Customer relations representative Work, Jobs in Willenhall, Wmd (with Salaries)

Registered Manager
Homecaring Angels —Walsall
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Driving
- Sick pay
Quick apply
12d
On-Site Service Delivery Manager ROH
Genmed.me Limited —Birmingham
- £32,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Annual leave
Quick apply
Chef de partie
BaxterStorey UK —Coventry
- £25,000 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10d
Building Control Manager (Project delivery) - Midlands
Portakabin —Birmingham
- £36,000 - £41,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Excel
- Negotiation
- Annual leave
- Employee discount
Quick apply
12d
Warehouse Operations Manager
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Test Centre Manager (Birmingham West)
Pearson —Birmingham
- Customer service
- Windows
- Microsoft Office
6d
HR Manager
GXO Logistics —Birmingham
- Up to £50,000 a year
- Full-time
- Management
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Hotel Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Microsoft Office
- Hotel
- IT
Quick apply
11d
Deputy Safety Officer - PERM
CBS Arena —Coventry
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee assistance programme
10d
Quality Engineer
Artifex Interior Systems Limited —Birmingham
- Full-time
- Engineering
- Negotiation
Quick apply

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customer relations representative jobs near willenhall, wmd

Registered Manager

Homecaring Angels
Walsall

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
12 days ago

Benefits

Sick pay

Qualifications

SVQ
Driving Licence
Computer literacy
Administrative experience
Driving
NVQ
Business management
Financial management
Communication skills

Full job description

Please note NVQ Level 5 in leadership and management is a requirement for this role only apply if you have this qualification also a CQC registered management DBS is also a requirement.

To provide high quality homecare services that support the rights of customers to live the lives they choose as far as they are able. The registered manager is directly accountable to the owner(s) and to the regulatory body

Job description

Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality homecare to customers within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely

£30,000 to £40,000 depending on your working in domiciliary care environment.

Duties and responsibilities

Manage the safety and quality of the business
Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care
Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
Be prepared to work flexibly to ensure the safe delivery of the service

Provide a good service to customers

Promote the rights of each customer and keep their wishes at the centre of their care and support
Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy
Agree appropriate risk control measures to reduce identified risks
Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
Keep all information about customers and their families secure and confidential

Lead and manage staff

Attend external meetings and represent the service in a positive manner
Participate in the growth and development of the business
This list is not exhaustive and from time to time you may be required to undertake additional duties
We will provide full training in line with regulatory requirements

Person specification

The person specification is a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

Essential criteria Personal attributes

Caring and compassionate towards people in need of care and support
Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice
Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
Excellent time keeper and reliable
Professional, smart appearance

Knowledge and understanding

Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice
Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice
Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification
Understanding of systems to maintain confidentiality in relation to customers, staff and the business
Knowledge of health and safety matters in relation to homecare services and risk management
Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy
Experience of care services, risk assessment and person centred care and support
Ability to plan and organise workloads effectively so customers receive the services they expect
Good administrative skills and computer literacy
Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
Ability to maintain clear written and electronic records and to follow statutory reporting procedures
Experience of financial management desirable
Ability to implement policies, procedures and instructions

Additional requirements

Willingness to work flexibly and to keep knowledge and skills up to date.
Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure
Full drivers licence with no more than 6 points and Class 1 business insurance

Desirable criteria

Experience of managing the delivery of social care services as a registered manager
Train the trainer qualifications
Knowledge of business management

Job Type: Full-time

Pay: £30,000.00-£40,000.00 per year

Benefits:

Sick pay

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer relations representative jobs in willenhall, wmd

Registered Manager

On-Site Service Delivery Manager ROH

Chef de partie

Building Control Manager (Project delivery) - Midlands

Warehouse Operations Manager

Test Centre Manager (Birmingham West)

HR Manager

Hotel Manager

Deputy Safety Officer - PERM

Quality Engineer

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