Bpo Work, Jobs in Uk (with Salaries)

Call Centre Trainer
Capita —Remote
- Full-time
- Remote
- Customer service
- Presentation skills
- Recruiting
- Employee discount
2d
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
4d
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
4d
Business Insights & Enablement Analyst
Foundever —Remote
- Remote
- English
- Analysis skills
- Communication skills
Account Manager, UKPS BPO Team
AWS EMEA SARL (UK Branch) —London
- Full-time
- Sales
- Business development
- AWS
Care Operations Manager - French
Deliveroo —London
- Full-time
- CRM software
- Communication skills
- Analytics
- Annual leave
Assistant Manager - Customer Service
Gallagher —Tower
- Night shift
- Bachelor's degree
- Mentoring
- Organisational skills
11d
Technical Assurance Officer
Arvato —Swansea
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Data analysis skills
Business Process Owner Sales - Securitas Technology Europe
Securitas —London
- Remote
- Microsoft Powerpoint
- Sales
- Engineering
Logistics Transformation - Manager/Senior Manager
Capgemini —London
- Hybrid work
- Business development
- Training & development
14d
Analytics Consultant
Foundever —Remote
- Up to £50,000 a year
- Remote
- Communication skills
- Annual leave
Explore Business Process Outsourcing (BPO) Sector
RGH‑Global Limited —Bury St. Edmunds
- £21 - £22 an hour
- Full-time
Logistics Transformation - Manager/Senior Manager
Capgemini Sogeti —London
- Hybrid work
- Business development
- Training & development
14d
Customer Success Manager – IT/ITES Services
CloudBerry Technologies —London
- Computer Science
- Bachelor's degree
- Business
Principal BPO/BPaaS Sales Lead
NTT Ltd —London
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Business Development Executive 3
Genpact (UK) Limited —London
- Hybrid work
- English
- Master's degree
- Business development
Quick apply
Recruitment Delivery Manager
Teleperformance —Gateshead
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
Advertiser Solutions Vendor Lead, Programmatic and Direct Support
Spotify —London
- Continuous improvement
- Training & development
- Work from home
- Employee assistance programme

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Call Centre Trainer

Capita -
Remote

Apply Now

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Presentation skills
Stakeholder coordination
Staff training
Recruiting
Work-based assessment
LMS
Training & development
Learning and development experience
Communication skills
Stakeholder management

Full job description

Help shape the training behind services that make a difference
We're looking for experienced and engaging Call Centre Trainers to join Capita and support the delivery of critical public sector services across the UK.

This is an exciting opportunity to play a key role in mobilising new services, onboarding colleagues, and developing high-performing customer service teams. You'll support large-scale training delivery across a range of programmes, helping colleagues gain the skills, confidence and knowledge they need to deliver exceptional customer experiences.

Working within a fast-paced environment, you'll deliver training to new starters, support cross-skilling initiatives, and provide refresher learning to ensure teams remain compliant, capable and customer-focused.

Job title:

Call Centre Trainer

Job Description:

What you'll be doing

Deliver engaging virtual and classroom-based training to customer service teams.
Facilitate new starter inductions, cross-skilling programmes and refresher training.
Conduct role plays, assessments and knowledge checks to support learner accreditation.
Support colleagues through nesting and speed-to-competency activities.
Work closely with Operations and Quality teams to identify training needs and deliver targeted interventions.
Ensure training content remains aligned with current processes, compliance requirements and customer service standards.
Maintain accurate training records and assessment documentation.
Support large-scale recruitment and mobilisation activity across multiple service lines.

What we're looking for

Essential

Previous training delivery experience within a contact centre, customer service, BPO or operational environment.
Strong facilitation and presentation skills.
Experience onboarding and developing frontline customer service colleagues.
Ability to assess competence through coaching, observations, role plays and practical exercises.
Excellent communication and stakeholder engagement skills.
Understanding of quality standards, customer outcomes and compliance requirements.
Ability to thrive in a fast-paced and evolving environment.

Desirable

Experience within public sector, regulated or citizen-facing services.
Experience delivering training relating to vulnerable customers, complaints handling or sensitive service environments.
Training or coaching qualifications.
Experience using Learning Management Systems (LMS) or digital learning platforms.
Knowledge of speed-to-competency or accreditation frameworks.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders

What’s in it for you?

23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

[add information regarding assessment process, closing date, start date, contact email if applicable]

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

Location:

Home-Based - GBR

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

bpo jobs in uk

Call Centre Trainer

Customer Operations Manager

Customer Service Advisor

Deputy Director of Customer Success (maternity cover)

Business Insights & Enablement Analyst

Account Manager, UKPS BPO Team

Care Operations Manager - French

Assistant Manager - Customer Service

Technical Assurance Officer

Global Offer Manager - Enterprise Operations and Customer Service (Temporary)

Business Process Owner Sales - Securitas Technology Europe

Logistics Transformation - Manager/Senior Manager

Analytics Consultant

Explore Business Process Outsourcing (BPO) Sector

Logistics Transformation - Manager/Senior Manager

Customer Success Manager – IT/ITES Services

Principal BPO/BPaaS Sales Lead

Business Development Executive 3

Recruitment Delivery Manager

Advertiser Solutions Vendor Lead, Programmatic and Direct Support

I want to receive the latest job alerts for bpo in uk

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