Customer service representative Work, Jobs in Botley (with Salaries)

Customer Service Assistant
Regency Living —Fareham
- £25,500 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
7d
Full Time Night Shifts Customer Service Assistant
Game Nation —Fareham
- £12.71 - £13.21 an hour
- Overtime
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Customer Support Specialist
Total Party Ltd —Southampton
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Health & wellbeing programme
Quick apply
9h
Customer Support Coordinator
Infinity Energy Services Ltd —Southampton
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Engineering
- Administrative experience
- Annual leave
Quick apply
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Customer Support Representative
Safran —Fareham
- Full-time
- English
- Communication skills
- Free parking
- Flexitime
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Free parking
10d
Customer Representative - Alton
Nationwide Building Society —Alton
- From £26,500 a year
- Part-time
- Banking
7d
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
Part-Time Night Shift Customer Service Assistant
Game Nation —Fareham
- £12.71 - £13.21 an hour
- Overtime
- Management
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Advisor / Call Handler (30 hrs per week)
Agilico Workplace Technologies —Southampton
- Monday to Friday
- Customer service
- Administrative experience
- IT
- Employee assistance programme
Quick apply
Customer Service Assistant – Global Mobile
NAAFI —Whiteley
- £26,181.48 a year
- Full-time
- Cleaning
- Employee discount
4h
Full Time Night Shift Customer Service Assistant
Game Nation —Gosport
- £12.71 - £13.21 an hour
- Overtime
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Client Support Specialist
I-Fulfilment —Christchurch
- £27,500 - £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Care Contract Specialist
Prysmian Group —Bishopstoke
- Full-time
- Administrative experience
- Continuous improvement
- Communication skills
Customer Service Advisor
Olleco —Southampton
- £27,497.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
1d
Customer Services Advisor
Rapid Repair Network Limited —Lyndhurst
- £25,500 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
Quick apply
7d
Home Insurance Customer Service Associate
Intelligent Advisory Services Ltd —Ringwood
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Services Advisor
Portsmouth Water —Havant
- £26,458 - £32,401 a year
- CRM software
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Support Administrator (Sales)
ICE - Industrial Cleaning Equipment —Totton
- £26,500 a year
- Full-time
- CRM software
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
10h

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Customer Service Assistant

Regency Living -
Fareham

Quick apply

Job details

Permanent | Full-time
£25,500 - £28,000 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
Case record updates
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Communication skills

Full job description

Job Summary

Join our dynamic team as a Customer Care Assistant and become the friendly, proactive voice that supports our valued homeowners! In this energetic role, you will be the first point of contact, providing exceptional service and ensuring every homeowner feels heard, valued, and satisfied. Your enthusiasm and problem-solving skills will help foster positive relationships, resolve enquiries efficiently, and contribute to a welcoming environment.

Duties

To deliver a high standard of customer service by managing queries from homeowners (typically received in writing and via telephone) ensuring those queries are followed through to resolution.
To be proactive in ensuring homeowners are kept up to date with the progress of their query, complaint or question.
To resolve issues raised by homeowners promptly by identifying solutions or escalating complex cases appropriately.
To provide clear, accurate information to homeowners on policies, procedures, rules and regulations
To prepare clear, articulate, homeowner-friendly communications, notices, e-mails and letters.
To record all interactions with homeowners on the internal CRM system, maintaining accurate, GDPR-compliant records.
To support the Customer Care Manager with Resident Association meetings including the tracking and monitoring of action points, feeding back as appropriate.
To manage homeowner snagging issues by recording, prioritising and coordinating repairs with manufacturers and contractors keeping our homeowners updated throughout.
To conduct courtesy calls with new homeowners and assess customer satisfaction.
To liaise with manufacturers, contractors and suppliers to coordinate aftersales works in accordance with service level agreements.
To maintain accurate records in relation to statutory review notices for pitch fee requests and receipts, monitoring which homeowners have paid and which have not
To identify disputed reviews and escalate appropriately
To prepare and maintain documentation to support first-tier tribunal (Property Chamber) applications
To maintain accurate records of all homeowner correspondence in relation to pitch fees, disputes, payment status and tribunal actions.
To monitor key deadlines and ensure records are readily available for audit, legal proceedings and regulartory compliance.

Qualifications

Excellent communication skills with a friendly and professional demeanor
Ability to build positive, respectful relationships with homeowners and deliver a professional but empathetic service
Strong written and verbal communication skills with a confidential and professional telephone manner
Good computer literacy and familiarity with customer service software or CRM systems preferred
Previous experience in customer service
A positive attitude, enthusiasm for helping others, and a team-oriented mindset

This role is perfect for motivated individuals eager to develop their interpersonal skills while contributing to a positive customer experience. We value diversity and are committed to creating an inclusive environment where everyone can thrive. Join us today and be part of a vibrant team dedicated to excellence in customer care!

Pay: £25,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Please note: this role is 100% office based (Monday to Friday) - please confirm your understanding before proceeding to submit your application.

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in botley

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Customer Support Administrator (Sales)

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