Customer relations manager Work, Jobs in Didcot, Oxf (with Salaries)

HR Case Manager - Field Based ( Nationwide travel)
Iceland —Didcot
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Senior Estates Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Management
- Customer service
- IT
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
11d
Customer and Trading Manager - Nightshift
Sainsbury's —Wantage
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Distribution Operations Manager
Hanover Dairies Limited —Bicester
- £50,000 a year
- Full-time
- Management
- English
- Organisational skills
- Employee discount
Quick apply
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Sr Manager, HR Shared Services
Blue Yonder —Bracknell
- Full-time
- Management
- Analysis skills
- Project management
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
4d
Operations Manager
EMED Group —Reading
- £40,000 - £50,000 a year
- Weekend availability
- Management
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Member Relations Partner
Nationwide Building Society —Swindon
- From £42,000 a year
- Full-time
- Financial services
5d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Communication skills
- School
10d
People Manager
Odds Farm Park Ltd —High Wycombe
- £13,125 - £15,000 a year
- Part-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Store discount
Quick apply
10d
VodafoneThree - Towers & Estates Strategy Support Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
3d
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Human resources
Quick apply
Operations Manager - Bicester
DPD Group UK —Bicester
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Argos Store Manager
Sainsbury's —Abingdon
- From £33,450 a year
- Employee discount
9d
Regional HR Lead (UK)
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Human resources
- IT
Quick apply
8d
Compliance Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
Quick apply
3d
Customer and Trading Manager - Small Supermarket
Sainsbury's —Oxford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount

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HR Case Manager - Field Based ( Nationwide travel)

Iceland -
Didcot

Apply Now

Job details

Full-time

Benefits

Store discount
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Driving Licence
Management
Analysis skills
Driving
Human resources
Agile

Full job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The ideal candidate will be based in or around Oxford, though they are likely to spend significant time in London. This is a field-based role requiring travel across the UK. A company car is provided, so a full UK driving licence is essential.

PURPOSE OF THE ROLE

To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

Proven track record of managing a range of complex HR cases
Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
Strong partnership working with a variety of stakeholders
Ideally CIPD qualified (Level 7)
Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
Good analytical and problem solving skills
Full UK Driving licence (field based roles)

What to expect from us:

Collaborative environment
A competitive salary
25 days holiday, plus 8 days bank holiday
15% store discount, 30% club individual restaurant discount
Educational sponsorship
Enhanced maternity/paternity leave
Long service awards
Reward & recognition

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Refine Your Search

customer relations manager jobs in didcot, oxf

HR Case Manager - Field Based ( Nationwide travel)

Porsche Personal Case Manager

Senior Estates Manager, Milton Park, Oxford, UK

Complaints Team Manager

Customer and Trading Manager - Nightshift

Distribution Operations Manager

Operations Manager - Bershka Oxford

Sr Manager, HR Shared Services

Customer Relations Specialist

Operations Manager

Member Relations Partner

Customer Relations Manager - Reading School

People Manager

VodafoneThree - Towers & Estates Strategy Support Lead

Front of House Manager (Maternity Cover)

Operations Manager - Bicester

Argos Store Manager

Regional HR Lead (UK)

Compliance Service Delivery Lead

Customer and Trading Manager - Small Supermarket

I want to receive the latest job alerts for customer relations manager in didcot, oxf

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