Customer support amazon Work, Jobs in London, Eng (with Salaries)

Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Business Intelligence Engineer, Amazon Customer Service
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- Oracle
- Engineering
- Master's degree
Senior Account Manager , Amazon Pick up and Returns
Amazon UK Services Ltd. —London
- Full-time
- Data analysis skills
- Business development
- Presentation skills
Snr Quality Manager, Amazon Pick up and Return Point
Amazon UK Services Ltd. —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Account Executive, Amazon Ads, Growth Advertising Sales
Amazon Online UK Limited —London
- Full-time
- Sales
- Analysis skills
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Dartford
- Full-time
- Management
- Bachelor's degree
- Leadership
Program Manager, EU Product Insurance Business Operations, Payments Business Operations
Amazon EU SARL (UK Branch) —London
- Full-time
- Spanish
- Microsoft Excel
- SQL
Account Executive, Global Growth Sales, Amazon Ads
Amazon Online UK Limited —London
- Full-time
- Sales
- Data analysis skills
- Organisational skills
UX Visual Designer, Amazon Advertising - Brand Innovation Lab
Amazon UK Services Ltd. —London
- Full-time
- Bachelor's degree
- HTML
Fleet Process Excellence Insights Manager, Fleet Process Excellence, Global Fleet and Products
Amazon UK Services Ltd. —London
- Full-time
- Computer Science
- Military
- Engineering
Payments Program Manager, Payments Business Operations-Partner Management
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- Master's degree
- Analysis skills
- Project management
Software Development Manager, Amazon Rufus
Amazon Development Centre (London) Limited —London
- Full-time
- Team management
- Mentoring
- IT
Senior Program Manager - Fixed term contract 1 year, Amazon Business Payments
Amazon EU SARL (UK Branch) —London
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Senior Partner Growth Manager (EU), Amazon Fuse
Amazon UK Services Ltd. —London
- Full-time
- English
- Master's degree
- Travel
Content Specialist II, Digital Studios
Amazon UK Services Ltd. - A10 —London
- Full-time
- Bachelor's degree
- AI
Technical Program Manager, Amazon Application Security
Amazon Development Centre (London) Limited —London
- Full-time
- System design
- AWS
Sr. Product Manager, EU Everyday Essentials (12-month Contract)
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- Business development
- Bachelor's degree
- Marketing
Central Operations Specialist, Prime Video Publishing Operations
Amazon Digital UK Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Principal Product Manager - Tech, Global App Experience
Amazon Digital UK Limited —London
- Full-time
- Computer Science
- Engineering
- Master's degree
Principal Technical Product Manager, Prime Video Commerce Personalization and Member Experience
Amazon Development Centre (London) Limited —London
- Full-time
- Product management
- AI

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Operations Supervisor, AMZL

Amazon UK Services Ltd. -
East London

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Job details

Full-time

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Logistics
English
Microsoft Office
Communication skills

Full job description

DESCRIPTION

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life
As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

Advanced proficiency in [local language] in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
Relevant experience working with data analytics and using these metrics to identify problems
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Experience of stakeholder management including building and maintaining professional relationships
Experience in an operational environment, such as logistics, retail, hospitality, or customer service
Upper intermediate proficiency in English

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer support amazon jobs in london, eng

Operations Supervisor, AMZL

Business Intelligence Engineer, Amazon Customer Service

Senior Account Manager , Amazon Pick up and Returns

Snr Quality Manager, Amazon Pick up and Return Point

Account Executive, Amazon Ads, Growth Advertising Sales

Area Manager, Customer Fulfillment

Program Manager, EU Product Insurance Business Operations, Payments Business Operations

Account Executive, Global Growth Sales, Amazon Ads

UX Visual Designer, Amazon Advertising - Brand Innovation Lab

Fleet Process Excellence Insights Manager, Fleet Process Excellence, Global Fleet and Products

Payments Program Manager, Payments Business Operations-Partner Management

Software Development Manager, Amazon Rufus

Senior Program Manager - Fixed term contract 1 year, Amazon Business Payments

Senior Partner Growth Manager (EU), Amazon Fuse

Content Specialist II, Digital Studios

Technical Program Manager, Amazon Application Security

Sr. Product Manager, EU Everyday Essentials (12-month Contract)

Central Operations Specialist, Prime Video Publishing Operations

Principal Product Manager - Tech, Global App Experience

Principal Technical Product Manager, Prime Video Commerce Personalization and Member Experience

I want to receive the latest job alerts for customer support amazon in london, eng

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