Retentions advisor Work, Jobs in Larbert, Fal (with Salaries)

Sales Advisor
BT —Glasgow
- £27,835 a year
- Sales
- Communication skills
- Gym membership
8d
In Work Support Advisor
Murray's Initiative —Glasgow
- £26,002 a year
- Part-time
Employee Benefits Consultant (Health and Risk)
Aon Corporation —Edinburgh
- Hybrid work
Technical Director - Heritage
SLR Consulting —Edinburgh
- Full-time
- Project management
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Customer Retention Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Sales
- Customer service
- Contracts
8d
Customer Success Manager
Spire Global —Glasgow
- Hybrid work
- Sales
- Salesforce
- English
- Employee stock purchase plan
- Annual leave
9d
Customer Success Manager
Spire —Glasgow
- Hybrid work
- Sales
- Salesforce
- English
- Employee stock purchase plan
- Annual leave
9d
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee discount
Quick apply
8d
Business Development Manager (Travel industry) Scotland
Exoticca —Glasgow
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
Trainee Mortgage Advisor
PRIMIS Mortgage Network —Glasgow
- £50,000 a year
- Part-time
- Remote
11d
Business Development Manager (Travel industry) Scotland
Exoticca —Edinburgh
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
Senior Trust Accountant
Turcan Connell —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Supervising experience

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Advisor Glasgow
HM Revenue and Customs —Glasgow
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
£28,016 a year
8d
Energy Prepayment Advisor
Utility Warehouse —Scottish Borders
Provide the best Customer Care experience to all customers. Free virtual GP service plus discounts on healthcare and medical cash plans.
£26,850 a year
Quick apply
10d

I want to receive the latest job alerts for retentions advisor in larbert, fal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retentions advisor jobs near larbert, fal

Sales Advisor

BT -
Glasgow

Apply Now

Job details

£27,835 a year
8 days ago

Benefits

Company pension
Gym membership

Qualifications

Outbound sales
Sales
Telecommunication
Communication skills

Full job description

Req ID: 61038

Job Function: Sales and Commercial

Posting Start Date: 24/07/2026

Posting End Date:

Division: UK Business

Job Location: GBR Glasgow - Alexndr Bain Hse

Advertised Salary: £27,835.00 + 30% OTE

Job Req ID: 61038

Posting Date: 24/07/26

Function: Sales & Commercial

Location: Glasgow - Alexander Bain House

Salary: £27,835.00 + 30% OTE

About the role

In this role, you’ll be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you’re responding to an inbound enquiry or reaching out as part of an outbound campaign, you’ll take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them.

You’ll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet – and often exceed – your targets. Above all, you’ll ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise and innovation.

You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.

The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers.

The role is a blend of inbound calls and/or outbound‑focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high‑quality service.

This role requires strong customer conversations, commercial judgement, and flexibility to support business needs.

By delivering compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals.

What you will be doing

Inbound Customer Growth-

Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
Identify upsell and cross‑sell opportunities aligned to customer needs efficiently and professionally.
Take ownership of issues through to resolution, using correct processes.
Deliver a consistent customer experience across inbound and outbound activity.

Customer & Process Excellence

Maintain accurate customer records and contact details.
Follow all sales, compliance, and data protection requirements.
Use CRM and sales systems correctly at all times.
Escalate risks, complaints, or vulnerabilities appropriately.

Work closely with wider teams to resolve issues and improve outcomes.

Outbound Customer Growth-

Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross‑sell opportunities aligned to customer needs.

Hold confident, value‑based conversations focused on long‑term customer outcomes.
Clearly explain products, pricing, and contract terms.
Ensure customers receive correct information and documentation before orders are placed.

Performance & Collaboration-

Deliver against agreed performance measures, including quality, retention, and growth.

Actively engage in coaching, feedback, and development sessions.

Support a “one team” culture by sharing best practice and helping colleagues.

What you'll need to succeed

Essential

Strong communication and listening skills.

Confidence handling objections and challenging conversations.

Ability to balance customer needs with commercial outcomes.

High attention to detail and strong compliance mindset.

Comfortable working across inbound and outbound activity.

Desirable

Experience in outbound or inbound sales and retention

Experience working with SMB or business customers.

Knowledge of telecoms or B2B services.

Experience using CRM and sales

Benefits

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Apply Now

Refine Your Search

retentions advisor jobs in larbert, fal

Sales Advisor

In Work Support Advisor

Employee Benefits Consultant (Health and Risk)

Technical Director - Heritage

Customer Success Manager

Customer Retention Executive - Glasgow

Customer Success Manager

Customer Success Manager

Sales Account Manager

Business Development Manager (Travel industry) Scotland

Trainee Mortgage Advisor

Business Development Manager (Travel industry) Scotland

Senior Trust Accountant

More jobs to discover

I want to receive the latest job alerts for retentions advisor in larbert, fal

Explore jobs in more locations

About the role

What you will be doing

What you'll need to succeed

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected