Hcl Work, Jobs (with Salaries)

Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Software troubleshooting
- Customer service
- Computer networking
3d
Care Coordinator - Enhanced Access
Healthcare Central London —London
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
4d
DevOps Engineer
Nice —Southampton
- Remote
- Azure
- AWS
- Scripting
10d
Minibus Driver
Handicabs —Bathgate
- £14.00 - £15.50 an hour
- Overtime
- Driving
- In-person
- Commercial driving
- Free parking
- Annual leave
Quick apply
6d
CX Researcher (Customer Journey)
VML/WPPEnterprise Solutions —London
- AWS
- Financial services
- Communication skills
Quick apply
9d
Lead Agile Business Analyst
HCLTech —London
- Agile
- Communication skills
3d
Optimisation Manager
VML/WPPEnterprise Solutions —London
- AWS
- JavaScript
- HTML
Quick apply
9d
CX Researcher (Customer Journey) Contract
VML —London
- Hybrid work
- Financial services
- Communication skills
Quick apply
2d
Optimisation Manager Contract
VML/WPPEnterprise Solutions —London
- AWS
- JavaScript
- HTML
Quick apply
6d
Personalisation Manager
VML/WPPEnterprise Solutions —London
- AWS
- Analysis skills
- Project management
Quick apply
9d
Lead DevOps Engineer- Late Shift(2 PM - 10PM)
Nice —Remote
- Remote
- Azure
- AWS
- Scripting
13d
Creative Account Manager
VML/WPPEnterprise Solutions —London
- AWS
- Analysis skills
- Communication skills
Quick apply
9d
Senior Partner Sales Manager
Temenos —London
- Full-time
- Sales
- Travel
- Financial services
- Annual leave
UX Lead (commerce)
VML/WPPEnterprise Solutions —London
- AWS
- Mentoring
Quick apply
9d
Optimisation Manager Contract
VML —London
- Hybrid work
- JavaScript
- HTML
Quick apply
6d
Personalisation Manager Contract
VML/WPPEnterprise Solutions —London
- AWS
- Analysis skills
- Project management
Quick apply
6d
GSI Partnerships Director
Freshworks —London
- Full-time
- Travel
- Leadership
- Negotiation
Quick apply
Trust Locum Consultant Diabetes and Endocrinology
East Sussex Healthcare NHS Trust —Eastbourne
- £113,565 - £150,569 a year
- Full-time
3d
Senior Paediatric Diabetes Specialist Nurse
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Part-time
- University
- AI
- Communication skills
5d
Care Coordinator- ADHD Service
Healthcare Central London —Westminster
- £31,000 - £31,792 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
6d

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Administrator (Support & Operations)

HCLTech -
Adur District

Apply Now

Job details

3 days ago

Qualifications

Desktop support
Software troubleshooting
SCCM
BMC Remedy
Customer service
iOS
Android
ITIL
Remote access software
Computer networking
Bomgar
Mac OS
ServiceNow
IT
Communication skills
Active Directory
Intune

Full job description

Adur District, England
Job Summary

SBS Deskside L2

Key Responsibilities

Responsibilities : - • Adhering to SLAs. • ITIL Processes awareness and adhering to ITIL process workflow. • Reporting to the HCL Track Lead / Team Lead. • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues • Ensuring that the IT processes are adhered to • Building and configuring shopfloor PCs as well as loading of critical software • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. • Coordinates with IT vendors and ensures the site is up and running. • Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders. • Vendor coordination to resolve IT issues for all IT and OT technologies. • Communicate and update to all stakeholders on critical items and issues related to IT. • Be responsible for IT activities at site. • Be responsible to execute IT related projects and deliverables at site. • Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site. • Improves and maintains customer and employee satisfaction • Performing asset inventory activities as needed. • Create documentation for processes and procedures of day-to-day work. Creating KB articles. • Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Skill Requirements

Required Skills / Qualifications: • Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. • Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). • Knowledge of windows Image build process and SCCM deployments • Good knowledge on SCCM, Intune, AD and JAMF • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) • Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc • Experience in handling managed print services , corporate / network printers. • Good understanding of Audio/Video equipment and conference room setup. • Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. • Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge. • Strong Customer service skills • Excellent communication and conversation skills (Verbal and Written) and good documentation skills. • Able to handle unforeseen situations. • High level of acceptance • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Other Requirements

Might need to travel to other sites based on demand and requirements. • On-call requirement for P1/Urgent issues outside regular support hours (local business hours). • Handle operations and customer requirements as per process and agreed SOW. • Possible rotational shifts.

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Refine Your Search

hcl jobs

Administrator (Support & Operations)

Care Coordinator - Enhanced Access

DevOps Engineer

Minibus Driver

CX Researcher (Customer Journey)

Lead Agile Business Analyst

Optimisation Manager

CX Researcher (Customer Journey) Contract

Optimisation Manager Contract

Personalisation Manager

Lead DevOps Engineer- Late Shift(2 PM - 10PM)

Creative Account Manager

Senior Partner Sales Manager

UX Lead (commerce)

Optimisation Manager Contract

Personalisation Manager Contract

GSI Partnerships Director

Trust Locum Consultant Diabetes and Endocrinology

Senior Paediatric Diabetes Specialist Nurse

Care Coordinator- ADHD Service

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