Line analyst Work, Jobs in Swarkestone, Dby (with Salaries)

First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
Finance Project Business Analyst
NEXT —Leicester
- From £70,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Free parking
- Employee discount
3d
Inventory Analyst and Planning Coordinator
Inspired Gaming Group —Ashby-De-La-Zouch
- Full-time
- Administrative experience
- Organisational skills
- Warehouse experience
- Annual leave
Accounts Payable Data Analyst
NEXT —Leicester
- £34,000 a year
- Call to connect
- Microsoft Excel
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
5d
Data Analyst
NEXT —Leicester
- From £33,000 a year
- Full-time
- SQL
- Communication skills
- Free parking
- Employee discount
11d
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Scripting
- Communication skills
- Time management
- Free parking
- Employee discount
11d
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- ERP systems
- SQL
- Accounting
Quick apply
4d
Billing Analyst
Stadia Group Limited —Enderby
- £26,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health & wellbeing programme
Quick apply
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Analyst II - Manufacturing Applications
Caterpillar —Desford
- £41,593 - £50,000 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
3d
Lead Business Analyst
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
12d
Lead Web Analyst
NEXT —Leicester
- £62,000 - £77,000 a year
- Full-time
- SQL
- Marketing
- Free parking
- Employee discount
6d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
13d
CX Performance Analyst
Boots —Nottingham
- Weekend availability
- Customer service
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Senior Digital Web Analyst
NEXT —Leicester
- Call to connect
- SQL
- Free parking
- Employee discount
6d
Lead Credit Risk Analyst
NEXT —Leicester
- Up to £66,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Information Security Advisor
Sigma Components Limited —Hinckley
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Travel
- Organisational skills
- Free parking
- Referral programme
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply

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First Line Analyst 3

Computacenter -
Derby

Apply Now

Job details

Full-time

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219498 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

line analyst jobs in swarkestone, dby

First Line Analyst 3

Finance Project Business Analyst

Inventory Analyst and Planning Coordinator

Accounts Payable Data Analyst

Data Analyst

Senior Technical Support Analyst

ERP Support Analyst

Business Analyst

Support Analyst

Billing Analyst

Service Desk Analyst

IT Analyst II - Manufacturing Applications

Lead Business Analyst

Lead Web Analyst

Service Desk Coordinator

CX Performance Analyst

Senior Digital Web Analyst

Lead Credit Risk Analyst

Information Security Advisor

Senior TechOps Generalist

I want to receive the latest job alerts for line analyst in swarkestone, dby

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