Retentions advisor Work, Jobs in Whickham, Twr (with Salaries)

Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Advisor - JLR (12 month fixed term contract)
MSX International —Whitley Bay
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
People Advisor
The Danesmoor Group —Newton Aycliffe
- From £35,000 a year
- Full-time
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
10d
Internal Communications Partner
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
1d
HR Business Partner - 6-month FTC
Lucy Group Head Office —Newcastle upon Tyne
- Part-time
- Hybrid work
- Travel
- Human resources
- Business
Business Development Manager – Central Europe
Elfab Limited —North Shields
- Oracle
- Sales
- English
Quick apply
Personal Academic Tutor
UK MANAGEMENT COLLEGE —Sunderland
- £26,437 - £26,438 a year
- Monday to Friday
- Bachelor's degree
- Business
- Communication skills
Quick apply
0.5 Occupational Health Advisor
New College Durham —Durham
- £49,377 - £50,783 a year
- Part-time
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply

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Contact Centre Advisor

The Federation of Independent Retailers -
Durham

Quick apply

Job details

Full-time
£25,750 - £27,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Sales
Customer service
GCSE
Microsoft Office
IT
Negotiation

Full job description

Organisation Name - The Fed (The Federation of Independent Retailers)

Job Title - Contact Centre Advisor – Full Time

Report to - Member Contact and Care Controller

Location – First Floor East Suite, Bede House, Belmont Business Park, DH1 1TW

Salary - £25,750 - £27,000 (based on experience)

Join Us at The Fed!

Do you enjoy helping others? Are you a natural communicator who enjoys influencing decisions and building relationships? Do you thrive on hitting targets and spotting opportunities? If so, we want to hear from you.

At The Fed, we represent independent retailers across the UK and Republic of Ireland. For over a century, we’ve helped businesses grow, save money, and stay competitive.

For more information on who we are, visit www.thefedonline.com

We’re looking for a driven Contact Centre Advisor to help us expand our network and maximise member engagement. This is more than your classic customer service or sales role — it’s an opportunity to use your skills to drive growth, build lasting relationships, and directly contribute to the success of independent retailers and our partners.

What You’ll Be Doing

· To be the first port of call for FED members.

· Act as a go-between for members and suppliers to seek a mutual resolution.

· Proactively identify and convert new membership opportunities through inbound and outbound calls

Promote the value of Fed membership with confidence, tailoring your approach to each prospect
Drive engagement by introducing partner offers and membership benefits to the membership
Build strong relationships with members, becoming a trusted advisor for their business needs
Handle member enquiries while identifying additional sales opportunities
Follow up on leads to maximise retention and satisfaction
Work closely with internal teams to help increase engagement

What We’re Looking For

Essential Skills & Experience:

· GCSE or equivalent in English & Maths (minimum pass)

A confident, persuasive communicator with strong negotiation skills
A proactive, target-driven mindset with a passion for achieving results
Ability to spot opportunities and turn conversations into sales
IT literate, with experience using Microsoft Office
A team player with a positive, can-do attitude
Flexibility to work on a rota between 07:00–17:00, with occasional weekends/bank holidays (time off in lieu provided)

Desirable:

Previous experience in sales, telesales, retail, or customer service roles with targets
Experience using CRM systems

What’s In It For You

We recognise and reward performance, giving you the opportunity to boost your earnings:

Salary of £25,750-£27,000 (based on experience)
Quarterly team performance incentives
Annual bonus of up to 5% of salary
25 days holiday plus bank holidays
Company pension scheme (4% employer contribution)
Death in service benefit
24/7 Employee Assistance Programme
Ongoing training and development to grow your career
Monthly team lunch and free refreshments
Free on-site parking
Access to discounts at hundreds of national retailers

Ready to Take Your Career to the Next Level

If you’re motivated by results, enjoy speaking to people, and want a role where your efforts directly make a difference—apply today and be part of a team that champions independent retailers

Pay: £25,750.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Experience:

Customer Service: 1 year (preferred)
Sales : 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in whickham, twr

Contact Centre Advisor

Customer Experience Advisor - JLR (12 month fixed term contract)

People Advisor

Internal Communications Partner

BPL - Relationship Support Executive

HR Business Partner - 6-month FTC

Business Development Manager – Central Europe

Personal Academic Tutor

0.5 Occupational Health Advisor

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