2nd line support Work, Jobs in Newbold On Avon (with Salaries)

2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
10d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Data Analyst
NEXT —Leicester
- From £33,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Customer Support Engineer
SPX —Wappenham
- Remote
- Maintenance
- Mentoring
- In-person
Quick apply
Mainframe Academy
NEXT —Leicester
- £26,000 a year
- Full-time
- Analysis skills
- Software development
- AI
- Free parking
- Employee discount
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
12d
Developer / Senior Developer
NEXT —Leicester
- £42,100 - £55,400 a year
- Full-time
- SQL
- Agile
- SDLC
- Free parking
- Employee discount
Developer / Senior / Lead Developer
NEXT —Leicester
- £40,800 - £72,600 a year
- Full-time
- Azure
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Senior / Lead Developer
NEXT —Leicester
- £51,400 - £68,200 a year
- Full-time
- Azure
- SQL
- Machine learning
- Free parking
- Employee discount
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
Regional IT Support Specialist
Omexom UK —Coventry
- In-person
- Communication skills
10d
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Business Intelligence Analyst
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Annual leave
- Employee discount
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Resident Experience Designer
Coventry City Council —Coventry
- £46,579 - £54,143 a year
- Analysis skills
- Continuous improvement
- Communication skills
3d
IT Analyst
Billing Finance —Northampton
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
- Employee assistance programme
12d

I want to receive the latest job alerts for 2nd line support in newbold on avon

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Engineer

Bechtle UK -
Northampton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Employee mentoring programme
Annual leave
On-site parking

Qualifications

MCSA
Incident management
MCP
MCSE
Project planning
CCNA
Incident documentation
Internal department liaison
Network infrastructure
Equipment installation and commissioning
Technical support incident logging
Network support
Technical writing
Customer support
IT incident logging
Training & development
Citrix
Incident log maintenance
Communication skills
Help desk

Full job description

2nd Line Support Engineer

Bechtle are Europe's leading IT solution as service provider.

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.

Job Role Responsibilities

Provide 2nd line technical support for all customers
Ensure customer incidents are resolved as quickly as possible (on and off-site)
Take responsibility and exceed department Service Level Agreements
Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
Provide technical guidance to the helpdesk team and field engineers
Create and maintain strong relationships with other business units
Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
Provide occasional support of managed services operations, including involvement of weekend tasks
Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Undertake customer audits and create appropriate documentation
Create and maintain suitable customer infrastructure / service documentation
Assist with the planning of internal and customer project work
Accountable for the change control process and the upkeep of digital records
Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
Assist in the training and development of service helpdesk staff and field engineers
Work under own initiatives as part of the service team to ensure high quality support to clients
Undertake tasks identified by service helpdesk, service team leader or technical manager
Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle
Ensure incident information is recorded accurately and in a timely manner
Ensure jobsheets are accurate and completed daily
Keep appraised of new and emerging technologies
Seek and highlight additional opportunities whilst reviewing customers infrastructures
Suggest improvements for the on-going development of the service department

Job Requirements

Excellent customer communication skills
Can work on own intuitive.
Good written skills on job reporting and documentation.

What we offer

Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
Salary £30,000 - £35,000 Depending on experience
Location – close to the centre of Northampton with a modern, up to date living space
Culture – Social events, Supportive, Fun, Hard working o Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent o Progression Plan – training & mentor programme.

Experience

Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Reports to: Service Desk Team Leader

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in newbold on avon

2nd Line Engineer

2nd Line Support Technician

Data Analyst

Customer Support Engineer

Mainframe Academy

IT Analyst

Developer / Senior Developer

Developer / Senior / Lead Developer

Senior / Lead Developer

Senior DevOps Engineer

Support Engineer 2nd Line

1st / 2nd Line IT Support Analyst

Regional IT Support Specialist

3rd Line Service Desk Engineer

IT Support Apprentice

2nd Line Technical Analyst

Business Intelligence Analyst

2nd Line Network Engineer

Resident Experience Designer

IT Analyst

I want to receive the latest job alerts for 2nd line support in newbold on avon

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected