Technical support occupations Work, Jobs in West Hunsbury, Nth (with Salaries)

2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
3d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Profit sharing
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
Service Desk Support Agent
nLighten HQ BV —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
3d
IT Support Analyst
Connected Places Catapult —Milton Keynes
- £24,060 - £36,798 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Employee assistance programme
Quick apply
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Customer service
- SQL
- Bachelor's degree
- Profit sharing
- Annual leave
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
8d
Software Support and Development Engineer
KION Group AG —Banbury
- Full-time
- Oracle
- Java
- Travel
Senior Service Analyst
Sopra Steria —Milton Keynes
- Up to £39,000 a year
- Microsoft Office
- Continuous improvement
- IT
- Annual leave
12h
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
9d
IT Field Service Engineer - South
Breedon Group plc —Bedford
- Full-time
- Hybrid work
- Windows
- Free parking
Quick apply
6d
Service Desk Support Agent
nLighten —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
Quick apply

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2nd Line Support Technician

dbfb Ltd
Northampton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Company pension

Qualifications

Azure
GCSE
Microsoft Office
VoIP
Computer hardware
Phone etiquette
Communication skills
Active Directory
CompTIA A+
Time management

Full job description

What’s the role?

As a 2nd Line Support Technician, you will be integral to the daily support and maintenance of our clients' IT, telephony, and connectivity infrastructure. In this role, you'll provide essential technical support to end users, tackle complex issues across our technology portfolio, and enhance the effectiveness of our support-team.

This is a hybrid role, ideal for a driven IT professional ready to advance their career.

Key tasks:

BAU Ticket Management: Handle day-to-day business-as-usual (BAU) tickets.
Second-Line Technical Support: Deliver prompt, second-line technical assistance for end-user hardware and software issues.
Incident Diagnosis and Resolution: Tackle escalated IT incidents in collaboration with first-line support and vendors.
Hardware and Software Maintenance: Configure, and maintain computer hardware, software, and peripherals.
Network Troubleshooting: Manage network-related issues, including connectivity, access point, switches, routers, and configuration.
Telephony System Support: Resolve issues with VoIP systems and associated connectivity.
Audio-Visual System Support: Address problems in Teams Meeting Room environments and Content Management Systems (CMS).
First-Line Team Support: Assist first-line support through one-on-one mentoring in relation to 1st line ticket responsibilities.
Continuous Improvement: Stay current with industry trends and emerging technologies to enhance support initiatives.
Trend Spotting: Identify common query types and implement service improvements to pro-actively tackle these in conjunction with 3rd line team.
Achieve and maintain learning and certification paths in line with the business needs.
Basic configurations for BAU connectivity hardware, i.e. hardware and routers.
Rota based out of hours onsite event support will be required.
Occasional customer onsite support may be required.
Working hours are shift based on a rota (8:00-16:30 / 09:30-18:00)

What will you bring?

Competencies:

Customer-Focused: Committed to delivering responsive solutions to IT and telecom challenges.
Analytical Thinker: Skilled in troubleshooting and identifying solutions efficiently.
Customer-Focused Attitude: Dedicated to meeting and exceeding customer expectations.
Professional Communication: Engages third parties confidently and assures priority to accounts.
Effective Communicator: Friendly, confident phone manner and strong written communication skills.
Business-Savvy: Identifies opportunities for improvement with excellent time management.
Adaptable: Thrives in a fast-paced, evolving environment.
Detail-Oriented: Manages multiple queries simultaneously with strong attention to detail.
Self-Motivated: Displays a strong desire to learn and grow.

Experience:

Proven experience as a 2nd Line Support Technician/Engineer or comparable role, with consistent high performance.
Skilled in cloud, hardware, software, and network issue resolution.
Strong knowledge of Microsoft operating systems.
Experience with Active Directory, Group Policy, and related tasks.
Experience with VoIP systems, connectivity and AV is advantageous
Familiarity with the Microsoft suite, including Admin Centre, Azure, Entra ID and lntune

Qualifications:

GCSE Maths & English Language Grade 5 or above (or recognised equivalent qualification)
Relevant industry certifications (CompTIA A+ and Microsoft MS900, AZ900, MDI 00/I 01 /I 02 preferred)

What is in it for you?

A competitive salary
22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year
Pension scheme
NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses)
Death in Service (3 x salary)
Discount scheme on entertainment/shopping/leisure activities
Personal development plan with dedicated self-development time
Industry recognised certified training will be supplied with a time matched model
Hybrid based working is available, subject to performance

Culture & environment:

We believe in working hard, supporting each other, and celebrating success. Collaboration, innovation, and a shared drive to make an impact define our culture. We encourage fresh thinking, value creativity, and always look for ways to improve.

Our fast-paced, dynamic team enjoys what we do and has fun along the way. If you want to be part of a company where your work is valued, your ideas matter, and your contributions make a difference, dbfb is the place for you.

All employees are measured on the following core standards:

Customer Focused
Accountable
Commercially Aware
Team Working/Collaboration
Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

RESPONSIBILITY - People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.
ACHIEVER - People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.
DEVELOPER - People who are especially talented in the Developer theme recognise and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from these improvements.
ANALYTICAL - People who are especially talented in the Analytical theme search for reasons and causes. They can think about all the factors that might affect a situation.
RESTORATIVE - People who are especially talented in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.

Quick apply

Refine Your Search

technical support occupations jobs in west hunsbury, nth

2nd Line Support Technician

1st Line Support Analyst

1st/2nd Line IT Support Engineer

Level 2 Service Desk Engineer

Associate Technical Account Manager

IT Support Contract

Service Desk Support Agent

IT Support Analyst

Technical Account Manager

IT Service Desk Apprentice

Software Support and Development Engineer

Senior Service Analyst

IT Apprentice

Help Desk Engineer

Powered Access Customer Support Engineer

3rd Line Engineer 24/7

Electrical Software Support Engineer

Workshop Engineer

IT Field Service Engineer - South

Service Desk Support Agent

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