E learning manager Work, Jobs in Manchester (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
Influencer Executive
Debenhams Group —Manchester
- Communication skills
- Employee discount
Quick apply
Senior E-commerce Executive
Manchester Airport —Manchester
- Mentoring
- Communication skills
- Analytics
- Employee discount
9d
Project Managers (DV Security Clearance)
CGI —Manchester
- Full-time
- Agile
- Budgeting
- Communication skills
Quick apply
Learning and Development Practitioner
Pets at Home —Cheadle
- £38,000 - £42,000 a year
- Full-time
- Training & development
7d
Programme Manager
Turner & Townsend —Manchester
- Full-time
- Microsoft Office
- Contracts
- AI
Quick apply
2d
RISE Adviser - North West - Early years and primary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Casework Administrator
Independent Office for Police Conduct —Sale
- £26,765 a year
- Full-time
- Computer literacy
- Databases
- Presentation skills
- Annual leave
- Employee assistance programme
Dean of Student Experience
UK MANAGEMENT COLLEGE —Manchester
- Management
- University
- Leadership
Quick apply
9d
Affiliates Marketing Executive
Manchester Airport —Manchester
- Organisational skills
- Communication skills
- Employee discount
Teaching Assessor – Children, Young People & Families
Sovereign & Bale —Manchester
- £32,116 - £37,800 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Mentoring
Quick apply
Curriculum Manager - Infrastructure
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Sales
- Education
- Continuous improvement
- Annual leave
Quick apply
Business Case Lead / Business Case Manager - Defence
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
10d
Buyer
Equans —Didsbury
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Commercial Analyst
Manchester Airport —Manchester
- Analytics
- Annual leave
- Employee discount
7d
Media Executive
Space & Time —Salford
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Flexible schedule
- Sick pay
Quick apply
1d
Portfolio Manager
Turner & Townsend —Manchester
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
2d
Specialist, Content Developer
Pearson —Manchester
- Master's degree
- Analysis skills
- Bachelor's degree
1d
Customer Experience Resource Planner
Weaver Vale Housing Trust —Northwich
- £31,415 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Product Manager
Capgemini —Manchester
- Business development
- Product management
- Agile
4d

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e learning manager jobs near manchester

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

e learning manager jobs in manchester

Customer Experience Manager

Influencer Executive

Senior E-commerce Executive

Project Managers (DV Security Clearance)

Learning and Development Practitioner

Programme Manager

RISE Adviser - North West - Early years and primary adviser

Casework Administrator

Dean of Student Experience

Affiliates Marketing Executive

Teaching Assessor – Children, Young People & Families

Curriculum Manager - Infrastructure

Business Case Lead / Business Case Manager - Defence

Buyer

Commercial Analyst

Media Executive

Portfolio Manager

Specialist, Content Developer

Customer Experience Resource Planner

Product Manager

I want to receive the latest job alerts for e learning manager in manchester

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