Application support analyst Work, Jobs in Cannock, Sts (with Salaries)

Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Junior QA Analyst
Correla —Solihull
- £25,000 a year
- Mentoring
- Communication skills
- SDLC
- Annual leave
2d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- Windows
- Free parking
- Profit sharing
Quick apply
2d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
11d
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Business Analyst
Echo Managed Services —Walsall
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- SQL
- Maths
- In-person
Quick apply
1d
Compliance Incident Analyst
Capgemini Sogeti —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
1d
Security Operations Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Maths
- Bachelor's degree
Analyst
The Wrekin Housing Group Limited —Telford
- £41,437 a year
- Microsoft Excel
- SQL
- Analysis skills
12d
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- ERP systems
- No degree
- IT
Analyst
Housing Plus Group —Telford
- £41,437 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
12d

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Senior 1st Line Support Analyst

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Jira
Driving Licence
SCCM
Windows
Remote access software
IT support
DNS
TeamViewer
ServiceNow
Communication skills
Active Directory
VPN

Full job description

About The Role

Step up. Take ownership. Raise the standard.

If you’re already a strong 1st Line Support Analyst and ready to step up, this is your move. We’re looking for a Senior 1st Line Support Analyst to join our Service Desk team.

This isn’t just about logging tickets. You’ll play a key role in how the 1st Line function runs day to day, supporting the Team Lead, improving ticket quality, and helping other analysts develop.

You’ll still be hands-on with technical support, but you’ll also be the person people turn to when things need escalating, sense-checking, or doing properly.

Our team provides 24/7 support to our customers and we work across 2 shift patterns, 07:00 – 16:00 and 10:00 – 19:00

This role is based in our Meppershall office (near Bedford), we offer hybrid working. A driving licence is required.

Key Responsibilities as a Senior 1st Line Support Analyst:

Support the day-to-day running of the 1st Line Service Desk alongside the Team Lead.
Act as the first point of contact for IT support queries across a range of clients.
Supporting and managing the team
Diagnose and resolve hardware, software, and basic network issues.
Accurately log, manage, and close tickets within agreed SLA’s.
Manage escalations from 1st Line analysts, ensuring quality and completeness.
Improve ticket standards across the team – clear updates, strong troubleshooting, correct categorisation.
Provide guidance, support, and on-the-job training to junior analysts.
Challenge unnecessary escalations and drive first-time resolution.
Communicate clearly with users at all levels, adapting your approach where needed.

What We’re Looking For:

Previous experience in a 1st line IT support or service desk environment.
Strong working knowledge of Windows OS and Microsoft 365.
Experience as a team leader or of managing within a team
Experience with Active Directory (user admin, password resets).
Understanding of networking fundamentals (Wi-Fi, VPN, DNS).
Experience using service desk tools such as ServiceNow, Freshdesk, or Jira.
Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM).
Confidence in reviewing ticket quality and supporting others to improve.
Strong communication skills and a calm, structured approach under pressure.

Skills & Competencies:

Strong problem-solving ability with a proactive mindset.
Highly organised with good time management.
Confident supporting and guiding others.
Comfortable working in a fast-paced, SLA-driven environment.
Willing to learn, develop, and step into greater responsibility.

What We Offer:

33 days holiday (including bank holidays), increasing with service.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

application support analyst jobs in cannock, sts

Senior 1st Line Support Analyst

IT Production Support Analyst

Junior QA Analyst

Senior Support Analyst

Technology Analyst - Operations (UK Remote)

Microsoft Dynamics365 and Power Platform Support Analyst

Data Quality Officer

IT Support Technician

Business Analyst

Vulnerability Management Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Process Developer

Security Cleared Data Analyst- Birmingham, Manchester,

Compliance Incident Analyst

Business Analyst

Security Operations Analyst

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Analyst

Business Analyst

Analyst

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