Personnel manager Work, Jobs in Winwick, Chs (with Salaries)

Customer Care Office Manager
BarrattDevelopments —Warrington
- Management
- Construction experience
- Time management
9d
Procurement Manager - Services & Operations
Rolls-Royce SMR —Warrington
- £60,000 - £78,750 a year
- Full-time
- Organisational skills
4h
Warehouse Operative
GWA Group —Leigh
- Full-time
- Microsoft Office
- Administrative experience
- Typing
Risk Manager
Mace —Warrington
- Full-time
- Hybrid work
- Mentoring
Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Production Packing Operative AM
Romix Foods —Leigh
- Full-time
- Cleaning
- Communication skills
- Free parking
Quick apply
10d
Buyer
Rolls-Royce SMR —Warrington
- £31,875 - £39,375 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
4h
Account Manager
Stobart —Appleton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Site Agent (Site Manager)
LUDDON CONSTRUCTION LIMITED —Warrington
- Full-time
- Civil engineering
- Management
- Computer literacy
- Free parking
- Life insurance
Quick apply
14d
First Line Manager
DHL Supply Chain —Runcorn
- £30,000 - £35,000 a year
- Night shift
- Continuous improvement
- Warehouse experience
- Communication skills
- Free parking
7d
Deputy Manager
Orchard Care Homes —Thornton
- £35,000 - £38,799 a year
- Full-time
- Communication skills
- Employee assistance programme
Permitting Team Leader
Network Plus —Warrington
- £31,524.89 a year
- Weekend availability
- Team management
- Organisational skills
- Communication skills
Quick apply
1d
Quality Manager
Balfour Beatty —Warrington
- Hybrid work
- Civil engineering
- Continuous improvement
- Communication skills
- Annual leave
Deputy Manager
Orchard Healthcare Group —Thornton
- £35,000 - £38,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Triage Team Leader
Marine Lake Medical Practice —Wirral
- From £14.66 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Data analysis skills
- Annual leave
- Sick pay
Quick apply
2d
Domestic
Orchard Care Homes —Warrington
- £12.71 an hour
- Part-time
- Nursing home
- Employee assistance programme
HR Case Manager- Deeside
Iceland —Deeside
- Full-time
- Management
- Analysis skills
- Human resources
- Free parking
- Employee discount
SPC Manager - Daresbury
Semperian Group —Warrington
- Up to £72,000 a year
- Full-time
- Contracts
- Annual leave
1d
Domiciliary Care Manager - Wirral
Community Independent Living —Prenton
- £34,000 - £38,000 a year
- Full-time
- Team management
- Organisational skills
- Training & development
- Free parking
- Employee discount
Quick apply
13d
Administration Officer
Salford Council —Salford
- £27,254 - £29,064 a year
- Databases
- Typing
- Communication skills
- Free parking
- Gym membership
1d

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Customer Care Office Manager

BarrattDevelopments -
Warrington

Apply Now

Job details

Fixed term contract
9 days ago

Qualifications

Management
Stakeholder liaison
Internal department liaison
Complaint handling
Cost control
Performance management
Employee performance appraisals
Customer interaction
Construction experience
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look,ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Head of Customer Care or Customer Care Manager, being responsible for the day to day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets.

You will be expected to:

Ensure that the Customer Care office team is compliant with all relevant SHE policies and procedures, putting the safety of our teams as first priority
Manage and supervise the Customer Care office team effectively, to ensure that the Customer Care Department fully implements the BDW standard Customer Care policies and procedures, and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction
Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of the administrative workload
Ensuring the department is able to provide continual telephone cover throughout the working day
Attend weekly internal meetings with staff to resolve any issues, and produce Action Logs for any issues arising
Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure Customer Care issues are handled quickly and efficiently
Ensure that all administration and IT systems are fully utilised and managed effectively to achieve the objectives set by the company, in particular, that all defects, complaints and customer contacts are fully recorded within the iCARE IT system
Provide management information to the Head of Customer Care to monitor BDW standard key performance indicators
Be the first point of escalation for the Customer Care Coordinators & Administrators for both queries and customer concerns
Work closely with the Customer Care Operations Manager to ensure the smooth administration and coordination of defect management from inspection through to completion
Efficiently manage and resolve service requests, ensuring Site teams, operatives & subcontractors meet defined SLA’s
Ensure that remedial works are completed in accordance with Company and NHBC guidelines
Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of the administrative workload
Attend weekly internal meetings with staff to resolve any issues, and produce Action Logs for any issues arising
Ensure cost control is monitored for any works that are carried out, including the use of the contra-charge module where appropriate
Undertake annual and interim PDR’s with Customer Care Coordinators/Administrators
Promote and act in accordance with all Group values, systems, policies and procedures

What you'll need?

To be successful in the role, we are looking for:

Proven track record in a similar Customer Care role, previous house-building knowledge is not essential
Positive, can-do attitude
Performance and results driven
Self–disciplined individual, with excellent time management skills, and flexible in order to achieve results
Good inter-personal skills and ability to deal with people from diverse backgrounds

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
Annual Medical Health Assessment
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

personnel manager jobs in winwick, chs

Customer Care Office Manager

Procurement Manager - Services & Operations

Warehouse Operative

Risk Manager

Account Manager

Production Packing Operative AM

Buyer

Account Manager

Site Agent (Site Manager)

First Line Manager

Deputy Manager

Permitting Team Leader

Quality Manager

Deputy Manager

Triage Team Leader

Domestic

HR Case Manager- Deeside

SPC Manager - Daresbury

Domiciliary Care Manager - Wirral

Administration Officer

I want to receive the latest job alerts for personnel manager in winwick, chs

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