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EPR Configuration Manager

Great Ormond Street Hospital for Children -
London

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Job details

Permanent | Full-time
£66,274 - £73,496 a year
5 days ago

Benefits

UK visa sponsorship

Qualifications

Microsoft Outlook
GCSE
Microsoft Office
Administrative experience
Change management
Analysis skills
Supervising experience
Project management
Team management
Organisational skills
IT
Leadership
Medical terminology
Communication skills

Full job description

Main area

EPR

Grade

Band 8a

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

271-TRAN-8085758

Site

Great Ormond Street Hospital for Children NHS Foundation Trust

Town

London

Salary

£66,274 - £73,496 per annum inclusive

Salary period

Yearly

Closing

21/07/2026 23:59

Job overview

An exciting opportunity has arisen to join the team supporting Epic at Great Ormond Street Hospital (GOSH).

GOSH is one of the most digitally advanced Trusts in the UK accredited with HIMSS level 7 for Outpatients. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, through easy-to-use systems providing the right information, in the right place, at the right time. In 2023 GOSH became the first Epic Connect site in the UK, sharing its EPR platform with The Royal Marsden Hospital (RMH).

We are looking for a passionate individual to lead a team of analysts to deliver BAU and ongoing optimisation across Epic's patient access applications (including Springboard, Cadence, Grand Central and HIM coding).

You will be able to demonstrate expert knowledge in Epic configuration (preferably in a relevant application) and experience of supporting ongoing optimisation in collaboration with internal and external stakeholders. Ideally you will have experience of managing a team.

Working closely with your counterpart at RMH, you will provide oversight and technical knowledge of the applications, as well as supporting team development and providing a point of escalation for arising issues.

Our team works flexibly with remote and onsite days. You must be able to travel to all GOSH and RMH sites as required (Bloomsbury regularly, Chelsea and Sutton on request).

Main duties of the job

Manage a team of configuration analysts ensuring that their work conforms to the design integrity for the designated application
Provide line management support and deal with any HR issues arising from staff within the application team, such as sickness and performance, escalating where necessary according to Trust policy
Hold joint responsibility with the EPR Programme team for new projects to be on time and within budget
Project manage the designated application, to ensure the team meets all set deadlines
Continue to develop highly specialist configuration knowledge of the designated application area to solve problems in build/reporting/testing
Be an expert in the application area to assist the team with troubleshooting problems and address questions from end users regarding the application
Utilise expert hospital knowledge and experience to develop pathways and new processes to support the configuration and implementation of the designated application which will impact on working practices across the Trust
Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements

Working for our organisation

Working for Our Organisation

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.

We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.

We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person specification

GOSH Culture and Values

Essential criteria

Our Always values

Academic / Professional qualifications / training

Essential criteria

Educated to degree level or equivalent experience
Maths and English GCSE grade C or above or equivalent qualification
Post graduate qualification or equivalent relevant experience
Continuing Professional Development
Epic Certification

Desirable criteria

IT qualification in MS office or equivalent experience

Experience/Knowledge

Essential criteria

Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
Previous Healthcare experience
Knowledge of medical terminology
Experience of supervising or line-managing staff, including contributing to or performing appraisals
Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
Experience of supporting change management
Understanding of Information Governance
Experience of Epic configuration

Skills/Abilities

Essential criteria

Excellent organisational and planning skills
Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoin
Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
Ability to impart knowledge and/or present to others in a clear and concise manner
Able to cope with unpredictable and intense situations
Able to lead meetings, resolve conflicts, maintain issue lists and work to a project plan
Able to work collaboratively with own team members as well as those in other application teams
Good analytical and project management skills
Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options

Desirable criteria

Confident in working with, negotiating with and motivating clinical staff, medical consultants and other senior managers
Ability to present and argue a case confidently and persuasively

Please be advised that:

The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .

We are an accredited Living Wage Employer.

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

GOSH Culture and Values

Essential criteria

Academic / Professional qualifications / training

Essential criteria

Desirable criteria

Experience/Knowledge

Essential criteria

Skills/Abilities

Essential criteria

Desirable criteria

Please be advised that:

Applicant requirements