& electromechanical Work, Jobs in Baldock, Hrt (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Customer service
- Engineering
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Senior Mechanical Design Engineer
Engineer-O-Matic —Holywell
- £58,000 - £60,000 a year
- Full-time
- CAD
- Engineering
- Analysis skills
- Free parking
- Annual leave
Quick apply
Operations Manager
Novanta —Cambridge
- Full-time
- In-person
- Leadership
- Communication skills
Senior Test Solutions Engineer
Leonardo UK Ltd —Luton
- £44,147 - £61,950 a year
- Full-time
- Hybrid work
- Continuous improvement
10d
Fitter - Inflatables
AMETEK, Inc. —Stansted
- Communication skills
Electric Actuators Product Design Engineer
SMC Corporation (UK) Ltd —Milton Keynes
- CAD
- Engineering
- Travel
Quick apply
Mechanical Engineer - Consultant
TTP —Cambridge
- Full-time
- CAD
- Laboratory experience
- Python
- Life insurance
Quick apply
Mechanical Design Engineer
TTP —Cambridge
- Full-time
- CAD
- Assembly
- Mechanical knowledge
- Life insurance
Quick apply
13d
Senior Electrical Engineer
Steris —Bishop's Stortford
- Full-time
- Assembly
- Bachelor's degree
- Travel
Quick apply

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Remote Support Engineer

Frossell Recruitment
Milton Keynes

Quick apply

Job details

Full-time
£37,500 a year
5 days ago

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Customer service
Engineering
Technical support
IT
BTEC

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

& electromechanical jobs in baldock, hrt

Remote Support Engineer

Senior Mechanical Design Engineer

Operations Manager

Senior Test Solutions Engineer

Fitter - Inflatables

Electric Actuators Product Design Engineer

Mechanical Engineer - Consultant

Mechanical Design Engineer

Senior Electrical Engineer

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