Travel advisor Work, Jobs in Llandaff, Crf (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
5d
Assessor / Tutor – Childcare & STLS (Levels 2–5)
TSW Training —Aberkenfig
- Up to £30,000 a year
- Full-time
- Hybrid work
- Education
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Customer Service Advisor
EE —Cardiff
- £26,116 a year
- Full-time
- Annual leave
3d
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
12d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
9d
Experienced New Homes Sales Advisor
Llanmoor Homes —Abergavenny
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Strategic Accounts Executive
Tes Global —Llantrisant
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
Quick apply
Lead Power Platform Consultant
iCoTech Services —Cardiff
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
Quick apply
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
eCSV Senior Compliance Advisor
Convatec —Rhymney
- Full-time
- Hybrid work
- Computer Science
- Engineering
- ERP systems
2d
Family Help Disability Advisor G6 - Social Care Non-Qualified
Civic Recruitment Limited —Cardiff
- £21.60 an hour
- Temporary
- Hybrid work
- Childcare
- Microsoft Office
- Working with children
Quick apply
2d
Training Advisor – Childcare
Neath Port Talbot County Borough Council —Neath Port Talbot
- Part-time
- Hybrid work
- Childcare
- Education
- IT
- Employee assistance programme
- Employee discount
Sales and Customer service Advisor
Juss Marketing —Bridgend
- £400 - £600 a week
- Communication skills
- Marketing
Business Development Manager - Marine & Industrial Coatings
Avantis —Cardiff
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Business development
Senior Project Manager
UK & Ireland Cement & Lime —Aberthaw
- Full-time
- Hybrid work
- Management
- Engineering
- Master's degree
Quick apply
11d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Health & Safety Compliance Manager
Nisbets —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Travel
Project Engineering Manager
Baker Hughes —Nailsea
- Engineering
- Master's degree
- Project management
- Flexible schedule
- Life insurance
Senior Electrical Engineer
Rider Levett Bucknall —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Customer service
- Microsoft Office
- Gym membership
Quick apply

I want to receive the latest job alerts for travel advisor in llandaff, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

22 July 2026
Vacancy Reference:

0768

The Role

Please note Welsh language skills are an essential requirement for this role.

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

travel advisor jobs in llandaff, crf

Customer Experience Advisor

Assessor / Tutor – Childcare & STLS (Levels 2–5)

Customer Service Advisor

Head of Contract Management

Customer Success Manager

Experienced New Homes Sales Advisor

Freight Forwarding Coordinator

Strategic Accounts Executive

Lead Power Platform Consultant

Contract - Continuous Improvement Lead

eCSV Senior Compliance Advisor

Family Help Disability Advisor G6 - Social Care Non-Qualified

Training Advisor – Childcare

Sales and Customer service Advisor

Business Development Manager - Marine & Industrial Coatings

Senior Project Manager

Transient Co-ordinator (Front Desk) Full Time

Health & Safety Compliance Manager

Project Engineering Manager

Senior Electrical Engineer

I want to receive the latest job alerts for travel advisor in llandaff, crf

Related Searches

Explore jobs in more locations

Job benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected