Associate agent Work, Jobs in Cheshunt, Hrt (with Salaries)

Retention Agent
Fiserv —London
- Full-time
- Remote
- Communication skills
1h
Sales Associate
Luca Faloni —London
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
1d
Assistant to Film & TV Agent
Casarotto Ramsay & Associates Ltd —London
- £30,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Contracts
- Annual leave
Quick apply
4h
Legal Assistant / Client Support Analyst (Phones)
Juno —London
- £28,000 - £30,000 a year
- Full-time
- Remote
- Sales
- Flexible schedule
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Reservations Agent (Part time)
Rosewood London —London
- Part-time
- Hotel
- Annual leave
Quick apply
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Associate Software Engineer
Mimecast —London
- £40,000 - £57,000 a year
- Full-time
- Hybrid work
- Java
- Agile
- AI
5d
Logistics Associate
Prinova Europe —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Quick apply
6d
Switchboard Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Customer Operations Associate
Metaview —London
- Full-time
- Hybrid work
- SQL
- Communication skills
Growth Associate
Mercor —London
- £55,000 - £65,000 a year
- Full-time
- Sales
- AI
- Communication skills
Night Switchboard Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Member Services Associate
Travelzoo —London
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
Sales Associate
TUMI —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Graduate Business Operations Associate
Bezos.ai —London
- £30,000 - £40,000 a year
- Full-time
- Remote
- SQL
- Bachelor's degree
- AI
Quick apply
Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Developer - Dynamics 365 CE
Safetykleen —Brentford
- £70,000 - £75,000 a year
- Full-time
- Azure
- AI
- Employee assistance programme
- Referral programme
Quick apply
Talent Acquisition Associate (Contract)
nPlan —London
- Call to connect
- Hybrid work
- Research
- Maths
- Recruiting
- Annual leave
- Flexible schedule
6d
Luggage Porter - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Customer service
- English
- Hotel
- Employee discount

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Retention Agent

Fiserv -
London

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Retention call handling
Complaint handling
Financial analysis
Churn prevention
Customer loyalty building
Customer interaction
Root cause analysis
Sales and customer service experience
Communication skills

Full job description

Location: Remote, UK

Job ID: R-10399756

Category: Sales & Account Management

Remote

Posting Start Date: Posting Start Date: 02-August-2026

Posting End Date: Posting End Date: 17-August-2026

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Retention Agent

What does a successful Retention Agent do?

At Fiserv, a successful Retention Agent helps protect and grow our Clover merchant base by supporting merchants who may be considering leaving or who are unhappy with their current service, pricing, products, or competitive alternatives.

This role is focused on understanding merchant concerns, identifying the right retention approach, negotiating commercial solutions, and clearly demonstrating the value of Clover’s products and services. Success in this role means building trust, improving merchant satisfaction, reducing attrition, and helping merchants get the most value from their Clover relationship.

As the function evolves, this role will also take a proactive approach by identifying early signs of merchant dissatisfaction and intervening before merchants begin to look at alternative providers.

What you will do:

Manage inbound and outbound retention conversations with merchants considering termination or reviewing other providers
Investigate the root cause of merchant dissatisfaction, including pricing, service issues, operational challenges, or competitive pressure
Negotiate retention solutions that balance merchant needs with business objectives
Analyse merchant pricing structures and explain financial proposals, savings, and commercial impact in a simple and compelling way
Carry out account reviews to identify opportunities to improve merchant value and satisfaction
Demonstrate the value and full capability of Clover products and services
Promote additional Clover functionality and value-added services where relevant
Identify early warning signs that a merchant may be disengaged and take proactive action
Accurately record conversations, retention activity, and agreed next steps
Deliver against retention, revenue protection, save rate, and customer satisfaction targets

What you will need to have:

Experience in a customer-facing sales, retention, account management, or customer service role
Strong negotiation and objection-handling skills
Ability to analyse pricing structures and clearly explain financial information
Experience managing difficult customer conversations and resolving complaints
Strong commercial awareness with the ability to balance customer and business outcomes
Strong verbal and written communication skills

What would be great to have:

Experience in payments, merchant acquiring, fintech, banking, or telecommunications
Knowledge of Clover products and services
Experience working in a retention or save team
Understanding of card acceptance solutions and merchant operations

What success looks like:

Strong merchant retention rates
Revenue retained
Reduced merchant attrition
Positive customer satisfaction outcomes
Successful pricing reviews and retention negotiations
Proactive identification and support of at-risk merchants
Increased utilisation of Clover products and functionality

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply Now

Refine Your Search

associate agent jobs in cheshunt, hrt

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Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London

Developer - Dynamics 365 CE

Talent Acquisition Associate (Contract)

Luggage Porter - JW Marriott Grosvenor House

I want to receive the latest job alerts for associate agent in cheshunt, hrt

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