Service desk support Work, Jobs in Lochore, Fif (with Salaries)

Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
12d
Chiropractic Assistant
Dunfermline Chiropractic Clinic —Dunfermline
- £13.50 an hour
- Part-time
- Hospitality
- Computer literacy
- Experience working with children
Quick apply
5d
Receptionist
DoubleTree by Hilton - Queensferry Crossing —Dunfermline
- Part-time
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Store discount
Quick apply
Test Technician
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- School
- Relocation assistance
- Sick pay
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
2d
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- CRM software
- Google Suite
- Front desk
Quick apply
4d
HR Adviser
Fife Council —Glenrothes
- £43,437.09 - £47,604.34 a year
- Full-time
- Research
- Human resources
- Employee discount
8d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Sales Assistant
Open Alliances Group Ltd —Edinburgh
- £27,000 - £29,000 a year
- Full-time
- In-person
- Free parking
- Paid training
Quick apply
11d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Travel
- Computer networking
- Communication skills
Night Auditor
The Caledonian Edinburgh —Edinburgh
- From £13.58 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Annual leave
Quick apply
5d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Reservations & Guest Experience Manager
Kilconquhar Castle Estate —Leven
- £30,000 - £35,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
Quick apply
4d
Telephone & Administration Volunteer (Homestore)
British Heart Foundation —Dunfermline
- Front desk
- Employee discount
Cash Desk Volunteer (Homestore)
British Heart Foundation —Dunfermline
- Cash handling
- Employee discount
Apprentice Healthcare Recruitment Consultant
Elite Training and Consultancy —Edinburgh
- From £17,000 a year
- Sales
- Computer literacy
- No experience needed
- Store discount
- Employee discount
Quick apply
Senior Production Manager
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Sick pay
10d
Field Service Engineer
iXceed Solutions —Perth
- £120 - £150 a day
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
8d
Technical Services Manager - Electrical
Equans —Kirkcaldy
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme

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Service Desk Analyst

Ingenico -
Dalgety Bay

Apply Now

Job details

12 days ago

Benefits

Free parking
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Computer skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Date: Jul 27, 2026

Company:Location:
Dalgety Bay, GB, KY11 9JU

#job-location.job-location-inline { display: inline; }

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

We're looking for an exceptional Service Desk Analyst to join our Contact Centre. This role consists of providing advice, guidance, and technical support to our customers who use our hardware and services to accept payments in store, using card payment machines. You'll be joining a dynamic team to provide end-to-end support, enabling businesses to offer card payments to their customers. The work environment is enjoyable, friendly, and supportive, and full training is provided if your application is successful.Easily accessible via public transport being minutes away from the Dalgety Bay Train Station and Bus Stops. Situated in a growing business park with a small retail park including fast food and supermarkets within walking distance. On site free parking is also available.
We work an 8 hour, 3 shift pattern between 8am and 6:15pm, Monday to Friday which includes 1 full weekend every 3 weeks with weekdays off to compensate.

Responsibilities:
You are the first point of contact for our customers, you will handle enquiries/technical support and requests via telephone
You ensure that all interactions with our customers are logged accurately within our ticketing tool and that our processes are adhered to, to provide the best experience possible for our customers
You triage and solve problems, using appropriate support tools and knowledge articles
You ensure a prompt resolution to incidents raised by our customers and where resolution is not possible, assignment to Level 2 Support will be undertaken
You manage a workload of incidents and requests raised by our customers and you own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our clients

Key Skills:
Previous experience of working in a customer-focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industries
You are comfortable using a PC and able to navigate multiple windows
You possess strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing with parties at various levels of business
You can work in a fast-paced environment and effectively as part of a team
You pay attention to detail to ensure that our customers receive the best service possible

.As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
To learn more about what it's like working inside Ingenico, follow us on LinkedIn
#LI-GB

Apply Now

Refine Your Search

service desk support jobs in lochore, fif

Service Desk Analyst

Chiropractic Assistant

Receptionist

Test Technician

Mobility Support Specialist

Event support / Co-ordinator

HR Adviser

Service Desk Engineer

Sales Assistant

IT Service Desk Analyst - Edinburgh

IT System Support User

Night Auditor

IT Service Desk Analyst - Edinburgh

Reservations & Guest Experience Manager

Telephone & Administration Volunteer (Homestore)

Cash Desk Volunteer (Homestore)

Apprentice Healthcare Recruitment Consultant

Senior Production Manager

Field Service Engineer

Technical Services Manager - Electrical

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