Senior systems analyst Work, Jobs in Countesthorpe, Lec (with Salaries)

Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
13d
Senior Employee Central HR Analyst
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Computer Science
- APIs
- Leadership
- Annual leave
- Employee assistance programme
5d
Product Group Manager
NEXT —Leicester
- From £78,600 a year
- Full-time
- Management
- Contracts
- Software development
- Free parking
- Employee discount
1d
Senior SAP Security Analyst
RS Group —Corby
- Hybrid work
- No degree
- IT
- Communication skills
- Annual leave
- Employee assistance programme
10d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
14d
Business Systems Implementation Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- ERP systems
- Project management
- IT
Quick apply
Senior QC Reviewer
L M Manufacturing Ltd —Northampton
- £28,000 - £32,000 a year
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
- Free parking
- Annual leave
Quick apply
6h
Sr Indirect Tax Analyst
Globus Medical —Northampton
- Full-time
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
Senior Planning and Insight Analyst
Coventry University —Coventry
- £36,072 - £41,001 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee discount
12d
Senior Developer
NEXT —Leicester
- £51,400 - £59,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
1d
Senior Data Analyst (Fixed-term Contract)
System C —Leamington Spa
- Salesforce
Senior QC Analyst – HPLC
L M Manufacturing Ltd —Northampton
- £28,000 - £32,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
- Free parking
- Annual leave
Quick apply
4d
Senior Financial Accountant
Topps Tiles —Leicester
- Microsoft Excel
- Management
- ERP systems
- Free parking
- Employee discount
14d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
5d
Senior Software Developer
Mattioli Woods —Leicester
- Full-time
- Hybrid work
- Azure
- JavaScript
- Software development
Lead IT Security Analyst
Culina Group —Lutterworth
- Full-time
- Analysis skills
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Information Security Advisor
Sigma Components Limited —Hinckley
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Travel
- Organisational skills
- Free parking
- Referral programme
Quick apply
5d

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Service Desk & Operations Manager

ProvisionIT
Leicester

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
13 days ago

Benefits

Annual leave
Company pension
Work from home
Flexible schedule
Life insurance
Sick pay

Qualifications

Project coordination
Xero
Accounting
QuickBooks
Communication skills
Time management

Full job description

Summary
ProvisionIT, is a growing and trusted strategic technology partner delivering secure, forward-thinking IT and Managed Services to multiple organisations across the United Kingdom. We combine comprehensive support, cloud, infrastructure and cybersecurity solutions with senior-level advisory services, including vCIO and vIT Director engagements - providing strategic leadership without the overhead of an in-house executive function.

We have multiple clients across the UK, including Berkshire, London, Somerset, Warwickshire, Yorkshire, Dorset and still growing.

Security and resilience underpin everything we do. Our proactive approach ensures clients are protected, scalable and well-positioned for growth.

As part of our continued growth and success, we are looking for a talented Service Desk & Operations Manager to join our collaborative, high-performing team. We value accountability, innovation and genuinely enjoying what we do - creating an environment where people are trusted, supported and empowered to grow.

If you want to have fun making “IT” happen – then let’s get started.

Purpose

The Service Desk & Operations Manager is responsible for leading the day-to-day operational delivery of IT support services across the business, ensuring high levels of client service, team performance and operational efficiency. The role will manage a team of Service Analysts while overseeing key business operations including client billing, supplier management, procurement, expense administration and payroll coordination.

Working closely with leadership, clients and internal teams, the Service Desk & Operations Manager will provide operational oversight across service delivery, client escalations, workload management and performance monitoring. The role is central to ensuring that support services are delivered effectively, processes are maintained and business operations run smoothly.

This position will coordinate daily operational activities across both client-facing and internal functions, supporting effective team organisation, service management and administrative processes. Responsibilities will also include assisting with financial administration tasks such as invoicing, reconciliations and responding to client billing queries, while helping maintain accurate operational and financial records.

