Service desk manager Work, Jobs in Darwen, Lan (with Salaries)

Group IT Service Desk Manager
K3 Advisory Group —Manchester
- Hybrid work
- Team management
Quick apply
6d
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
3rd Line Support Engineer
BCN Group —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
St Helens Borough Council —St Helens
- £26,427 - £26,847 a year
- Full-time
- Computer networking
- School
3d
Senior Infrastructure Engineer
razorblue Careers —Salford
- Up to £50,000 a year
- Hybrid work
- Azure
- Customer service
- Mentoring
- Life insurance
- Referral programme
Quick apply
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Bachelor's degree
- Agile
- Linux
- Annual leave
- Employee discount
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
SCHOOL APPLICATIONS OFFICER
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
School Applications Officer
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
Senior Transition Programme Manager
Capgemini —Manchester
- Hybrid work
IDCR System Officer
NHS Greater Manchester Integrated Care —Salford
- £32,073 - £39,043 a year
- Full-time
- Remote
- Travel
3d
CX Support Consultant
Pragma —Manchester
- Annual leave
- Employee discount
7d
Managed Services - Delivery Manager
HSO Group B.V. —Manchester
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
CX Support Consultant
Gamma —Manchester
- Full-time
- Annual leave
- Employee discount
Quick apply
13d
IT Infrastructure Operations Manager
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Privacy Operations Manager
AJ Bell —Manchester
- Full-time
- Hybrid work
- Management
- Employee assistance programme
Quick apply
4d
Infrastructure Cloud Engineer
McBride —Manchester
- Full-time
- Azure
- Computer Science
- Analysis skills
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
11d
Project Manager, Incident Response
ABACUS —Manchester
- Weekend availability
- Remote
- PMP
- Engineering
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
5d

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Group IT Service Desk Manager

K3 Advisory Group
Manchester

Quick apply

Job details

Permanent
6 days ago

Qualifications

ITIL Certification
IT team management
Incident queue management
IT service management
Ticket management
Performance management
Onboarding coordination
Team management
Management reporting
Information technology team management
Help desk
Rota coordination

Full job description

The Group IT Service Desk Manager is responsible for the Group IT Service Desk function, taking day-to-day ownership of first and second-line support delivery to all K3 Advisory Group business units with the exception of Wealth Management and Business Sales, which are supported separately.

Reporting to the Head of Group IT, the role line manages the Principal Support Analysts and Support Analysts, and is responsible for embedding the Service function SOP pack, maintaining coverage across sites, and driving the performance and accountability agenda for desk staff.

This is a hybrid workstyle, aligned to our Manchester office with 3 days onsite and 2 days from home.

Key responsibilities

Line manage the Principal Support Analysts and the Support Analyst team.
Own the Group IT Service Desk function end to end, providing support to all group business units except Wealth Management and Business Sales.
Own rota and coverage planning for the Service Desk.
Drive adoption of the Service function SOP pack across the Service Desk team, feeding back gaps or local exceptions to the Head of Group IT.
Act as the escalation point for Service Desk tickets that breach or are at risk of breaching SLA.
Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy.
Support team growth activities, including the successful recruitment and onboarding of new team-members.
Report Service Desk performance into the weekly Technology SLT cycle via the Head of Group IT.

Key relationships

Head of Group IT — line manager and performance sponsor.
Principal Support Analysts and Support Analysts — direct reports.
IT Manager (Business Sales, Bolton) and Service Team Leader (Malaysia) — peer hub leads.
People team — accountability framework, recruitment, compliance training rollout.

Person specification

Essential

Proven people-management experience leading a service / support desk team, ideally 5+ direct / indirect reports.
Working knowledge of ITIL and a modern ITSM platform.
Track record of introducing or embedding SOPs and driving consistent process adherence.
Confident using operational data to have direct, evidence-based performance conversations.

Desirable

Experience standing up or restructuring a service desk function, rather than only running a steady-state team.
Exposure to multi-site or multi-entity organisations.
Formal ITIL certification.

Key performance indicators

Service Desk SLA compliance % and ticket-aging trend across supported business units.
SOP adherence across the Service Desk team.
Staff retention and engagement within the Service Desk team.
Successful onboarding and support of new team-members

Quick apply

Refine Your Search

service desk manager jobs in darwen, lan

Group IT Service Desk Manager

Service Desk - Linux & MacOS

3rd Line Support Engineer

IT Technician

Senior Infrastructure Engineer

Infrastructure Engineer

Service Desk Manager

SCHOOL APPLICATIONS OFFICER

School Applications Officer

Group IT Manager

Senior Transition Programme Manager

IDCR System Officer

CX Support Consultant

Managed Services - Delivery Manager

CX Support Consultant

IT Infrastructure Operations Manager

Privacy Operations Manager

Infrastructure Cloud Engineer

2nd Line Support Consultant

Project Manager, Incident Response

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