About Nichols:
We're Nichols - the home of Vimto, and there is no other business quite like ours!
We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we’re proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.
As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products that everyone loves.
At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who’ve always got your back, its work that feels as good as it tastes!
We take a refreshingly agile approach to how we work, combining the energy of being together in the office with the flexibility of working from home. You’ll be office-based three days a week, with core hours designed to help you balance work and home life.
Nichols is where serious fun meets real opportunities – and where work tastes better.
About the opportunity:
The primary purpose of this role is to provide operational support across the Customer/Supplier and Item/BOM Master Data workstreams. The role will be responsible for managing routine Master Data activities, delivering first-line business support, maintaining process documentation, ensuring adherence to data quality and governance standards, and enabling Master Data Business Partners to focus on strategic priorities.
The role will include:
- Maintaining and amending Customer Master Data, including creating new supplier listings, account suspensions, reactivations and closures as well as routine data cleansing and quality improvements activities.
- Providing first-line support for Master Data queries and requests raised through the Master Data Help Desk, including guidance on processes, policies, and system requirements.
- Monitoring and managing Data Hub requests to ensure timely progression and resolution and reviewing Data Hub submissions, proactively chasing missing, incomplete, or inaccurate information.
- Delivering basic user training and support on Data Hub processes, forms, and master data submission requirements.
- Assisting users with navigating master data processes and resolving common issues.
- Monitoring IT-to-Data support tickets, proactively monitoring backlog queues to ensure requests are progressing within agreed service levels and escalating exceptions where appropriate.
- Supporting ad hoc data extracts and reporting requirements for the business.
- Maintenance of process documentation, work instructions and knowledge articles.
- As the role develops you’ll also be responsible for managing and processing new customer load files and supporting automated master data upload processes as they are developed and implemented across additional data domains
About you:
To make a splash in this role you will bring‿.
- Good understanding of basic data management principles and the importance of data accuracy.
- Ability to work effectively in a fast-paced environment whilst managing multiple priorities.
- Strong attention to detail and commitment to maintaining high data quality standards.
- Proactive approach to problem-solving and continuous improvement.
- Willingness to learn new systems, processes, and master data disciplines.
- Strong organisational and time management skills.
- Effective communication skills with the ability to support and guide business users.
- Ability to follow documented processes and work within established governance controls.
- Strong Microsoft Excel skills, including the use of functions such as VLOOKUP/XLOOKUP, SUMIFS, COUNTIFS, CONCAT, filtering, and data validation.
- Customer service mindset and ability to interact confidently with stakeholders at all levels.
BENEFITS OF WORKING WITH US:
No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:
- 25 days holiday (with opportunity to buy extra every year)
- Annual Bonus
- Save as you Earn Share Scheme
- Option to join our private medical cover scheme
- Enhanced Primary Carers leave and sick pay
AND LET’S NOT FORGET THE PERKS‿
We are also proud to offer:
- Holiday home stay
- Your birthday off work
- Free on site parking
- 1 day a year off work to volunteer in the community (you choose when and where)
- Help yourself to our drinks when at one of our sites
- Staff shop with discounts on our products
Apply now if you want a taste of a new career and join Nichols - Where work tastes better.
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.
Our standard recruitment process for short-listed candidates typically includes an initial call with our Talent Team, followed by a first stage interview via Microsoft Teams and second stage interviews face to face. If you require any reasonable adjustments to be made during the recruitment process please feel free to contact us.
We understand that many candidates use AI tools to help prepare applications. You're welcome to use these tools to improve spelling, grammar or structure, but your application must accurately reflect your own skills, experience and achievements.
Any job offer is subject to an individual’s Right to Work in the UK.
Unfortunately, we are unable to sponsor visas.
