Quality manager Work, Jobs in Grove, Oxf (with Salaries)

Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
Project Manager
M Group —Swindon
- £60,000 - £75,000 a year
- Management
- Engineering
- Annual leave
- Employee assistance programme
Assoc Director, Quality Management - Client Dedicated Clinical Compliance Optimization Lead
IQVIA —Reading
- Full-time
- Remote
- English
- Microsoft Office
- Bachelor's degree
- Work from home
7d
Head of Quality
Infinitesima —Abingdon
- £65,000 - £85,000 a year
- Hybrid work
- Leadership
- Annual leave
Quick apply
Associate Quality and Systems Manager – (Asbestos, Fire & Water)
Tetra Tech —Abingdon
- Hybrid work
- Travel
- Leadership
9d
Assistant Project Manager
Network Plus —Kidlington
- £45,000 - £60,000 a year
- Full-time
- Continuous improvement
- Driving
- Travel
Quick apply
Quality Manager – Asbestos (6 month fixed term contract)
Tetra Tech —Abingdon
- Continuous improvement
- In-person
Quality Lead - Kids Planet The Triangle
Kids Planet Day Nurseries —Oxford
- Full-time
- Leadership
- Free parking
- Life insurance
Quick apply
11d
Electrical Quality Systems Team Leader
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Remote
- Management
- Engineering
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Quality Lead - Kids Planet Mansion House
Kids Planet Day Nurseries —Oxford
- Full-time
- Leadership
- Free parking
Quick apply
11d
Head of Engineering - Quality
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Continuous improvement
- APIs
- Agile
1d
Clinical QA manager
ICON Plc —Reading
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Employee assistance programme
2d
Senior Project Manager/Modeler - Construction Modeling
Walter P Moore —Oxford
- Full-time
- Organisational skills
- Communication skills
- Time management
- Work from home
Project Director
Mercury Engineering —Oxford
- Engineering
- Computer skills
- Communication skills
2d
Project Manager D&A
Primark —Reading
- Communication skills
Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES
Gratia Cura Residential Ltd. —Oxford
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Childcare
- English
- Analysis skills
- Free parking
- Store discount
Quick apply
9d
QA Operations Manager
Evotec —Abingdon
- Full-time
- Management
- Bachelor's degree
- Continuous improvement
7d
Production Lead
Archangel Lightworks —Oxford
- Full-time
- Contracts
- Communication skills
- Annual leave
Quick apply
Clinical FSP Director Quality - Client Dedicated- Regional Clinical Compliance Inspection Lead
IQVIA —Reading
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
- Work from home
4d
Production Manager
Rebellion —Oxford
- Full-time
- Project management
- Organisational skills
- Free parking
- Relocation assistance
Quick apply
10d

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Quality Assurance Manager

TravelodgeHotels -
Thame

Quick apply

Job details

Full-time
Up to £58,000 a year

Benefits

Company pension
Employee discount

Qualifications

CRM software
Customer service
Salesforce
Quality management
AI

Full job description

Job Description

Find where you belong!

Are you passionate about creating exceptional customer experiences and building a truly customer-centric culture? Do you thrive on using insight, coaching, technology, and innovation to improve customer outcomes? If yes, our Quality Assurance Manager opportunity could be the perfect next step for you.

At Travelodge, we’re on a journey to transform the way we support our customers across both human and AI-powered channels. We are looking for a passionate, experienced, and forward-thinking Quality Manager to build and lead our quality function, helping us raise standards, improve performance, and create consistently brilliant customer experiences.

Your Purpose

As our Quality Assurance Manager, your purpose is to elevate and scale our quality function within Customer Service. Reporting directly into the Head of Customer Service, you will manage a team of two Quality Analysts, taking ultimate responsibility for evolving the frameworks, standards, tooling, and coaching approach that shape how we measure and improve quality across all customer interactions.

This role plays a vital part in ensuring both our customer service agents and AI chatbot deliver experiences that are empathetic, effective, consistent, and aligned with our customer-first values. You will successfully combine human insight with AI-driven quality tools and analytics to identify opportunities, improve performance, and support operational leaders in coaching their teams toward better customer outcomes.

Key Responsibilities Include:

Quality Strategy & Leadership: Recruit, develop, and coach your team of two analysts; design and implement quality frameworks, scorecards, and governance across all channels; and act as the business-wide subject matter expert for customer quality.
Customer Experience & Coaching: Evaluate interactions across voice, digital, and AI chatbot channels; partner closely with Team Leaders and Operational Managers to embed a culture of empathy and ownership; and deliver actionable insights that boost CSAT.
AI & Technology: Help shape how AI is utilised within the quality function; optimise AI chatbot interactions for better containment and experience; and scope, recommend, and implement conversation intelligence tools.
Stakeholder Management & Continuous Improvement: Build strong relationships across Digital, Operations, and Tech teams; present clear insights to senior stakeholders; and ensure the "voice of the customer" directly influences operational decision-making.

Your Strengths

To be successful in this role, you will be a customer-centric leader who balances a people-first coaching mindset with a data-driven, analytical approach. You possess robust experience managing a Customer Service Quality function within a contact centre environment, including a proven track record of building or evolving quality frameworks and coaching programmes from scratch. As an inspiring communicator with excellent stakeholder management skills, you thrive in fast-paced, evolving environments and excel at driving collaborative change and continuous improvement initiatives across multiple departments.

Bringing a unique blend of technical expertise and emotional intelligence, you are highly proficient in interpreting data to translate raw insights into pragmatic, solutions-focused actions. You possess strong familiarity with quality management and conversation intelligence platforms (such as Scorebuddy) alongside experience with CRM systems like Salesforce or Sprinklr. Crucially, you are passionate about the future of customer experience technology, with a strong understanding of how to review and optimise both human and AI-driven customer interactions to reduce customer effort.

Your Perks

Up to £58,000.00 Salary & Annualised Bonus
Contributory pension scheme - auto enroll at 5% after 3 months and we contribute 6%
Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
50% personal discount for hotel bookings and great friends and family discounts too!
25 days holiday + bank holidays, increasing with length of service
A focus on career development

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.

Quick apply

Refine Your Search

quality manager jobs in grove, oxf

Quality Assurance Manager

Project Manager

Assoc Director, Quality Management - Client Dedicated Clinical Compliance Optimization Lead

Head of Quality

Associate Quality and Systems Manager – (Asbestos, Fire & Water)

Assistant Project Manager

Quality Manager – Asbestos (6 month fixed term contract)

Quality Lead - Kids Planet The Triangle

Electrical Quality Systems Team Leader

Quality Lead - Kids Planet Mansion House

Head of Engineering - Quality

Clinical QA manager

Senior Project Manager/Modeler - Construction Modeling

Project Director

Project Manager D&A

Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES

QA Operations Manager

Production Lead

Clinical FSP Director Quality - Client Dedicated- Regional Clinical Compliance Inspection Lead

Production Manager

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