Lead associate operations Work, Jobs in Swarkestone, Dby (with Salaries)

Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
Groups & Events Coordinator
Delta Hotels by Marriott Breadsall Priory —Morley
- Full-time
- Hospitality
- Hotel
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
5d
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- Data analysis skills
- English
- Bachelor's degree
D365 BC Contractors - Business Central - Register Here
Columbus United Kingdom —Nottingham
Quick apply
Senior Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Coalville
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Lead DevOps Engineer
London Stock Exchange Group —Nottingham
- Full-time
- DevOps
- Java
- AWS
Applied Psychologist - Clinical
Leicestershire Partnership NHS Trust —Coalville
- £57,528 - £64,750 a year
- Part-time
Senior Site Reliability Engineer
London Stock Exchange Group —Nottingham
- Full-time
- Azure
- Computer Science
- System design
Senior Software Development Engineer - Amazon Connect
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- APIs
- In-person
- Annual leave
Principal Data Engineer (Associate Data Architect II)
UST —Nottingham
- AWS
- Machine learning
- Financial services
Quick apply
Senior Software Engineer
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Azure
- System design
- Java
Lead Data Platform Engineer - DataOps
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- Python
Account Coordinator - Italian Speaking - Fixed Term
Supply Chain —Nottingham
- Monday to Friday
- Microsoft Excel
- Computer literacy
- English
- Free parking
- Employee assistance programme
Quick apply
8d
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Operations Manager
VINCI Construction —Risley
- £70,000 - £80,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Continuous Improvement (CI) Manager
Griffith Foods —Somercotes
- £50 - £52 an hour
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Client Support Administrator (Part-time)
Duncan & Toplis —Derby
- Part-time
- Microsoft Office
- Travel
- Organisational skills
Night Team Leader - 6 months FTC
CEVALogistics —Derby
- Part-time
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
3d
Facilities Manager
SC Johnson Professional —Denby
- Weekend availability
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Senior Sales Consultant
Adidas —Mansfield
- Weekend availability
- Sales
- Customer service
- Employee discount
11d

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Customer Service Manager - Furniture and Lighting

Soane Britain
Thurmaston

Apply Now

Job details

Full-time

Qualifications

Leadership

Full job description

Company Overview:

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position:

This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team.

Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team.

You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance.

Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey.

A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth.

Key Responsibilities

Team Leadership & Development

Lead, coach and support the Furniture & Lighting Client Services team.
Conduct regular 1:1s and support individual development plans.
Manage onboarding and training for new team members.
Identify skills gaps and training requirements across the team.
Create and maintain training materials, process documentation and team resources.
Support recruitment activities and team succession planning.

Zendesk & Workflow Management

Own the day-to-day management of Zendesk.
Monitor ticket volumes, response times and workload allocation.
Prioritise and redistribute work to ensure service levels are maintained.
Manage escalations and support resolution of complex client and operational issues.
Maintain Zendesk reporting and provide regular updates on team performance and operational activity.

Operational Delivery

Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries.
Support the team in obtaining information from Manufacturing, Product, Logistics and Finance.
Coordinate activity across departments to ensure timely and accurate responses.
Provide regular operational updates to Client Development teams.
Maintain high standards of accuracy, efficiency and service across all operational activities.

Aftercare & Client Experience

Lead the day-to-day management of aftercare activity.
Support the resolution of client issues, complaints and service challenges.
Identify recurring issues and recommend improvements to processes and ways of working.
Maintain a proactive approach to client communication and issue resolution.

Continuous Improvement & Reporting

Identify opportunities to improve processes, reduce friction and increase operational efficiency.
Support projects and initiatives led by the Client Services & Operations Manager.
Contribute to operational reporting, analysis and performance reviews.
Maintain process documentation, manuals and operational best practice guides.
Provide recommendations to improve team performance, service levels and operational effectiveness.

Apply Now

Refine Your Search

lead associate operations jobs in swarkestone, dby

Customer Service Manager - Furniture and Lighting

Groups & Events Coordinator

ICQA Operations Manager, UK Customer Fullfillment

D365 BC Contractors - Business Central - Register Here

Senior Reliability Maintenance Engineering Technician

Lead DevOps Engineer

Applied Psychologist - Clinical

Senior Site Reliability Engineer

Senior Software Development Engineer - Amazon Connect

Principal Data Engineer (Associate Data Architect II)

Senior Software Engineer

Lead Data Platform Engineer - DataOps

Account Coordinator - Italian Speaking - Fixed Term

Customer Relationship Lead

Operations Manager

Continuous Improvement (CI) Manager

Client Support Administrator (Part-time)

Night Team Leader - 6 months FTC

Facilities Manager

Senior Sales Consultant

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