Job Description – Field Operations Technician Apprentice
The Opportunity
Our client is recruiting for an Field Operations Technician Apprentice to join their team in Basingstoke.
The Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Position
Job Title:
Field Operations Technician Apprentice
Apprenticeship Course:
Level 4 Network Engineer
Apprenticeship Duration:
15 months + Assessment
Location:
Basingstoke
Working Hours:
Monday to Friday 9am-5pm
Salary:
£25,000.00 + 10% Annual Incentive Plan
What you will do
· Installation and maintenance of the network around the South of the UK
· Providing support to our internal customers, service delivery, service assurance and engineering.
· Installation of customer equipment on customer premises
· Trouble Ticket management, troubleshooting on equipment and connections
· Staging of network and customer equipment before installation.
· Managing incoming shipments and prepare for installation or reshipping to site
· Fiber Optical testing.
What we’re looking for
Must haves:
· English Language to be Native
· Basic knowledge of Microsoft Office programmes
- Eligible age range 18+
- Drivers Licence
Benefits
Our benefits support you through all parts of life. For both physical and mental health, for you and your family:
· Flexible working hours and the option to work from home.
· Extensive induction program with experienced mentors and buddies.
· Opportunities for further development and educational opportunities.
· Global Family Leave Policy.
· Employee Assistance Program.
Internal inclusion & diversity networks including Women
Values and Behaviours
We have four core values that describe what we stand for: We know people matter; We always find a better way; We win together; and We can change the world.
These are underpinned by three behaviours that describe how we show up day to day:
Grow - We see challenge as an opportunity and never stop learning from our successes and failures. We seek different perspectives to continually improve.
Align - We ensure our priorities align to business goals and we join up and collaborate across teams, functions and regions to achieve lasting impact.
Deliver - Colleagues at all levels show initiative, take personal responsibility and make decisions to drive results. We are empowered to contribute our best
On our Early Careers Programme, you will get access to:
On-the-job training where you will work in diverse teams from different cultures and countries. You’ll be empowered to debate, discuss, listen and share your ideas - all in the pursuit of the best solutions for our customers and our business.
Formal learning and development where we’ll help you grow your knowledge and skills through training from a wealth of experts and leaders.
Networking and mentoring from diverse thinkers and doers at all levels of our business. Hierarchy is no barrier here. We want you to put the global connections you make to good use, so we can work together and pioneer new solutions.
Eligibility CriteriaIndividuals must have a valid and eligible residency status to apply for this role.
About ITPWe help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Safeguarding and Values Commitment
The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.
At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:
- Uphold and champion our values, code of conduct, and safeguarding principles.
- Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
- Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
- Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
- Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:
· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.
· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.
· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.
· We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.
· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.
Pay: From £25,000.00 per year
Licence/Certification:
- Do you have a Full UK Driving Licence? (preferred)
Work Location: In person
