Customer technical support Work, Jobs in Hattersley, Gtm (with Salaries)

LED Lighting Technical Support Specialist
Ultraleds —Manchester
- £32,000 a year
- Full-time
- CAD
- Customer service
- Presentation skills
- Free parking
- Employee discount
Quick apply
14d
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Technical Support Agent
Booking Online Ltd —Bury
- £24,784 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
8h
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
7d
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
Tesla Support Advisor - Manchester
Tesla —Manchester
- Weekend availability
- English
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
10d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
D365 SCM Support Consultant
HSO Group B.V. —Manchester
- Azure
- Communication skills
- Time management
Quick apply
Technical Customer Support & Product Development Specialist
Teckentrup Doors Solutions —Warrington
- From £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Free parking
Quick apply
1d
Mainframe Service Operator
Barclays —Knutsford
- 12 hour shift
- Maintenance
- Continuous improvement
- Linux
Service Guide Apprenticeship
EE —Sheffield
- From £23,110 a year
- Full-time
- Employee discount
13d
Technical Support Specialist - Automotive Engineering
Royal Terberg Group —Elland
- Driving
- Automotive diagnostics
- Employee assistance programme
- Employee discount
1d
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring

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customer technical support jobs near hattersley, gtm

LED Lighting Technical Support Specialist

Ultraleds
Manchester

Quick apply

Job details

Permanent | Full-time
£32,000 a year
14 days ago

Benefits

Free parking
Company pension
Company events
Private medical insurance
Employee discount
Sabbatical
On-site parking

Qualifications

CAD
Customer service
Technical support
Presentation skills
Bachelor's degree

Full job description

Role Overview

We are looking for an experienced LED Lighting Technical Support Specialist to join our Technical Hub.

The Technical Hub is a key part of the business, supporting customers with product and installation queries, helping the Sales and Customer Support teams develop complex projects, and working with Buying and Quality to ensure our products meet our expectations for performance, reliability and UK market compliance.

This is a practical and varied role for someone with strong hands-on knowledge of LED lighting systems who enjoys technical problem-solving in a fast-paced commercial environment.

You will support projects from initial enquiry through quotation, order processing and production, helping to ensure that solutions are accurately specified, technically correct and suitable for their intended application.

Key Responsibilities

Customer & Project Support

· Provide clear and practical technical support to customers and colleagues.

· Work with the Sales and Customer Support teams to develop solutions for complex or bespoke projects.

· Develop accurate quotations and review orders to ensure that details are correct before they progress to production or dispatch.

Drawing & Documentation

· Produce technical drawings, wiring diagrams, specifications and supporting documentation for the Sales and Production teams.

· Maintain clear project records and support the effective handover of bespoke projects into in-house assembly and production.

Evaluation & Compliance

· Support the assessment of new products for performance, suitability, safety and compliance with relevant UK standards and regulations.

· Test new products before release for sale

· Provide practical technical feedback to the Buying, Quality and Production teams to support product decisions.

Issues & Problem Solving

· Help investigate product and installation issues, diagnose faults and identify practical corrective actions.

· Work with colleagues across the business to resolve issues efficiently and minimise their impact on customers and projects.

· Escalate complex, high-risk or compliance-related issues where appropriate.

Process Improvement

· Identify opportunities to improve workflows.

· Help implement practical solutions that improve accuracy, consistency, efficiency and customer service.

· Contribute to technical guidance, internal procedures and best-practice documentation.

What Success Looks Like

Success in the role will be demonstrated through accurate project specifications, technically correct orders, clear technical documentation and support delivered swiftly to customers and colleagues.

The successful candidate will identify potential issues early, help projects progress smoothly through the business and contribute to the introduction of safe, reliable and fit-for-purpose products.

About UltraLEDs

UltraLEDs is a leading supplier of LED lighting components to trade, commercial and consumer customers across the UK. We specialise in linear lighting, LED strip lighting, power and control, combining stocked products with bespoke solutions assembled in-house.

Our customers use our products to light buildings, homes, event spaces and retail displays. Our lighting has featured on the Love Island set, the Erasure world tour, DC10 in Ibiza and at Wembley, as well as in projects for brands including Next PLC, Mulberry and BMW.

We are a fast-growing business of around 60 employees, based in the heart of Trafford Park. Strong product knowledge, practical technical support and a commitment to quality are central to how we operate.

Candidate Profile

The successful candidate will have:

· At least two years’ experience working with LED lighting systems.

· A practical understanding of LEDs, electrical safety, power supplies, wiring and lighting control systems.

· Strong technical troubleshooting and problem-solving skills.

· Excellent attention to detail.

· The ability to produce and interpret technical drawings and documentation.

· Team player able to clearly communicate complex issues to non-technical colleagues and customers.

· The ability to manage multiple tasks and priorities in a fast-paced environment.

· A practical and collaborative approach to working with customers and internal teams.

The following may also be an advantage:

· Experience with MADRIX or similar lighting-control software.

· Experience in a production facility, workshop, lighting manufacturer or technical product environment

· Knowledge of CAD, 3D design or 3D printing.

· Electrical qualification

Working Environment & Benefits

We offer a supportive and collaborative working environment where no two days are the same, together with:

· 25 days’ holiday, plus bank and public holidays.

· Workplace pension.

· Private healthcare.

· Two weeks’ paid sabbatical after five years of service.

· Enhanced maternity provision.

· Regular company events.

· Development library and training budget.

· Perkbox discounts, offers and wellbeing platform.

· Free eye tests for screen users.

· Access to a mental health support specialist.

If you are excited by LED technology, enjoy solving practical technical problems and want to join a growing technical team, we would like to hear from you.

Pay: £32,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

LED Lighting : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer technical support jobs in hattersley, gtm

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