1st line support Work, Jobs in Hindhead, Sry (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Work from home
- Referral programme
Quick apply
4d
First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Adult Learning Tutors - Surreywide
Surrey County Council —Guildford
- £26.26 - £30.57 an hour
- Part-time
- Spanish
- English
- Microsoft Office
- Annual leave
- Language training provided
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Children's Residential Worker
Surrey County Council —Guildford
- £31,659 - £33,952 a year
- 12 hour shift
- Microsoft Outlook
- English
- Maths
- Annual leave
- Employee assistance programme
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
L-SPA - Customer Service Information Officer
Surrey County Council —Weybridge
- £31,659 - £33,952 a year
- Full-time
- Hybrid work
- Customer service
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
14h
Children’s Residential Worker Learning Disabilities
Surrey County Council —Woking
- £31,659 - £33,952 a year
- 12 hour shift
- English
- Maths
- School
- Annual leave
- Employee assistance programme
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
8d
Children's Residential Support Worker
Surrey County Council —Woking
- £31,659 - £33,952 a year
- Weekend availability
- English
- Maths
- Annual leave
- Employee assistance programme
4d
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
11d
Caretaker
Surrey County Council —Woking
- £25,133 a year
- Monday to Friday
- English
- Maths
- Annual leave
- Language training provided
8d
Deputy Clerk to the Surrey Lieutenancy
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Team Administrator
Surrey County Council —Reigate
- £28,546 a year
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
7d
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Bank Support Worker
Community Integrated Care —Basingstoke
- £13.12 an hour
- Call to connect
- No experience needed
- Referral programme
Quick apply

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1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
4 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
Windows
IT support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

1st line support jobs in hindhead, sry

1st Line IT Support Engineer

First Response Engineer - Service Desk - MSP

Adult Learning Tutors - Surreywide

1st Line Support Analyst

Children's Residential Worker

First Line Support / Helpdesk Engineer - Hybrid

L-SPA - Customer Service Information Officer

Children’s Residential Worker Learning Disabilities

1st Line Engineer - Yateley

1st/2nd Line IT Support Engineer - Farnborough

2nd Line Engineer - Yateley

Children's Residential Support Worker

Membership Manager

Caretaker

Deputy Clerk to the Surrey Lieutenancy

2nd Line IT Support Engineer

Team Administrator

MS Dynamics NAV Support Technician with Systems Development

2nd Line Support Analyst

Bank Support Worker

I want to receive the latest job alerts for 1st line support in hindhead, sry

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