Pensions administration continuous improvement analyst Work, Jobs in Ruislip, Gtl (with Salaries)

IT Service Delivery Analyst
South Western Railway —London
- Full-time
- Continuous improvement
- Mentoring
- Employee discount
4d
Data Admin and Analyst Team Leader - Maternity leave cover
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Microsoft Outlook
- Word processing
- Computer literacy
- Annual leave
- Employee discount
1d
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
Engineering Lead - Insurance (Data & AI)
Alpha Financial Markets Consulting —London
- Hybrid work
- Azure
- Java
- AWS
- Annual leave
- Employee assistance programme
HR Data Analyst
QA Limited —London
- Microsoft Excel
- Analysis skills
- Human resources
- Annual leave
- Employee assistance programme
Portfolio Analyst - FTC until July 2027
The Football Association —Wembley Stadium
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
- Annual leave
1d
Pensions Pricing Analyst
XPS Pensions Group —Reading
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
11d
HR Data Analyst
QA —London
- Analysis skills
- Training & development
- Teaching
- Annual leave
- Employee assistance programme
Digital Performance Analyst
Department for Business and Trade —London
- £46,290 - £50,881 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Analytics
- Annual leave
8d
Senior Pensions Analyst - EMEA
Hilton —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Administration Analyst Team Leader
Reinsurance Group of America —London
- Full-time
- Microsoft Excel
- Data analysis skills
- Team management
People Systems Analyst (Success Factors)
LiveScore Group —London
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Data Privacy and Retention Analyst (12 Month FTC)
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Financial services
- AI
- Annual leave
Quick apply
HR Systems Analyst (6 Month FTC)
Senior plc Head Office —Rickmansworth
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Travel
- Work from home
- Employee assistance programme
Quick apply
8d
Pensions Calculation Developer
Trafalgar House —London
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- SQL
Quick apply
Finance Applications Support Manager
IDC Research Inc. —London
- Full-time
- Hybrid work
- Management
- ERP systems
- Presentation skills
Senior DB Reinsurance Operations Analyst
Just Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Contracts
- Annual leave
1d
Senior Analyst, Vendor Relationships
AustralianSuper —London
- Full-time
- Hybrid work
- Time management
7d
Senior Legal Operations and Compliance Analyst
The Economist Group —London
- Hybrid work
- Project management
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
6d
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
7d

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IT Service Delivery Analyst

South Western Railway -
London

Apply Now

Job details

Full-time
4 days ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

SCCM
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Cost control
Service restoration
Continuous improvement
IT support
Mentoring
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance

Full job description

Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
About the job
An opportunity has arisen for a skilled individual with proven IT experience to join South Western Railway's IT Service Delivery Team.
As an IT Service Delivery Analyst, you will be responsible for the timely logging, assigning and resolution of faults and requests. This role is suitable for someone with a passion for technology, capable of working in a variety of environments, and with a variety of stakeholders. You will be actively involved in the continuous improvement of our support activity and the quality of service provided, and you will have a joint responsibility for developing initiatives to reduce expenditures.
At times you will work individually, attending South Western Railway sites to fix IT faults and implement new technologies; however, you will also work closely with the wider IT Service Delivery Team and our third-party providers to ensure that all calls are resolved within the established Service Level Agreement.

Your main responsibilities will be:
Ensure faults, service requests and project requests are logged, assigned and given the correct priority - taking ownership for updating the Service Desk System with call progress and activities.
Assist in resolving escalated calls and planning speedy resolutions for telecoms calls that fall outside the Service Level Agreement.
Ensure processes are followed in line with ITIL standards and South Western Railway policies and procedures.
Take responsibility for raising orders, checking invoices and raising these to the appropriate levels for sign off.
Keeping accurate IT records including user accounts, asset register, software inventory and support documentation.
Provide advice, guidance, costs and implementation of any requested services or projects. This includes attending site and project meetings and conducting surveys.
Delivering franchise/committed obligations within your area of responsibility.

You'll need to be:
An excellent communicator, who puts customer service at the forefront of their approach, taking responsibility for providing regular progress updates to other team members and IT customers.
A pro-active individual with proven experience of Office 365 administration, Microsoft SCCM, Laptop/PC imaging and experience of working with Antivirus software, as well as manging third-parties and third-party delivered services.
An excellent problem solver, capable of using initiative in daily tasks.
Able to manage sensitive and sometimes confidential information.
Safety minded - capable of recognising any potential risk to colleagues and customers and taking the appropriate action. This may involve working in safety critical locations, near the railway and supervising others in or near these sites.
Able to work under pressure and meet deadlines, identifying the correct solutions for faults and requests to avoid unnecessary costs.
Organised and effective at prioritising tasks and managing time efficiently.
Self-motivated and able to champion, support and mentor junior staff.
Working pattern
An average of 37 hours per week, Monday - Friday.
Must be flexible to work out of hours as per business needs.
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

pensions administration continuous improvement analyst jobs in ruislip, gtl

IT Service Delivery Analyst

Data Admin and Analyst Team Leader - Maternity leave cover

Service Delivery Analyst

Engineering Lead - Insurance (Data & AI)

HR Data Analyst

Portfolio Analyst - FTC until July 2027

Pensions Pricing Analyst

HR Data Analyst

Digital Performance Analyst

Senior Pensions Analyst - EMEA

Administration Analyst Team Leader

People Systems Analyst (Success Factors)

Data Privacy and Retention Analyst (12 Month FTC)

HR Systems Analyst (6 Month FTC)

Pensions Calculation Developer

Finance Applications Support Manager

Senior DB Reinsurance Operations Analyst

Senior Analyst, Vendor Relationships

Senior Legal Operations and Compliance Analyst

IT Manager

I want to receive the latest job alerts for pensions administration continuous improvement analyst in ruislip, gtl

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