About Care Daily
Care Daily is a leading provider of compliance documentation and care management software for health and social care organisations across the UK. We help providers stay compliant with regulatory requirements while simplifying the day-to-day management of their services through our innovative online platform.
Our customers include domiciliary care agencies, supported living providers, care homes, children's homes, healthcare recruitment agencies and other health and social care organisations.
As our business continues to grow, we're looking for a Document Editor & Customer Support Advisor to join our team.
About the Role
This is a varied role combining document editing, compliance research, customer service and software support. You'll play an important part in ensuring our customers receive accurate, compliant documentation while also providing exceptional support throughout their journey with Care Daily.
No two days are the same. One day you may be updating policies to reflect the latest legislation, proofreading customer documents, or creating new guidance. The next, you could be helping a customer over the phone, delivering an online training session, demonstrating the platform to a prospective client, or assisting with onboarding and data migration.
We're looking for someone who enjoys both writing and working with people. You'll need excellent communication skills, a keen eye for detail, and a genuine desire to help customers succeed.
This is an office-based role, with the opportunity to work from home for up to two days per week once training has been successfully completed.
Full training will be provided through structured coaching, shadowing and guided learning sessions.
Key Responsibilities
Document Editing & Compliance
- Research legislation, regulatory guidance and industry best practice relevant to the health and social care sector.
- Write, review, edit and proofread policies, procedures, forms, guidance documents, newsletters and other compliance content.
- Update existing documents to reflect changes in legislation and regulatory requirements.
- Ensure all documentation is accurate, professionally presented and written in plain English.
- Create customer guidance articles and knowledge base content.
- Assist with document personalisation and customer document reviews.
Customer Service & Support
- Respond to customer enquiries by telephone, email and video call.
- Provide professional, friendly and timely customer support.
- Help customers understand and implement policies and procedures.
- Deliver online training sessions and software demonstrations.
- Support customers with using the Care Daily platform.
- Troubleshoot customer issues and escalate technical queries where appropriate.
- Build strong relationships with customers through excellent communication and service.
- Assist with setting up new customer accounts.
- Support customers through the onboarding process.
Skills & ExperienceEssential
- Excellent written and verbal communication skills.
- Exceptional attention to detail.
- Strong proofreading and editing ability.
- Excellent customer service skills.
- Professional communication manner.
- Strong research and analytical skills.
- Excellent organisation and time management.
- Ability to explain technical or compliance information clearly.
- Confident using Microsoft Office and web-based software.
- Ability to work independently and as part of a team.
Desirable
- Previous experience within health or social care.
- Knowledge of CQC, Ofsted, CIW or Care Inspectorate requirements.
- Experience editing policies, procedures or compliance documentation.
- Experience in customer support, onboarding or software demonstrations.
- Experience using CRM systems.
Recruitment Process
If you apply through Indeed, you'll receive two short assessments designed to evaluate your writing, research and communication skills. These help us understand how you approach the type of work you'll be doing in the role.
Successful applicants will be invited to a first-stage online interview, followed by a second interview at our office.
What We Offer
- Full training and ongoing development.
- Career progression opportunities.
- Friendly and supportive team environment.
- Hybrid working (up to two days from home after training).
- Company pension.
- Additional annual leave.
- Casual dress.
- Sick pay.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Sick pay
- Work from home
Work Location: Hybrid remote in Altrincham
