Do you enjoy organising and coordinating work in a fast-paced environment?
Do you have strong communication skills and a customer-focused approach?
Are you able to manage multiple priorities while keeping services running efficiently?
Do you want to play a key role in delivering essential housing services to residents?
If so, this role could be a great opportunity for you.
We are looking for a motivated and organised individual to join our Repairs and Maintenance Service within Housing. This role is central to ensuring that repairs to council homes are planned, scheduled and delivered efficiently, with residents at the heart of everything we do.
For an informal discussion, please contact
Sam Crick, Operations Manager on 07786 712315 or
[email protected]
About the role
As a Planner, you will be part of a busy and dynamic team responsible for coordinating repairs across a large and diverse housing stock.
Your day-to-day responsibilities will include:
-
Planning and scheduling work for operatives, supervisors and contractors across multiple trades
- Raising and managing work orders, ensuring all relevant information is clear and accurate
- Monitoring job progress and updating systems to reflect changes and priorities
- Allocating work efficiently to reduce travel time and improve productivity
- Liaising with operatives, contractors and internal teams to ensure smooth delivery of repairs
- Responding to queries from residents and colleagues, providing clear and timely updates
- Supporting the team to manage workload pressures, including backlog reduction and urgent repairs
You will play a key role in ensuring that repairs are delivered on time, performance targets are met, and residents receive a high-quality service.
About you
We are looking for someone who:
-
Has experience working in a fast-paced administrative or scheduling environment
- Is highly organised and able to manage multiple tasks and changing priorities
- Has strong communication skills and can work effectively with a wide range of people
- Is confident using IT systems and able to complete accurate data entry
- Has a strong customer focus and can handle challenging situations professionally
- Works well as part of a team and contributes positively to team performance
Knowledge of social housing, repairs or the construction sector would be beneficial but is not essential.
What we offer
In return for your skills and commitment, we offer:
-
A structured induction, training and ongoing development
- Opportunities to build experience within housing repairs and maintenance
- A supportive team environment focused on continuous improvement
- Local government pension scheme and annual leave entitlement
- Access to a range of wellbeing and employee benefits
Our service works with a wide range of residents, and we continually adapt how we deliver services to meet diverse needs. Your ability to support inclusive and accessible service delivery is important to us.
You’ll also have the opportunity to contribute to service improvements and play a key role in delivering essential services to residents across the city.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Why work for us?
As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.
We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.
All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.
Additional information
This role is office based, 5 days a week, 8am to 5pm.
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked more than the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £27,254 & £27,694.
