Documentation engineer Work, Jobs in Gloucestershire (with Salaries)

Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
7d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
9d
Test Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Analysis skills
- JavaScript
- Scripting
Materials Engineer (Supply Chain)
Safran —Gloucester
- Full-time
- Military
- Engineering
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
ML Engineer (Research Scientist - Cryosphere)
Arctic Research and Development —Cirencester
- Full-time
- Hybrid work
- Doctoral degree
- Machine learning
10d
Threat Detection Engineer
Fluidone —Gloucester
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Quick apply
Infrastructure Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- AWS
- Scripting
- Linux
- Free parking
- Life insurance
Quick apply
Assistant Project Engineer
Siltbuster Limited —Monmouth
- Schematics
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
Field Service Engineer
LKQ Corporation —Gloucester
- Full-time
- Schematics
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Integrated Product Support Engineer
Raytheon —Malvern
- Full-time
- Microsoft Powerpoint
- Engineering
- Bachelor's degree
- Annual leave
- Employee assistance programme
Group IT Engineer
Spirax Group —Cheltenham
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Annual leave
2d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
7d
Projects and Compliance Coordinator
A&E Fire & Security —Cheltenham
- £32,000 - £38,000 a year
- Overtime
- Microsoft Outlook
- Computer literacy
- Travel
1d
Digital PMO Consultant
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- SharePoint
Product Owner
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
Quick apply
Cloud Technician
iomart —Swindon
- Full-time
- Hybrid work
- Azure
- Annual leave
- Work from home
Technical Documentation Author and Illustrator
L3Harris Technologies —Tewkesbury
- Hybrid work
- Schematics
- Microsoft Office
- Continuous improvement
- Gym membership
Sr Principal Engineer - Software Quality
Baxter —Gloucester
- Doctoral degree
- Computer Science
- Engineering
- Annual leave

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documentation engineer jobs near gloucestershire

Technical Support Engineer Level II/III – Technology Services (Gloucester)

Neilson Financial Services -
Gloucester

Quick apply

Job details

7 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Technical troubleshooting
Incident queue management
User account provisioning
Ticket management
User account management
Zendesk
Continuous improvement
IT permissions management
SharePoint
Customer support
Financial services
Customer interaction
Application support
Root cause analysis
Communication skills
Microsoft Azure
PowerShell scripting
PowerShell
Identity & access management

Full job description

The Opportunity

Neilson Financial Services is seeking a high‑calibre Technical Support Engineer to join our Technology Services team in Gloucester. This role is for a proven problem‑solver and doer—someone who can operate independently, take ownership of issues end‑to‑end, and deliver great outcomes for customers without hand‑holding.

You will be a key part of our Support Desk function, supporting business‑critical InsurTech applications and Microsoft‑based workplace systems that our teams rely on every day. This is a highly customer‑facing role that blends strong technical troubleshooting with excellent communication, judgement, and follow‑through.

At Neilson, everyone is empowered to be a builder and an engineer—including support engineers. You’ll be encouraged to improve systems, automate where it makes sense, and help shape better ways of working as we continue our cloud‑first, Microsoft‑centric transformation.

The Role

As a Technical Support Engineer, you will own the full life cycle of support for internal applications and services—from first contact through resolution and prevention.

You’ll work closely with colleagues across the UK and globally, providing calm, confident support while also partnering with engineering and infrastructure teams to diagnose issues properly and reduce repeat incidents. Success in this role means trust from the business, faster resolution times, and systems that get more stable over time because of your input.

This role suits someone who has “seen most things before,” knows where to start when something breaks, and takes pride in delivering a great customer experience.

