THE ROLE
The Implementation Manager will play a central role in delivering and supporting Foods Connected's managed service offering, working closely with the Head of Implementation to drive successful adoption of our platform across new and existing customers. The primary focus of this role is our Procurement & Supply Chain product suite, with particular emphasis on our Strategic Procurement & Protein Optimise solutions.
You will take ownership of key client accounts — including some of Europe's largest food retailers — ensuring our tools are embedded effectively within their procurement and supply chain operations and continue to deliver measurable value over time.
This is a client-facing, delivery-focused role that combines project management, functional expertise, and relationship management. A willingness to travel is essential, as you will work on-site with clients to understand their operational challenges and implement solutions that drive real improvement.
Foods Connected is scaling fast. With a growing customer base across Europe's food retail and protein sectors, this role sits at the heart of our expansion — giving the right candidate direct impact on how we deliver and embed our solutions with new clients. It's a genuine opportunity to grow with a business that is building real momentum.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities an incumbent may be expected or asked to perform. Reasonable accommodations may be made for individuals with disabilities.
CUSTOMER SUCCESS LEADERSHIP & IMPLEMENTATION – 75%
- Work closely with the Head of Implementation to plan and deliver new client projects, from kick-off through to go-live
- Be a regular, reliable presence for existing customers — checking in, understanding their needs and identifying where we can do more
- Keep clients informed on buying activity and market conditions, turning data into clear and useful commercial context
- Put together presentations, reports and proposals that clearly communicate the value Foods Connected is delivering
- Configure and demo the platform for customers, making sure they're getting the most out of our tools
- Work with internal teams to build reporting structures that give customers better insight
- Spot new data sources that could improve the quality of our customer reporting and analysis
PROJECT MANAGEMENT – 25%
- Manage project delivery within agreed timelines, ensuring milestones are met and commitments to clients are upheld
- Build and maintain project plans within Foods Connected's internal systems, keeping all stakeholders informed of progress
- Proactively identify risks or delays and escalate appropriately to ensure projects remain on track
- Hold yourself and others accountable to delivery deadlines, with a clear focus on closing out projects on time and to the agreed scope
QUALIFICATIONS: EDUCATION, TRAINING, EXPERIENCE AND COMPETENCIES
MINIMUM QUALIFICATIONS
Bachelor’s degree in a relevant field and 2+ years’ experience in a commercial role (buying, selling, planning or procurement); or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
- 2+ years’ experience in the meat or protein industry
- Strong understanding of livestock deconstruction, yield management &product costing
- Ability to analyse customer data in detail to identify opportunities
- Experience working with software systems in a food industry context — covering production, quality, supplier management or procurement
TECHNICAL SKILLS:
To perform this job successfully, the Implementation Manager should have experience with:
- Confident presenting to and leading client meetings
- Able to take full ownership of customer relationships and deliver projects and professional services end-to-end
- Advanced Excel skills — comfortable with detailed data analysis
- Strong PowerPoint skills with the ability to build and deliver presentations
- Solid understanding of product costings and yield management
- Able to identify continuous improvement opportunities and articulate ROI
COMPETENCIES:
- Integrity & Accountability — Takes ownership and holds themselves to high standards of delivery and conduct
- Communication — Communicates with clarity and candour, adapting style across different audiences
- Collaboration — Builds strong relationships across teams and with clients to achieve goals
- Results Driven — Delivers high-quality outcomes with discipline and resilience
- Client Focus — Invested in understanding client needs and going beyond expectations to deliver value
- Strategic Thinking — Synthesises information quickly and translates it into practical, aligned strategies
A LITTLE INFORMATION ABOUT US!
Foods Connected is a cloud-based software platform helping retailers and food companies worldwide manage their supply chain, quality control, and trading operations. We build tools that give our customers real-time visibility, fast processes, and smarter decisions — and we’re always looking for driven people who share our passion for great software and genuine customer outcomes. If that sounds like you, we’d love to hear from you.
BENEFITS
- Competitive Base Salary
- Flexible working hours and hybrid working environment
- Generous Holiday Package - 25 Days + 10 Public Holidays
- Private Healthcare & Employee Wellness Classes
- Clear Career Development and Progression
- Secure Company Hardware
