Role Summary
To drive the advancement and efficiency of technologies required for the
business and improve the positive enabling impact of technology. A senior
technologist for the IT team and business, providing expertise and involved in
the day-to-day IT services.
Role Objectives
- Design, implement and deploy services to support the business needs.
- Support and improve existing business technologies.
- Mentor and support colleagues in the technology team.
- Manage requests from and support different departments, escalations from
other IS staff, troubleshooting and RCA, projects, and the delivery of new
technologies.
Role responsibilities
- Technology escalation point, mentoring and equipping the wider IT team to
effectively support the business and deliver technologies.
- Advocate for and champion best practices and proactive approaches.
- Work with all IS and business units to ensure that services and projects are
delivered as required.
- Develop a firm understanding and become a key contact for IT systems and
technologies.
- Ensure appropriate technical documentation and processes are available or created for the IT team.
Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.
When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.
Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.
Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.
These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.
Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.
Using technology to create customer experiences, services and workplaces that inspire and empower people.
To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.
We become trusted insiders within our clients’ organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.
We consult on the design, deploy and manage solid technology solutions – mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.
Skills & Competencies
- Strong team member, communication skills, able to contribute positively,
accept and provide support, adapt, and achieve goals with the team as a unit.
Experience supporting technical staff in a pro-active and personable manner.
- Ability to complete assigned or self-assigned tasks to time, with feedback and a
high standard without prompting.
- 5+ years’ experience supporting Microsoft environments including Microsoft
Azure, Windows operating systems, servers, and Microsoft SQL.
- Experience in a scripting language, preferably Windows PowerShell.
- The ability to create, maintain and distribute documentation.
- Experience of using helpdesk software within an environment following ITIL
guidelines, ensuring requests and changes are completed in a timely fashion.
- Hypervisors, use and troubleshooting experience, Hyper-V and VMWare.
- Windows AD, IIS, CA, NPS, EDR and Backup applications.
- TCP\IP and general networking including DNS, DHCP and S/FTP.
- 3+ years’ experience with Microsoft Office 365 administration.
- 3+ years’ experience with IAM related technologies e.g. SSO, MFA.
- 3+ years’ experience with platform security and devices e.g., E-mail\Spam
filters, Firewall and Wireless APs.
- Experience of remote management, MDM - Microsoft Intune, SCCM.
- Experience of incident management and can lead on service desk escalations.
- Ability to successfully manage and deliver multiple concurrent workstreams,
liaising effectively with other teams and business units where required.
- Experience liaising with vendors and researching new technologies.
Experience & Qualifications
Essential
- A Microsoft Windows (Server and/or Client) certification or relevant
demonstrable experience to cover required competencies.
- Non-entry level Microsoft Azure or AWS certification or have relevant
demonstrable experience.
- ITIL qualified or have relevant demonstrable practical experience.
Desirable
- Experience with Linux and container technologies.
- Experience with Polycomm and AV technologies.
- Experience with Fortigate VPNs and firewalls.
- Experience of multi-site networking and HA.
- Experience of one or more from FocalPoint, Uniflow, AWS, AKJ/Aurora Affinity
and Autotask.
- Experience of working in a regularly audited environment.