What You’ll Do

Own support tickets end‑to‑end (incidents, requests, problems, changes), from triage through resolution, with clear communication and accountability
Deliver excellent, customer‑focused support to colleagues across the Sydney office and beyond
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and collaboration tooling
Troubleshoot issues across internal applications, integrations, and cloud services, escalating with clear context when deeper fixes are required
Support user onboarding and offboarding, access requests, group membership, and permissions using Entra ID / Azure AD and related tools
Monitor service and application health, respond to alerts, and follow or improve runbooks
Perform structured investigation of issues using logs, dashboards, and available diagnostics
Participate in root‑cause analysis and problem management, contributing ideas that prevent recurrence
Maintain and improve documentation, knowledge articles, and support procedures
Partner with Infrastructure on device setup, endpoint support, and environment hygiene when required
Safeguard sensitive data and systems by enforcing least‑privilege access, auditability, and strong PII handling practices

What We’re Looking For

Proven experience in Technical Support, Application Support, or IT Service Operations within a professional or enterprise environment
A strong customer‑first mindset—you communicate clearly, listen well, and build trust with both technical and non‑technical colleagues
Demonstrated ability to work independently, take ownership, and drive issues to resolution without constant guidance
Strong experience in a Microsoft‑first environment, including Microsoft 365 and Windows‑based endpoints
Solid understanding of identity and access management concepts (users, groups, permissions, access controls)
Experience working with ITSM tools such as Zendesk, ServiceNow, or Jira Service Management
Comfort working alongside engineers and platform teams, providing clear problem statements and validating fixes
Ability to use monitoring tools, logs, and dashboards to assist with investigation and escalation
Basic scripting or automation experience (e.g. PowerShell, Python) to improve efficiency and reduce manual work
A mindset of continuous improvement—you look for better, simpler, more reliable ways to support the business

Nice to Have

Exposure to financial services, insurance, or other regulated environments
Familiarity with Azure or cloud‑hosted applications
Interest in automation, AI‑assisted support workflows, or self‑service tooling

Growth & Culture

At Neilson, support engineers are not just ticket‑handlers—they are trusted operators and change agents.

You’ll be encouraged to contribute ideas, improve processes, and help raise the bar for how support is delivered. Over time, this role can grow in multiple directions depending on your interests, including deeper application support, technical leadership, automation, cloud operations, or security‑focused paths.

Logistics & Success Measures

Participation in an on‑call rotation as required
Success measured by customer satisfaction, ownership of issues, reduced repeat incidents, improved response times, and high‑quality documentation

About Neilson

At Neilson, our mission is to make life insurance simple, secure, and globally accessible. Since 2012, we’ve grown from a UK‑based startup into a multinational digital insurance leader operating across the UK, USA, Canada, Ireland, and Australia, with over 1,000 employees worldwide.

We Offer

Neilson provides a competitive total compensation package, extensive learning opportunities, and a supportive environment where you can grow your career. Compensation is based on experience and skills. Benefits include:

Pension, healthcare, life assurance
Great central office, only 2 minutes away from Windsor train station!
Amazing bunch of people that genuinely want to support you and celebrate your wins!
We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.
Fancy a morning brew? We have that covered! Tea, coffee and milk provided!
Employee Assistance Programme to help and support with life stuff!
We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more
Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
25 days holiday plus bank holidays

If you take pride in solving problems, supporting people well, and making systems better than you found them, we’d love to hear from you.

Quick apply

Refine Your Search

documentation engineer jobs in gloucestershire

Technical Support Engineer Level II/III – Technology Services (Gloucester)

2nd Line Support Engineer

Test Engineer

Materials Engineer (Supply Chain)

Technical Support Engineer

1st Line Team Leader

ML Engineer (Research Scientist - Cryosphere)

Threat Detection Engineer

Infrastructure Engineer

Assistant Project Engineer

Field Service Engineer

Integrated Product Support Engineer

Group IT Engineer

2nd Line IT Engineer

Projects and Compliance Coordinator

Digital PMO Consultant

Product Owner

Cloud Technician

Technical Documentation Author and Illustrator

Sr Principal Engineer - Software Quality

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