Support escalation engineer Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Gateshead
- Full-time
- Computer Science
- Up to 50% travel
- Maintenance
FIDIC Engineer (Site Based)
Arcadis —Newcastle upon Tyne
- Organisational skills
- Contracts
- Communication skills
2d
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Physical Security Application Engineer
PS Design & Engineering —Washington
- Full-time
- In-person
Quick apply
Mobile Electrical Engineer
NAB-Jones Lang LaSalle Services —Newcastle upon Tyne
- Weekend availability
- Remote
- In-person
- Communication skills
- Flexible schedule
Quick apply
Wind Turbine Technician (Vestas & Nordex Platforms) - Adamas
Galetech Group —Sunderland
- Weekend availability
- Inventory control
- Communication skills
- Mechanical knowledge
Quick apply
Business Manager
ASSYSTEM —Newcastle upon Tyne
- Full-time
- Hybrid work
- PMP
- Engineering
- Project management
- Employee assistance programme
- Sick pay
Quick apply
1d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
CSA Project Manager - Data Centres (North East - Site Based)
Arcadis —Newcastle upon Tyne
- Contracts
- Construction experience
- Communication skills
2d
Oracle EBS HCM Developer
Balfour Beatty —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Annual leave
Engineering Manager
Assystem —Sunderland
- Analysis skills
- Travel
- In-person
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Concession Manager
Ribble Cycles —Newcastle upon Tyne
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
1d
Technical Director
ASSYSTEM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Business development
- No degree
Quick apply
Shop Maintenance Planning and Support Team Leader
Greggs —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Customer service
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Technical Director
Assystem —Newcastle upon Tyne
- Engineering
- Business development
- No degree
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- Supervising experience
- Team management
- Annual leave
- Sick pay
Quick apply
Lead Platform Developer (C#)
tombola —Sunderland
- Hybrid work
- Management
- SQL
- AWS
Quick apply

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Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Amazon UK Services Ltd. -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
System administration
Computer Science
Systems administration experience
Machinery breakdown fault-finding
Maintenance
Technical support
PHP
Bachelor's degree
Packaging
Perl
Risk management
Systems engineering
Computer networking
Puppet
Multidisciplinary collaboration
Root cause analysis
Chef
Planned maintenance

Full job description

DESCRIPTION

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Packaging and Robotics technologies used in Fulfillment Centers. This job will require a unique combination of flexibility, troubleshooting, problem-solving skills, drive and ability to travel. As part of this team, candidates have the opportunity to work closely with Amazon fulfillment customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

A successful candidate will have technical aptitude, a passion for hardware, broad troubleshooting skills, and a desire to work within an elite group at the leading edge of Amazon's Robotic systems engineering.

Key job responsibilities
**Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.

**Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of robotics systems

**Front line resolution of RME technical inquiries and escalations.

**Identify, analyze and resolve mechanical and system issues across the Packaging and Robtics Systems.

**Design and implement electro-mechanical tools and fixtures to support deployed and new products.

**Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of robotics systems.

**Develop and implement diagnostic tools to minimize troubleshooting and machine downtime.

**Develop and implement preventative maintenance procedures and training content for advanced robotics systems.

**Lead on-site training sessions for on-site RME teams supporting Amazon operations.

**Develop and implement systems and processes for spare parts management.

**Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures.

**Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite.

**Provide requirements and “voice of the customer” feedback to development and support teams.

**Up to 50% travel expected

A day in the life
Field Hardware Support Engineers ensure site reliability teams maintain Packaging & Robotics systems through hands‑on testing, troubleshooting, and root‑cause analysis. They identify maintenance gaps, communicate risks, and develop mitigation strategies while collaborating with safety, hardware, and software teams. The role involves immersive field work to experience operator challenges firsthand, then driving engineering improvements that enhance system reliability driving innovation daily. Successful candidates will partner across disciplines to deliver practical solutions. We welcome those passionate about problem‑solving, and value diverse perspectives in advancing Amazon’s Packaging & Robotic maintenance worldwide each day contributing significantly.

BASIC QUALIFICATIONS

Bachelor's degree in Computer Science or other technical degree or related experience
Knowledge of networking fundamentals
Experience working in a 24/7 production environment
Experience in Linux systems administration and/or development
Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell

PREFERRED QUALIFICATIONS

Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
Experience in network capture and systems troubleshooting
Experience building scripts, tooling, and automation for large-scale computing environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

support escalation engineer jobs in newcastle upon tyne, twr

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

FIDIC Engineer (Site Based)

Infrastructure and Network Engineer

Physical Security Application Engineer

Mobile Electrical Engineer

Wind Turbine Technician (Vestas & Nordex Platforms) - Adamas

Business Manager

Project Controls Specialists - All Levels - Planning

Senior Service Desk Consultant - 3rd Line

CSA Project Manager - Data Centres (North East - Site Based)

Oracle EBS HCM Developer

Engineering Manager

3rd Line Network Support Engineer

Concession Manager

Technical Director

Shop Maintenance Planning and Support Team Leader

Technical Director

Account Manager - North East or North Yorkshire

Lead Platform Developer (C#)

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