Line support analyst Work, Jobs in Manchester, Eng (with Salaries)

Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
14d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Due Diligence Analyst, Onboarding
National Westminster Bank PLC —Manchester
- £29,920 - £42,240 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Annual leave
Tier 2 Service Desk Analyst
Dataspire Solutions Ltd —Manchester
- £25,500 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Health & wellbeing programme
- Sick pay
Quick apply
3d
QA Test Analyst
interactive investor —Manchester
- From £32,000 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Data Analyst
Verisk —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Data analysis skills
- Annual leave
- Life insurance
5d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Data Protection Analyst
ENWL —Manchester
- £38,000 - £45,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
12d
IT Analyst
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Accounts & Data Analyst
Footprint Recycling —Huddersfield
- £32,000 a year
- Full-time
- Data entry
- In-person
Quick apply
Performance and Optimisation Analyst
Vital Energi —Blackburn
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
CySOC Analyst
Amentum —Risley
- Full-time
- Computer Science
- Analysis skills
- Computer networking
- Employee assistance programme
- Flexible schedule
Aerosols Quality Analyst
Bespak —Holmes Chapel
- £25,000 - £27,000 a year
- Microsoft Excel
- Computer literacy
- Laboratory experience
- Free parking
- Annual leave
Quick apply
Quality Assurance Analyst (Financial Crime)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Banking
- Annual leave
Quick apply
Senior Financial Crime Analyst
Together —Cheadle
- Full-time
- Maintenance
- Financial services
- Communication skills
Quick apply
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
WPAP Operations Analyst
Worldpay (UK) Limited —Manchester
- Continuous improvement
- Communication skills
Quick apply
10d
Security Operation Centre Analyst
Dunelm —Manchester
- Part-time
- Data analysis skills
- Analysis skills
- Continuous improvement
5h
QC Chemist
CARBOGEN AMCIS —Manchester
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
12d

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Support Analyst

HSS ProService
Manchester

Quick apply

Job details

£35,000 - £40,000 a year
14 days ago

Benefits

Employee discount

Qualifications

Oracle
NetSuite
Technical support
Analysis skills
Continuous improvement
ITIL
Problem management
Communication skills

Full job description

A typical day as a Support Analyst

No two days look exactly the same here, and that’s part of what makes it work.

As a Support Analyst, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.

You’ll be trusted to get stuck in, make decisions, and see things through.

What you’ll be doing

As Support Analyst for our financial systems, you'll keep critical applications stable, available and performing at their best, blending strong technical support skills with a solid understanding of financial processes.

Based in Manchester on a hybrid basis, you'll report into our IT Business Partner for Financial Systems and work within an incident and problem management framework, ideally with hands-on experience of Open Accounts and/or Oracle NetSuite.

Provide first and second-line support for key financial systems, ensuring timely resolution of incidents and service requests
Monitor system performance and availability, proactively identifying and escalating issues before they impact the business
Investigate, diagnose and resolve system faults, working closely with internal teams and third-party vendors where required
Support financial period-end processes, ensuring systems are available and functioning correctly during critical business cycles
Work closely with the wider Support function and development teams, engaging with the incident management process to log, track and resolve issues
Liaise with infrastructure partners and third-party vendors to support investigation and resolution of system issues, escalating and coordinating as needed
Provide training and guidance to end users on system functionality where needed
Maintain accurate documentation of support processes, known issues and resolutions
Assist with system upgrades, patches and testing, ensuring minimal disruption to finance users
Support user access management, permissions and system configuration in line with agreed controls
Contribute to continuous improvement initiatives to enhance system reliability and user experience

What you’ll bring

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

Proven experience supporting financial or accounting systems in a business environmeny
Some knowledge of core financial processes (e.g. accounts payable, accounts receivable, general ledger, period-end close), enough to understand how system issues affect finance operations
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently
Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders
Ability to prioritise and manage multiple support requests in a fast-paced environment
A methodical, detail-focused approach to troubleshooting and documentation
An appreciation of document imaging systems

It would be great if you also have:

Direct experience supporting Open Accounts and/or Oracle NetSuite
Experience with database technologies for investigative and reporting purposes
Familiarity with ITIL-aligned incident, problem and change management processes
Experience working within a finance function or closely alongside finance teams
Knowledge of system integrations between financial systems and other business applications

Most importantly, you’ll bring the mindset of a Pro:

You take ownership
You communicate clearly
You work collaboratively
You look for better ways to do things
You see things through properly

What you’ll get back

25 days holiday plus bank holidays

Your birthday off every year to spend how you want

Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages

Flexible and hybrid working

Free onsite gym at head office

Training and development opportunities to keep growing your skills and career

️ Discounts and cashback through our perks platform

Flexible benefits including Holiday Buy

What it’s like here

At HSS ProService, we’re here to take the friction out of hire.

We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people. The Pros.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

That means:

Say it. Own it. See it through.
Bring in the people power.
Be straight, be clear.
Recognise the graft.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? Apply anyway.

If you have questions about the role or recruitment process, email [email protected] and one of the team will help you out.

We’re on it. Together.
Always making it better.

Quick apply

Refine Your Search

line support analyst jobs in manchester, eng

Support Analyst

Applications Support Analyst

Customer Due Diligence Analyst, Onboarding

Tier 2 Service Desk Analyst

QA Test Analyst

Data Analyst

Service Desk Analyst (2nd Line)

Data Protection Analyst

IT Analyst

Service Inbound Analyst

Accounts & Data Analyst

Performance and Optimisation Analyst

CySOC Analyst

Aerosols Quality Analyst

Quality Assurance Analyst (Financial Crime)

Senior Financial Crime Analyst

Senior Service Desk Analyst

WPAP Operations Analyst

Security Operation Centre Analyst

QC Chemist

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