Information technology manager Work, Jobs in Milford, Sry (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
2d
Senior Technology Application Manager
Nuffield Health —Epsom
- Full-time
- Hybrid work
- Team management
- Agile
- Employee discount
- Gym membership
IT Director
Propel Together —Wokingham
- APIs
- Leadership
Service Delivery Manager
CGI —Reading
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
5d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- Continuous improvement
- AI
- Leadership
Quick apply
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
9d
Business Relationship Manager- South
Capgemini —Woking
- Hybrid work
- Continuous improvement
- Communication skills
Senior Manager, Hardware and Software Asset Management
KBR —Leatherhead
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
Senior IT Technician
LEO Academy Trust —London
- £47,260 - £50,675 a year
- Full-time
- In-person
- Leadership
- Health & wellbeing programme
Quick apply
6d
Data Center Technical Manager (ICT)
Serverfarm —Feltham
- £50,000 - £65,000 a year
- Full-time
- PMP
- Engineering
- Training & development
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
Digital Development Manager (Maternity Cover)
Elmbridge Borough Council —Esher
- £54,616 - £64,192 a year
- Full-time
- Team management
- AI
2d
Business Relationship Manager- South
Capgemini Sogeti —Woking
- Hybrid work
- Continuous improvement
- Communication skills
Network Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Continuous improvement
- In-person
Major Incident Manager | Berkshire | Contract £285 per day
Incite Insight —Reading
- £285 a day
- Continuous improvement
- Communication skills
Quick apply
9d
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
5d
IT Network Manager
Indra Group UK & Ireland —Redhill
- Continuous improvement
- Organisational skills
- Leadership
- Work from home
- Employee assistance programme
Quick apply
4d
Digital and IT Contracts and Commercial Manager
Reading Borough Council —Reading
- £50,269 - £63,472 a year
- Full-time

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information technology manager jobs near milford, sry

Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
2 days ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

information technology manager jobs in milford, sry

Service Desk Manager

Senior Technology Application Manager

IT Director

Service Delivery Manager

Head of Service Desks - Reading, UK

IT Service Delivery Manager

Service Delivery Manager

IT Asset Manager

Business Relationship Manager- South

Senior Manager, Hardware and Software Asset Management

Senior IT Technician

Data Center Technical Manager (ICT)

Operational Readiness Lead

Digital Development Manager (Maternity Cover)

Business Relationship Manager- South

Network Delivery Lead

Major Incident Manager | Berkshire | Contract £285 per day

Business Development Manager – IT, Cyber Security & AI Governance

IT Network Manager

Digital and IT Contracts and Commercial Manager

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