Supplier Performance Manager

IT Lead Business Analyst

Duty Pharmacy Manager - Haslingden

Forensic or Clinical Registered Psychologist - Psychology Services - LTHSE - HMP Garth

Water Connections Delivery Lead

Policy Manager

Compliance Data Analyst

Deputy Manager

Showroom Sales Manager

Finance Business Partner

SAP Principal Consultant - Finance

Waste Water Asset Planning Manager

Ecological Data Officer

NEC Service Manager

SAP Ariba Specialist

SAP Ariba Master Data Analyst

I want to receive the latest job alerts for lead counter in kelbrook, lan

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