Junior product manager Work, Jobs in Heanor, Dby (with Salaries)

IT Support Technician
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HelloFresh —Derby
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Cooper Parry —Derby
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Gallifordtry —Nottingham
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First Fence —Swadlincote
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4d
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Holcim —Coalville
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IT Support Technician

Equip Outdoor Technologies UK
Alfreton

Quick apply

Job details

Full-time
7 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Microsoft Office
Continuous improvement
IT
Communication skills
CompTIA A+

Full job description

Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands, Rab and Lowe Alpine. For further information on Equip please visit our website at www.equipuk.com

Our team is based at our Head Office just outside The Peak District National Park off jct28 of the M1 corridor.

Position:

Great opportunity to join our team as IT Support Technician!

As part of our IT team, you’ll be instrumental in delivering first-rate customer service and technical support to our internal users, contributing to the maintenance, reliability and improvement of the company’s software, hardware and business systems environment. You will demonstrate the ability to prioritise your workload based on logged incidents and faults, take ownership of assigned helpdesk tickets, use sound judgement to resolve or escalate issues appropriately, and provide guidance to more junior colleagues where required. You’ll work in close collaboration with our IT Team.

Key Responsibilities of IT Support Technician (including but not limited to):

Provide professional IT software, hardware and business systems support, resolving first-line and appropriately scoped second-line incidents
Support Business IT development and improvement activity as required, applying technical and business knowledge to practical issues
Strive for continuous improvement by questioning existing processes and utilising available tools to enhance efficiency, effectiveness and user experience
Assist with and, where appropriate, take ownership of assigned IT project tasks or workstreams as directed by the IT Manager or Head of IT and Systems
Provide guidance and practical support to junior colleagues, sharing knowledge and escalating matters appropriately
Maintain accurate ticket updates, documentation and handover notes to support service continuity and effective team working

Requirements:

To join us as IT Support Technician you must have:

Essential

Formal IT qualification, relevant technical/business experience, or equivalent knowledge such as CompTIA A+, Microsoft certification or demonstrable practical experience
Good general IT background with practical experience supporting hardware, software, users and business systems
Ability to prioritise workload based on logged incidents, faults, business impact and agreed service expectations
Able to take ownership of assigned helpdesk tickets, investigate logically, communicate clearly, document actions, and ensure resolution or escalation in a timely manner
Professional, proactive and can-do attitude with the confidence to challenge, improve and escalate appropriately
Able to work effectively as part of a team and provide practical guidance or knowledge-sharing to junior colleagues where required
Effective communication skills at all levels, including the ability to translate technical issues into clear business language
Experience of using Microsoft Office and Microsoft 365 tools, including Word, Excel, Outlook and Teams
Demonstrates a methodical approach to troubleshooting IT issues, identifying root cause and reducing repeat incidents
Experience of working with ticketing systems, IT documentation, endpoint support or business applications
Current full driving licence

Desirable

A passion or interest in the outdoors

Other information:

Salary and Benefits:

Competitive salary commensurate with qualifications, skills and experience
Contributory company pension scheme, subject to qualifying conditions
Discretionary profit share bonus scheme
Employee Benefits Platform
Life Assurance Scheme
Online GP & Physio Service
Employee Wellbeing Platform
Hybrid working (discretionary basis, determined by business need) as well as an early finish on Fridays!
Free, unlimited access to LinkedIn Learning training resources
Great staff discounts on our Rab and Lowe Alpine products
Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment
Casual dress code
Modern facilities with free on-site parking

Closing date for applications is 2 August 2026

For general enquiries please contact: [email protected]

Strictly No Agencies please

Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.

Quick apply

Refine Your Search

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