Night manager Work, Jobs in Smethwick, Wmd (with Salaries)

Duty Night Manager/ Night Porter (32 Hours)
Drayton Manor Resort —Tamworth
- Night shift
- Hospitality
- Bar
- Customer service
Quick apply
Shift Manager - Nights (Dudley Port)
DPD Group UK —Dudley
- Full-time
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
Casino Manager
The Rank Group —Birmingham
- £33,000 - £34,000 a year
- Weekend availability
- Team management
Quick apply
8d
Night Manager
ASDA —Wolverhampton
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
2d
Night Manager Retail
Morrisons —Burntwood
- Night shift
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Team Manager Nights - New Oscott Extra
Tesco UK —Sutton Coldfield
- Full-time
- Customer service
- Recruiting
- Training & development
- Employee discount
9d
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Birmingham
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply
Nights Assistant Reception Manager
The Belfry —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Nights Assistant Reception Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
Operations Manager – Corporate Events
Eventurous Ltd —Atherstone
- £35,000 - £40,000 a year
- Weekend availability
- Customer service
- First Aid Certification
- Team management
- Free parking
- Annual leave
Quick apply
6d
Production Manager
Doncasters —Droitwich
- Full-time
- Engineering
- Continuous improvement
- Team management
Quick apply
Night Duty Manager
Serco Leisure Operating Limited —Newport
- Up to £13.57 an hour
- Full-time
- Hybrid work
- Customer service
- First Aid Certification
- Computer skills
- Employee assistance programme
- Gym membership
13d
Night Team Leader
CareTech Group —Birmingham
- £13.79 an hour
- Weekend availability
- Computer literacy
- Cooking
- Communication skills
- Employee assistance programme
- Referral programme
Team Leader - Night Stock Flow
B&Q —Birmingham
- £14.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Night Manager
Chesford Grange Hotel —Kenilworth
- Full-time
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Quick apply
Waking Night Team Leader
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Part-time
- Team management
- Organisational skills
- Communication skills
10d
Transport Shift Manager
Evri —Coventry
- £40,500 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Customer and Trading Manager - Nightshift
Sainsbury's —Birmingham
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
6d
Night-shift Chef Duty Manager - Sutton Coldfield
Eurest —Sutton Coldfield
- £34,000 a year
- Weekend availability
- Customer service
- Cooking
- Organisational skills
Transport General Manager
Hermes Europe —Coventry
- £12.71 an hour
- Full-time
- Leadership
- Analytics
17h

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Duty Night Manager/ Night Porter (32 Hours)

Drayton Manor Resort
Tamworth

Quick apply

Job details

Permanent

Qualifications

Hospitality
Customer service
Supervising experience
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Purpose of the Role

The primary purpose of this role is to ensure the smooth operation of the hotel during night hours by delivering exceptional guest service, maintaining safety and security standards, and supporting operational readiness for the next day. This role covers both Night Duty Manager and Night Porter responsibilities, requiring professionalism, initiative, and excellent communication skills.

Key Responsibilities

Guest Service & Front Desk Operations

Welcome guests on arrival and ensure smooth, courteous check-in and check-out procedures.
Handle late arrivals and early departures efficiently.
Respond promptly and professionally to guest queries, complaints, and special requests, ensuring timely resolution and guest satisfaction.
Communicate effectively with all departments to ensure guest needs are met (e.g. reservations, housekeeping, maintenance).
Follow the “5-10 rule” for guest interactions (smile, greet within 5-10 feet).
Manage room allocations and movements to maximize occupancy and efficiency.
Support guests with bar service, room service, and any overnight requests.

Night Duty Manager Responsibilities

Take overall responsibility for the security and fire safety of the building.
Lead in the event of fire evacuations or emergency situations.
Address and manage guest complaints and noise issues during the night.
Perform regular floor and safety walks throughout the night to maintain property standards and security.
Manage late check-ins/check-outs as needed.
Complete the Night Audit and prepare the Daily Brief for the following day’s operations.
Charge new bookings made via SynXis and process through Opera PMS.
Manage OTA (Online Travel Agency) platforms by responding to guest queries and feedback.
Apply any fines or additional charges to guest accounts in preparation for departure.

Night Porter Responsibilities

Assist the Night Duty Manager in security and fire safety monitoring.
Act as fire marshal support during emergencies.
Serve at the late-night bar and deliver in-room dining orders.
Clean and maintain both guest-facing and staff areas during the night shift.
Support and manage late-night conferences or events as required.
Prepare park tickets and distribute to guests per reservation.
Review “stay & play” bookings for accuracy.
Prepare and communicate breakfast and dinner information for guests.
Create and distribute signage for upcoming conferences or events.

Operational Support & Administration

Assist with reservations via phone, email, and walk-ins in the absence of the reservations team.
Liaise with housekeeping regarding room moves, late departures, and extended stays.
Report all maintenance issues clearly and follow up on completion.
Maintain fully stocked and organised front desk and back office areas for the next shift.
Ensure completion of checklists and nightly handover reports.

Teamwork & Self-Management

Work closely with all departments to ensure guest satisfaction.
Be flexible and ready to assist across departments when required.
Comply with company uniform, timekeeping, and conduct policies.
Demonstrate professionalism in radio and face-to-face communications.
Take part in training and development opportunities to improve service delivery.

Required Skills & Experience

Previous experience in a front desk, night porter, or duty management role (preferred).
Familiarity with Opera PMS and SynXis booking systems.
Ability to remain calm under pressure and handle complaints diplomatically.
Strong interpersonal and customer service skills.
Confidence in decision-making and taking initiative during quiet or emergency periods.
Basic food & beverage service knowledge and food hygiene awareness.
Physically fit and able to conduct regular patrols and perform cleaning tasks.

Job Type: Permanent

Work Location: In person

Quick apply

Refine Your Search

night manager jobs in smethwick, wmd

Duty Night Manager/ Night Porter (32 Hours)

Shift Manager - Nights (Dudley Port)

Casino Manager

Night Manager

Night Manager Retail

Team Manager Nights - New Oscott Extra

Travel Lifestyle Manager - Arabic Speaking | Overnight

Nights Assistant Reception Manager

Nights Assistant Reception Manager

Operations Manager – Corporate Events

Production Manager

Night Duty Manager

Night Team Leader

Team Leader - Night Stock Flow

Night Manager

Waking Night Team Leader

Transport Shift Manager

Customer and Trading Manager - Nightshift

Night-shift Chef Duty Manager - Sutton Coldfield

Transport General Manager

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