A key leadership role within the business, the Service Desk & Operations Manager will work with highly confidential information and play an important part in supporting business growth, operational maturity and service excellence - enabling our teams to remain focused on making “it” better for our clients.

Key Responsibilities

IT Service Desk Management Tasks

· Manage the day-to-day operation of the Service Desk function, ensuring tickets are prioritised, assigned and resolved within agreed service levels (SLAs)

· Monitor ticket queues, workloads and service performance to ensure timely resolution and high levels of client satisfaction

· Act as a point of escalation for client issues, ensuring clear communication, ownership and resolution of incidents and service requests

· Support and coach Service Desk Analysts to drive performance, service quality, accountability and professional development

· Produce and maintain operational reporting including SLA performance, ticket trends, recurring issues and service improvement recommendations

· Coordinate Major Incident communications and assist with service restoration activities where required

· Ensure client onboarding, offboarding and service transition activities are effectively managed and documented

· Maintain and improve Service Desk processes, knowledge base articles, documentation and standard operating procedures

· Work closely with technical teams, third-party suppliers and client stakeholders to coordinate support activities and resolve complex issues

· Support resource planning, shift coordination and on-call rota management to ensure adequate operational coverage

· Monitor client satisfaction feedback and contribute to continual service improvement initiatives

· Assist in ensuring compliance with security, data protection and operational governance standards across support activities

· Identify opportunities for automation, efficiency improvements and enhanced client experience within the support function

Senior Colleague Support

· Support calendar management, schedule meetings and coordinate appointments, organise travel arrangements and prepare itineraries where required

· Provide general administrative and organisational support, manage team events, client events and work with client EAs to arrange key stakeholder meetings.

Team & Business Coordination

· Assist with maintaining project or task management systems, help prepare documents, reports and presentations

· Support onboarding administration and internal process coordination, maintain accurate records and shared documentation

· Deliver first point of contact support to reduce and control escalation to senior resources.

Finance & Client Support

· Liaise with internal teams to resolve invoice discrepancies, track payments, track consumption and delivery to contracted client terms.

· Help maintain organised financial records, invoicing and reporting data.

Skills & Experience (Required)

· Previous experience in a fast paced business / operations manager role

· Strong organisational and time-management skills, excellent written and verbal communication

· Experience with invoicing, billing support, or financial administration, confident using systems / tools (e.g. Teams, management, HR and finance systems)

· High attention to detail and ability to manage multiple priorities while also being proactive, reliable and able to work independently

Desirable

· Experience supporting remote teams or small businesses

· Familiarity with accounting or invoicing software (e.g. Xero, QuickBooks, FreeAgent)

· Basic understanding of project coordination, operations support and managing people

Working Hours & Pattern

· Our core business hours are Monday to Friday 08:30 until 17:30 with 1 hour for lunch, with occasional out-of-hours support.

· We’re ready to talk about flexible working hours (to be agreed)

· Full-time

What’s on offer

· Competitive salary

· 25 days annual leave plus bank holidays

· Company Pension

· Hybrid working

· Training and development opportunities

· Long term career prospects in a growing company

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company pension
Life insurance
Sick pay
Work from home

Work Location: Hybrid remote in Leicester

Quick apply

Refine Your Search

senior systems analyst jobs in countesthorpe, lec

Service Desk & Operations Manager

Senior Employee Central HR Analyst

Product Group Manager

Senior SAP Security Analyst

1st / 2nd Line IT Support Analyst

Business Systems Implementation Manager

Senior QC Reviewer

Sr Indirect Tax Analyst

Business Intelligence Manager

Senior Planning and Insight Analyst

Senior Developer

Senior Data Analyst (Fixed-term Contract)

Senior QC Analyst – HPLC

Senior Financial Accountant

IT Support Analyst 2nd Line

Senior Software Developer

Lead IT Security Analyst

Information Security Advisor

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